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5.00 stars
19:04

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Take It From Your Peers

Valuable insights from industry experts on best practices in digital transformation initiatives and the new customer experience. Learn more at intelepeer.com/podcast

Episodes

Design around communication

26m · Published 28 Jul 14:48

Interior design and physical space influences our thoughts, actions, and communications every day. Beth Benzenberg, Director of Interior Design at SHYFT Collective, talks to us about how she integrates communications and technology into the spaces she designs.

Sweet retail communications with a candy legacy

20m · Published 14 Jul 10:00

John Zeno Louisez, Chief Legacy Officer and owner of Zeno's Boardwalk Sweet Shop, walks us through the rich history of his stores. Louizes describes the recent dive into new and different communication channels and his experience with eCommerce and online retail. 

Channel Partners and the IntelePeer Apex Partner Program

21m · Published 26 May 10:00

We reflect on the world's largest channel event, Channel Partners Conference and Expo, with Brent Earlewine, Senior VP of Indirect Channels. Earlewine’s vast experience includes building, recruiting, and cultivating an ecosystem of business partners to support omnichannel CPaaS. Learn more about our partner program – IntelePeer's Apex Partner Program, shifts in partners’ focus, and partner challenges.

Modern communication solutions for the healthcare industry

22m · Published 12 May 10:00

Michael Ciancio, Vice President of Product Marketing, talks through how communication tools and telehealth can help improve your patients’ experiences in hospitals, dentists, and the healthcare industry as a whole. Failover, security, and ease of use make CPaaS an excellent choice for healthcare software solutions.

Conversational AI in our lives: Chat bots and artificial intelligence for business

13m · Published 28 Apr 10:00

From consumer robot vacuums to voice automation, Coralina Quezada-Brito, Application Support Manager at IntelePeer, educates us on how far artificial intelligence has evolved. Businesses utilizing bots and machines to communicate and serve customers adapt faster without developers.

Spam, fraud, and phone number reputation

26m · Published 14 Apr 10:00
Molly Weis, VP of Marketing and Communications at Numeracle, talks through the recent STIR/SHAKEN Caller ID Authentication framework and answers questions about call reputation and labeling. There’s a lot to learn and do about your call reputation management.

Artificial intelligence and psychology improving customer experience

24m · Published 24 Mar 10:00

Our Chief eXperience Officer, Matt Edic, talks bots, natural language processing (NPL), and AI. Learn how combining communication workflow automation and psychology provides a better customer experience. 

Improving customer experience (without a team of developers)

20m · Published 10 Mar 11:00
Brian Gilman, CMO of IntelePeer, sits down to discuss how customers give their business to companies that provide superior service. Using a communications platform as a service (CPaaS) or low-code solution like Atmosphere Marketplace can help you communicate with customers on their preferred channels and better their experience.

Take it From a Partner: Ben Rife, Bullfrog

12m · Published 20 Sep 06:11

This episode we chat with IntelePeer Partner and owner of Bullfrog, Ben Rife. We discuss the changes the industry has seen throughout his career as well as what we can expect looking forward as it relates to Webex Calling, new customer engagement strategies, and more. $5 for every listen this episode receives will be donated to the Hispanic Foundation of Silicon Valley. 


Podcast music by Joseph McDade.

Microsoft Teams Voice: The Route Best Traveled

15m · Published 22 Jun 16:47

What’s in a voice provider? Reliability? Scalability? Security? The choice is yours.
As the industry solidifies the transition to virtual collaboration and Skype for Business begins its phase out, partners and customers across the industry are making the move to Microsoft Teams. But they shouldn’t go in blindly. We sit down with Irwin Lazar, co-founder, President, and Principal Analyst at Metrigy as well as IntelePeer’s Director of Product Marketing, Lindsey Kocel, to cover off on what to look for in a direct routing provider for Microsoft Teams. $5 from every listen this episode receives will be donated to The Trevor Project. Podcast music by Joseph McDade.

Take It From Your Peers has 15 episodes in total of non- explicit content. Total playtime is 4:46:00. The language of the podcast is English. This podcast has been added on October 28th 2022. It might contain more episodes than the ones shown here. It was last updated on December 3rd, 2022 10:12.

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