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Training Matters
by InterAction TrainingTraining expert Honey Shelton brings in performance-improvement experts as they discuss real-world scenarios and offer advice on how to improve day-to-day operations, professional development, and business skills.
Copyright: Copyright InterAction Training
Episodes
Creating an Atmosphere of Excellence for Team Members and Customers
20m · PublishedWhat's Trending on the Compliance Front
20m · PublishedAdvice from a Coaching Expert
17m · PublishedDo you have a coworker that interrupts you at the most inconvenient times? Pamela will teach you how to set boundaries and deal with intrusiveness. Learn to recognize and avoid the traps we keep falling for and the detours we keep taking in our daily interactions. Pamela and Honey also discuss the difference between an internal and external coach and how to recognize when you need coaching.
Deepening the Human Connection
25m · PublishedStaying One Step Ahead of Your HR Headaches
25m · PublishedProcess Improvement for the Front Desk and the Call Center
24m · PublishedAbout our Guest
Karen C. Wiehoff has more than 30 years of executive management experience. Her career has afforded her in-depth expertise in such areas as leadership, consulting, relationship management, human resources, marketing, and regulatory and compliance initiatives. Before she joined InterAction Training, Karen was the Senior Engagement Manager for a national consulting firm where she partnered and consulted with organizations through strategic planning, change management, and process improvement initiatives.
The Equifax Data Breach
25m · PublishedAbout our Guest
Chad Knutson is a co-founder and Senior Information Security Consultant for SBS CyberSecurity, a premier cybersecurity consulting and audit firm dedicated to making a positive impact on the banking and financial services industry, and has served as President of the SBS Institute since 2013. Chad maintains his CISSP, CISA, and CRISC certifications, and received his Bachelor of Science in Computer Information Systems and his Master of Science in Information Assurance from Dakota State University.
Chad is dedicated to educating industry professionals about cybersecurity. While consulting with financial institutions, he saw the need to empower employees to be better prepared to confidently handle cybersecurity threats, create and manage strong information security programs, and understand ever-changing regulations at their institution. He was a driving force in the development of the SBS Institute certification program, which is uniquely designed to serve the banking industry by providing banking specific, role-based certifications cyber education. The SBS Institute has grown to include over ten certifications and State Association partners in over 30 states.
Are You a Product Seller or a Problem Solver?
21m · PublishedSteve will introduce you to the 5 dimensions that impact sales performance and the 5 expectations customers have. Discover how to improve sales performance and the real value of a customer centric sales culture and how heightened trust can create win-win-win situations for your customer, financial institution, and employees.
Take your brand promise from a statement on a poster to something all your employees believe in!
About our Guest
Steve Schmidt is an Executive Partner with Integrity Solutions®, a professional services firm that specializes in performance improvement in the areas of sales, service, and coaching. He is involved in business development and managing strategic account relationships, with a strong emphasis in the Financial Service and Insurance sectors. Steve has 11 years of experience developing and implementing revenue generating tools and programs across the sales network. Steve’s broad scope of sales process and sales operations expertise combine to provide insightful and result-producing solutions. Steve has an undergraduate Business Management degree from the University of South Dakota and a Masters of Business Administration from the University of Phoenix.
Handling Customer Complaints
27m · PublishedAbout Our Guest
Teresa Allen is a recipient of the Customer Service Training Practice of the Year Award from the International Stevie Awards for Sales & Customer Service. She is an internationally recognized customer service expert and has been presenting customer service keynotes and training programs across the U.S. and abroad for over twenty years. Teresa is the author of Common Sense Service: Close Encounters on the Front Lines, and is the co-author of The Service Path: Your Roadmap for Building Strong Customer Loyalty. Currently ranked #1 on the GlobalGurus.org list of global customer service experts, Teresa is ranked in the Top 10 of U.S. speakers by Speaking.com. Teresa is a two-time recipient of the ASTD Professional Trainer of the Year Award.
Smart Money Choices
20m · PublishedAbout our Guest
Suzie Jones has 40 years of experience in the financial industry. Suzie recently retired as an Executive Vice President with a large regional financial organization where she helped found and grow the Investments Division from a team of two to a team of 70 with assets in excess of $11B. For decades Suzie Jones worked passionately with investors at every age and financial stage helping them gain financial peace. She is known for her energetic and engaging training style and keen ability to talk about investing in terms people care about. She is a graduate of Leadership Houston Class XXV, a Senior Fellow of American Leadership Forum Class XXXII and holds the Certified Financial PlannerTM (CFP®) professional designation.
Training Matters has 37 episodes in total of non- explicit content. Total playtime is 16:06:10. The language of the podcast is English. This podcast has been added on November 21st 2022. It might contain more episodes than the ones shown here. It was last updated on February 24th, 2024 23:16.