Ticketing Tips With Melissa Faletra
15m
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Vivantio Vibe Podcast
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The episode Ticketing Tips With Melissa Faletra from the podcast Vivantio Vibe Podcast has a duration of
15:21. It was first published
More episodes from Vivantio Vibe Podcast
Interview with SITS22 Speakers on Service Optimization
The Service Desk & IT Support Show is happening 11-12 May 2022 at ExCel, London and this year, we are especially excited as our Chief Operating Officer, Andy Walsh and our Head of Customer Success, Alexis Mackie, will be presenting a special session on "Why Service Optimisation is Vital for your Vision" as part of the educational programme. In this episode of the Vivantio Vibe podcast, Andy and Alexis share some tips from their session including KPIs you need to always consider to improve your service optimisation.
Ticketing Tips With Melissa Faletra
What To Expect With a Demo or Trial
We've all signed up for a demo or a trial for a software solution but not all companies provide the same amount of support after you fill out that form. Join Vivantio's Director of Digital Marketing Todd Carruth and Software Sales Engineer Mark Walker as they discuss the questions you should ask and what you should expect whether your just a passenger or a driver when it comes to testing a service management solution.
ITIL 4 and Much More
It's time to say goodbye to ITIL v3 as the well-respected framework of best practices and processes is officially retired at the end of 2021. So, what are you options now? Are you looking to build up your credits before time runs out? Or maybe you want to start fresh with the ITIL 4 Foundation course and certification?
In this episode of the Vivantio Vibe Podcast, our Director of Digital Marketing and host, Todd Carruth visits with Best Practices Consultant Fatma Ozcan about the ins and outs of ITIL certification - what's available, what's about to expire and how you can find the best deal on training.
You can reach out to Fatma by email here: [email protected]
Cheaper Isn't Always Better
When it comes to deciding on a service management solution, pricing matters. But nobody likes surprise charges popping up! That's why comparing platforms simply on an advertised monthly charge per seat is not the answer. Vivantio's Director of Digital Marketing Todd Carruth provides 3 questions you can ask to protect yourself from unwanted surprises when selecting your service management solution.