Career Conversation with Jesalyn Smith

Bringing Your Value Together

Join Fred Champlain and Andy Jordan as they discuss the most effective solutions and strategies for mapping and discovery of value streams in an organization.

Listen now to get the inside track on how your organization can best utilize ServiceNow for Value Stream Management.

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Episode Ten: Smart CT - keeping innovation flowing for continuous improvement

As business processes and customer needs evolve, one-time digital transformation is no longer enough. That’s why Smart CT, a leading IT services provider, is on a continual journey of growth and change to remain at the forefront of its industry.

In this episode, we sit down with Andy Morgan, CEO of Smart CT, to find out how the organisation has redefined the concept of digital transformation. From setting KPIs for continuous improvement to celebrating employee-driven enhancements, tune in for practical examples of making constant innovation a company-wide culture.

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Creator Studio with Chris Haas

Recently, ServiceNow announced Creator Studio. As a developer, you probably have questions about what it is, why we built it, and what's in it for you. In this episode, we talk to someone who can provide answers.

Topics

• 00:00 Welcome/Introductions
• 06:12 What Creator Studio is (and is not)
• 10:39 How to get it
• 11:22 Who is the persona for Creator Studio
• 15:26 Best practices
• 17:34 Files created by Creator Studio
• 20:07 Compatibility with other studios
• 24:01 Takeaways
• 26:11 Outro

Links

• Docs: Creator Studio
• LinkedIn
• Email: [email protected]

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ServiceNow Federal Forum 2024: Building a Resilient Government with Secure Automation

Automation plays a key role in supporting the cyber workforce and building operational resiliency. During this session, we emphasized the pivotal role automation, artificial intelligence (AI), and Zero Trust Architectures (ZTA) play in staying a step ahead of sophisticated, evolving cyber threats to deliver resilient government services.

Featured Speakers:
• Arunkumar (Arun) Iyer, Principal Executive Architect/Field CTO, ServiceNow
• Bob Cunningham, Executive Director for Enterprise Command Operations, D
• Richard Driggers, Cyber Practice Lead, Accenture Federal Services
• Savanrith "Savan" Kong, Customer Experience Officer (CXO), Department of Defense
• Dr. Tiina Rodrigue, Chief Information Security Officer, Bureau of Consumer Financial Protection
• Davon Tyler, Chief Information Security Officer (CISO) and Director of Enterprise Cybersecurity Group, U.S. Department of Education Technology Directorate Office of Federal Student Aid (FSA)

Click here to view the on-demand recording

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Controlled Friction and AI - wtih Di Le and Hayley Mortin

On this episode of TechBytes we discuss the concept of Controlled Friction in AI development going into detail about what it is and the importance of incorporating stopgaps and friction to ensure responsible and ethical AI design. Our guests, Di Le, an AI strategist and ethicist, and Hayley Mortin, a UX researcher, both at ServiceNow, delve into the role of corporations in improving AI, the need for realistic user expectations, and the significance of involving UX teams early in the development process.

Guests - Di Le, Hayley Mortin

Host – Bobby Brill

Producer – Chris Price

For more information head over to our documentation site.

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