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CX Conversations with deBBie

by deBBie akwara

CX Conversations with deBBie are periodic podcasts where deBBie akwara shares her thoughts on customer experience. In these podcasts, deBBie shares tips for managing customer customer experience for increased business growth and customer profitability. The goal is to get business owners, business leaders and business managers to leverage customer satisfaction, customer retention and customer advocacy as a strategy for sustainable business growth.

Episodes

How To Avoid Lengthy Customer Satisfaction Surveys & Survey Fatigue

2m · Published 09 Mar 17:35

While customer satisfaction surveys are great, it is often not properly defined, deployed and managed which leads to low response rate, insufficient customer insights, and survey fatigue. Check out some ways you can avoid these!

How To Avoid Lengthy Customer Satisfaction Surveys & Survey Fatigue

2m · Published 09 Mar 17:35

How To Create A Conducive Business Environment For Your Customers.

3m · Published 24 Dec 10:22

Did you know that the state of your business environment not only preempts your customers’ experience but it is also the first and last thing your customers evaluate. Check out 11 tips that can help you create a conducive business environment.

5 Easy Steps To Satisfying & Retaining A New Customer

1m · Published 07 Dec 04:31

In this podcast, I’m sharing Steps that will help you satisfy and retain a new customer.

Why Customer Service Trainings Don’t Work

2m · Published 12 Nov 20:11

Do you complain about not getting value from customer service trainings? Here’s my take on why customer service trainings don’t work. I hope this helps!

How To Measure The Impact Of Customer Experience Using Customer Profitability

6m · Published 06 Oct 13:18

One of the challenges faced by business owners, business managers and customer experience managers is showing the impact of managing and improving customer experience in the bottom line. In this episode, deBBie explains how you use customer profitability as a framework. Enjoy!

CX Conversations with deBBie has 6 episodes in total of non- explicit content. Total playtime is 18:46. The language of the podcast is English. This podcast has been added on October 28th 2022. It might contain more episodes than the ones shown here. It was last updated on March 25th, 2024 03:17.