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Vivantio Vibe Podcast
by VivantioA monthly podcast that brings you the latest updates on Service Management solutions, software, innovations and interviews with smart people who have smart things to say with information you can use. All in around 30 minutes.
Copyright: Vivantio
Episodes
Interview with SITS22 Speakers on Service Optimization
14m · PublishedTicketing Tips With Melissa Faletra
15m · PublishedWhat To Expect With a Demo or Trial
12m · PublishedWe've all signed up for a demo or a trial for a software solution but not all companies provide the same amount of support after you fill out that form. Join Vivantio's Director of Digital Marketing Todd Carruth and Software Sales Engineer Mark Walker as they discuss the questions you should ask and what you should expect whether your just a passenger or a driver when it comes to testing a service management solution.
ITIL 4 and Much More
23m · PublishedIt's time to say goodbye to ITIL v3 as the well-respected framework of best practices and processes is officially retired at the end of 2021. So, what are you options now? Are you looking to build up your credits before time runs out? Or maybe you want to start fresh with the ITIL 4 Foundation course and certification?
In this episode of the Vivantio Vibe Podcast, our Director of Digital Marketing and host, Todd Carruth visits with Best Practices Consultant Fatma Ozcan about the ins and outs of ITIL certification - what's available, what's about to expire and how you can find the best deal on training.
You can reach out to Fatma by email here: [email protected]
Cheaper Isn't Always Better
5m · PublishedWhen it comes to deciding on a service management solution, pricing matters. But nobody likes surprise charges popping up! That's why comparing platforms simply on an advertised monthly charge per seat is not the answer. Vivantio's Director of Digital Marketing Todd Carruth provides 3 questions you can ask to protect yourself from unwanted surprises when selecting your service management solution.
4 Questions To Ask Your Vendor About Security
7m · PublishedOctober is National Cybersecurity Awareness Month and this month on the Vivantio Vibe podcast, we dive into security issues, trust factors and some questions you should ask to make sure your software vendor will keep your company and your customer's data safe.
Join Director of Digital Marketing and Vivantio Vibe podcast host Todd Carruth as he shares 4 questions to ask your vendor about security.
Check Vivantio.com/blog for links mentioned in this podcast.
10 Ways to Align Your Teams for a Service-Optimized Organization
5m · PublishedWhether you're a C-level leader looking to rally your teams to investigate and adopt state-of-the-industry methods, or a CS/CX manager who needs to win support and resources from the boardroom, it's essential to have a strategy for communicating your vision and advocating for the action and resources required for success.
Our Director of Digital Marketing and Vivantio Vibe podcast host Todd Carruth shares with you 10 communications tips you can use to help drive change and gain executive support for service optimization.
Vivantio Vibe Podcast #3
21m · PublishedIn this Vivantio Vibe podcast, host Todd Carruth visits with Vivantio COO Andy Walsh about the B2B Customer Journey including its evolution, KPIs to consider and how to handle Net Negative Churn.
Vivantio Vibe Podcast #2
16m · PublishedThis month, we visit with Vivantio's VP of Technology Andrew Stevens and discuss how the customer journey is really a cycle and the importance of customer success teams and customer service teams working together. Plus, we introduce our new integrations tool FLEXBridge and what the future of CX will look like.
Vivantio Vibe Podcast #1
34m · PublishedWelcome to the Vivantio Vibe Podcast. Host and Director of Digital Marketing for Vivantio, Todd Carruth visits with industry experts, Stephen Mann and Andy Walsh about the power of ITSM and ITIL to meet and exceed customer expectations.
For more information about ITIL, ITSM or optimizing your service solutions, visit us at https://www.vivantio.com/
Vivantio Vibe Podcast has 10 episodes in total of non- explicit content. Total playtime is 2:38:11. The language of the podcast is English. This podcast has been added on November 21st 2022. It might contain more episodes than the ones shown here. It was last updated on April 15th, 2024 06:41.