Team Guru Podcast

Mark Carter is an expert in human behavior. As such, he believes that all our lives can be enriched by understanding our own values

For generations, commerce has been shaped by a guiding principle: “the customer is always right.” Today, difficult customer interactions are seeing a recent spike for a variety of reasons. In a service industry facing the new reality of our times, maintaining a positive environment by managing customer behavior is a focal point. Against this backdrop, Monique Richardson wrote “Managing Difficult Customer Behaviour: A Practical Guide to Confident Conversations.” Today, she provides real-world insight on wrangling unruly visitors.

151 - Make your business a "Wise Enterprise" | Ft. Arash Arabi by Team Guru: Leadership, Team Development, Professional Development, Organisational Development

Social media intelligence is quickly being recognized as the lucrative skill set that it can be in today’s world, and few understand the potential of a platform like Nicola Moras. A social media advisor by trade, Moras has delivered impactful insights for her global base of clients, helping them connect with people and profits. On today’s episode of the Team Guru Podcast, Moras sits down to discuss the fine art of minimizing cringe in your online outreach.

More than most, celebrated keynote speaker Penny Locaso understands the complexity of being human in today’s world. Her book, “Hacking Happiness” offers a compelling new view on what it means to be fulfilled both in professional and personal pursuits. Instead of viewing happiness as a by-product of events, Locaso’s work suggests that happiness is something to be sought and seized. To do this, we must first learn to recognize happiness in its most enduring form, and today’s chat delves into a detailed description of this priceless bounty.

Zoë Routh has dedicated her career to the theory of leadership, but recent events have honed her perspectives into a daily practice. With her new book “People Stuff,” she aims to peer past easily identified personality problems to address the root of organizational issues.

SHOW NOTES: In his last conversation on the Team Guru Podcast, Dermot Crowley discussed how a greater grasp of friction and flow could optimize organizational output. Of course, the world around us has undergone seismic shifts in the months since. And Crowley has responded to his latest professional challenges with aplomb and inspiration. Today, he returns to discuss the mixed blessing of urgency in the workplace.

SHOW NOTES: http://www.teams.guru/podcast/144-reimagine-change-awaken-your-creative-brilliance-ft-ciara-lancaster/ Ciara Lancaster has made a career of navigating uncomfortable spaces. In a sense, the "Change Fatigue and Resilience Specialist" has been preparing for a crisis like the one we face for years. Her new book, Reimagine Change speaks to the necessity of new and inspired solutions to these unprecedented challenges.

Sometimes we flood our minds with unhealthy “should have’s” and “what if’s.” Knowing how to let go of those thoughts will make us at peace with ourselves and others. For this Podcast, we have invited the inspirational author Georgia Murch for a second interview in our show. In her previous appearance, we talked about the fundamentals of organizational culture. Today, we had a very healthy conversation regarding the steps on how to stop being the number one critic of ourselves. In the middle of an already chaotic world, we sometimes tend to add on life’s pressures by being too hard on ourselves. However, we can be free from creating this internal pressure. We can do it by understanding that it is commonly brought about by our tireless urge to be the perfect version of ourselves. Key Lessons 10:42 Have the courage to stop denying who you are The first thing to do before you can change a bad habit is to understand that you have one. And it takes a lot of courage to say that you have a problem within yourself. You should stop denying that there is nothing wrong with how you act and how you think. It takes greater courage to be comfortable with that fact. But after you have mustered that courage, you can now understand the root source of these issues. By following this healthy train of thought, you can prevent any future self-flagellation. For those first-timers, self-flagellation is a method of self-punishing because you have done the wrong thing. Instead, we ought to have self-acceptance. It takes courage to admit you have done wrong, but it is the right thing to do. 12:50 We are drawn on people who have made peace with their imperfections Being at peace with your imperfections draws more people towards you. Instead of consistently trying to do the right thing and decision all of the time, people who have made peace with themselves have acknowledged that they can do wrong things. And they accepted this fact and owned the repercussions. Look outside for a tree. As Georgia beautifully related it, the tree is not embarrassed that it stands tall and casts a shadow. Nor does it think about how other trees are so much shorter or taller. Instead, it is just busy being a tree. As individuals, we must not be embarrassed by casting a shadow of imperfection. We must embrace it as a part of our nature, so we can live harmoniously with others. 16:43 Being real is better than being perfect The study that mentioned the Pratfall Effect is mesmerizing. In that study, they have tested several clients of a psychiatrist. The researchers have made the clients be entertained with different doctors. One batch of doctors has made common human mistakes, such as dropping their pens or spilling their coffee. The other one seemed to be the perfect version of how a doctor should be. The result showed that the clients tend to choose the doctor who spilled their coffees and dropped their pens. This finding shows that we are more inclined, not to those with the perfect version, but to those we can relate to. Showing a natural human mistake is not a measure of imperfection but a result of being real. 18:48 Understand who you are through your triggers Understanding your stressor will help you defeat the stress. Making peace with who you involves the great task of really knowing your triggers. You can do so by raising several questions such as, “What issues make me angry internally?” or “What are the things that give so much emotional burden to me?” Classifying at least three stressors can help us be eye-to-eye with the factors which cause our unwanted stress. And by knowing them, we can work our way to defeat and crush them. 32:19 Be obsessed with learning, not with being right If you are obsessed with being right, it is so much difficult to learn things from others. This is because you see yourself primarily as the greater figure—the urge to be right clouds our vision to see things as they are.

Coming back for this another podcast is Dr. Jenny Brockis, who previously shared her valuable insights with us three years ago about the secrets to having a healthy brain. Now, she is back to help us develop a mind that thrives amidst the negativity surrounding us.