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People Talk with Angela Hall
by CX of M RadioWork is a big part of our lives. It not only influences what we earn but also how we feel about ourselves. People Talk is about getting ahead at work, becoming a leader, establishing your personal brand, and motivating yourself and those around you. This podcast is not only for CX professionals but for anyone who wants to know more about how to succeed in the workplace. On People Talk, you can expect lively discussions about topics like workplace politics, dealing with difficult employees and clients, creating an inclusive workplace, and jump starting your career.
Copyright: © 2024 CX of M Radio
Episodes
Trauma-informed DEI --- Supporting Employees in the Workplace (and Upcoming Webinar)
12m · PublishedAngela introduces the concept of trauma-informed DEI and previews the upcoming MSU ANDIE lab webinar on April 21, 2023 from 12pm to 1pm Eastern.
Episode 34: Why Your Employees Are Quitting and What That Means for the Customer Experience
19m · PublishedIn this episode of People Talk, Angela discusses the current trend of quiet quitting, what it means for customer service, and what to do if you are thinking of quitting quietly
Episode #33: Preview of Free Conference (April 7-8, 2022) on Leadership Accountability in Diversity, Equity, and Inclusion (DEI) presented by the MSU ANDIE Lab
19m · PublishedIn this episode, Angela gives a preview of the free two-day virtual conference on Leadership Accountability in Diversity, Equity, and Inclusion that will be held on April 7-8, 2022. Keynote speakers will include Jenny Yang (current Director of the OFFCP and former Chair of the EEOC) and Dr. Hakeem Oluseyi (Professor, Astrophysicist, STEM educator and star of numerous programs on the Discovery Channel Networks). This conference is being presented by Angela's research lab (MSU ANDIE lab). Your can find the full conference agenda and registration information at the following link: https://hrlr.msu.edu/news/leadership-accountability-in-dei.html
Episode 32: Helping Your Employees Address Their Anxieties Related to the Russian Invasion of Ukraine
17m · PublishedThe Russian invasion of Ukraine has many people - including your employees - on edge. Employees are concerned about possible war, rising oil prices, and the overall impact these events will have on their day-to-day lives. There have also been reports of discrimination against Russian-born employees. In this episode, Angela offers advice on how to both maintain an inclusive workplace and allay employees' fears during these uncertain times.
Episode 31: New Year, New You: Resolutions and Advice for Employees and Managers in 2022
17m · PublishedIn this first episode of 2022, Angela gives advice for employees and managers for advancing in their careers while promoting their well being.
Attracting, Retaining, and Motivating Employees During "The Great Resignation" with Barb Runyon, SVP and CHRO - Gentherm Inc.
24m · PublishedMany commentators have labeled the decision made by many workers to leave employment during this pandemic as "The Great Resignation." As the labor pool contracts, employers must be more creative in terms of getting and keeping the best talent. In this episode, Barb Runyon, Gentherm, discusses best practices and innovative ideas surrounding attracting and retaining talent during a worker shortage.
Episode 29: Knowing When To Fire A Customer
20m · PublishedThe old saying, "the customer is always right" isn't true. Sometimes an organization can and should disagree with a customer, and there are times when the relationship with a customer needs to be severed, particularly when that customer is creating a toxic environment for your employees. In this episode, Angela discusses when and how to fire a customer (and why you shouldn't feel bad about doing so).
Episode 28: Understanding How Employees Respond to Accountability
23m · PublishedOrganizations, and the employees within them, all need accountability. But, accountability is not the cure-all for all workplace issues. Moreover, employees in the same role often interpret their accountabilities differently. In this episode, Angela discusses employee accountability, how it can be both a stressor and a motivator, and why managers need to find the "sweet spot" when it comes to assigning accountability.
The Reality of Code Switching: Changing Identities and Language In Order to Fit In
19m · PublishedMinorities and people from other historically marginalized groups often engage in "code switching," which involves changing the way they speak or act when they are not around members of their own demographic groups as a way to fit in. However, shifting identities creates an additional emotional and cognitive burden, often leading to higher stress and burnout. In this episode, Angela discusses code switching and how to provide a climate in which employees can feel comfortable and included at work while still being their authentic selves.
Teaching Remote Employees to Provide Effective Customer Service
16m · PublishedAs COVID-19 restrictions are eased, employees are reluctant to come back to work and customers are looking for new ways to engage with organizations. In this episode of People Talk, Angela discusses how to reconnect customers and employees as we transition to our new normal.
People Talk with Angela Hall has 38 episodes in total of non- explicit content. Total playtime is 14:14:52. The language of the podcast is English. This podcast has been added on October 28th 2022. It might contain more episodes than the ones shown here. It was last updated on May 3rd, 2024 20:10.