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The Power and Potential of Authentic Connection

45m · Authentic 365 · 27 Jul 10:00

True connections must first be rooted in trust. In our latest Authentic 365 podcast episode, our hosts Dani Jackson Smith and Delicia Tan are joined by a panel of external experts to discuss the power and potential of authentic connection and how it can help build bridges to partnerships, sponsorships, new opportunities and more.

 

Featured in this episode: Carlos Correcha-Price, Chief Communications and Marketing Officer at eMed Digital Healthcare; Janaye Ingram, Director of Community Partner Programs and Engagement at Airbnb; Donald Knight, Chief People Officer at Greenhouse Software; and Natalie Rizkalla-Kamel, Intellectual Property Lawyer, Partner and Registered Trademark agent at Gowling WLG.

 

Transcript

Dani Jackson Smith [00:00:01] It's who you are to work after hours and back at home. Exploring every layer. Finding out what makes you uniquely you. And letting that shine back out into the world. It's authentic. 365 A podcast that takes a glimpse into how some of the most inspiring people among us express themselves and make magic happen. I'm your host, Dani Jackson Smith, VP at Edelman by day, community enthusiast and lover of the people, always. For a global day of belonging, me and my fellow co-host, the newly appointed Edelman, Hong Kong CEO Delicia Tan, explored the power and potential of authentic connection with an all star panel. This conversation highlights the process of building true connections and how to remain authentic as they shift at different phases in your career. Our guests include Carlos Correcha-Price, Chief Communications and marketing officer at Image Digital Health Care. Janaye Ingram, Director of Community Partner Programs and Engagement at Airbnb. Donald Knight Chief People Officer at Green House Software. And Natalie Rizkalla-Kamel, intellectual property, lawyer and partner and registered trademark agent at Gowling, WPLG.  

 

Delicia Tan [00:01:21] I'll kick off with our first question. True connections must first be rooted in trust. What are some of the ways that you've worked to build trust with colleagues, partners, or even communities? Perhaps, natalie, would you like to get the ball rolling?  

 

Natalie Rizkalla-Kamel [00:01:36] I work as an attorney in an international law firm, and there are so many different kinds of relationships in that environment where building trust and connections are so important. One connection that I do dedicate a lot of time to is building connections with associates who are junior to me. I try not to be just that work provider, but I try to be a mentor by action and not just by name. What I mean by that is, as I was growing up in this law firm, I had those formal mentors that were assigned to me. But then I chose who those informal mentors would be, and those were people that I trusted. And so what I do to try and be an effective mentor is make it known that both my physical and virtual door is always open. I reach out to them for catch up sessions. I get them involved in interesting initiatives and look for ways to advance them by maybe sending a note to management on what a great job they've done or nominating them for awards. Internal and external to the firm. And these kinds of connections are so crucial in such a high stress environment, because you need to feel like you're a part of a team. And it increases morale and keeps people in this field of law where we're seeing the great resignation and so many people leaving. So I do really value and spend a lot of time on that kind of relationship. But what I wanted to talk about a little today is this new way of making connections that I started with two of my partners. We started a LinkedIn newsletter called Taking Up Space. We're three female, diverse partners with seven kids between us, and we all have distinct experiences about being diverse women, trying to make it in our careers, about parenting. And over the years, we noticed there's a lot of obstacles, a lot of struggles and inequity in the field of law. But we really didn't do anything or say anything, and we just wanted to fit in and not really show we're different because we're just sort of grateful to be part of this profession. But we finally had the courage this year to launch this newsletter without getting express permission from our law firm to do it and to just break the silence on being open and honest about the struggles that we faced and continue to face being diverse, female partners in a large law firm. We talk about our successes, but also setbacks and give advice to a younger audience. And I have to say, being transparent and open about our struggles in a profession that doesn't really encourage that was scary. We were worried about backlash from our firm and from the profession as a whole, but we decided that this is what we're going to do as our own personal brand and being authentic and really trying to effect change. And we would go for it, and it's turned out to be a pretty gratifying experience. We connected with so many people because of this newsletter. I think we brought humanity back into law, and we've just connected with women and men and those people junior to us and and former clients and now new clients, which I can speak about a little bit later. But that was this new way of forming connections that I think was pretty pivotal in my career this year.  

 

Delicia Tan [00:05:29] Most definitely. I think that's really cool that, you know, you took the opportunity and really then seize that that space to really not ask for permission, but to really do what was right in terms of making that connection and driving that further, which is related to another question that love to ask Janaye. Janaye, sometimes people may feel led to assimilate or mask who they are to build connections. What are your thoughts on this and why is authenticity important?  

 

Janaye Ingram [00:06:00] Yeah. Well, thank you for that question, though. I think it's it's it's a hard thing when people feel like they can't be authentic. Right. They have to they have to show up in a different way. And specifically, I think when a lot of times when it comes to marginalized folks, you feel like you cannot show up and be your true self. You have to somehow pretend that the aspects of you that make you different or unique within the larger majority, you need to minimize those things. And I actually think that that's really a detriment. I think when we explore and showcase the things that make us unique and the things that make us different and live as our authentic selves. That really is a strength because it allows people to to learn and to discover things about themselves, things about you. And so I encourage people not to try to minimize the aspects of themselves that are different or, you know, even things that we're working on. Quite frankly, I think when I think about authenticity, I think the things that make someone truly authentic and make people feel like someone is truly authentic is being vulnerable. And that includes talking about your weaknesses, not just talking about your strengths and showcasing the things that you're really proud of, but also acknowledging that, hey, we're all human and we all have things that we want to work on. And so leaning into that, being vulnerable, saying when you make a mistake, being big enough to own up to that, I think it's about being honest. And I know sometimes when we talk about being honest, especially in work, you might get a project or your boss might ask you to do something that you really don't want to do. And I think even in those instances, there are ways that you can be honest. There are ways that you can have the honest conversation and share. You know, this is not something that I am, you know, really excited to do, but I understand the need for it. And so I'm willing to jump in and do the thing that you've asked me to do, even though I might not feel like it's a strength of mine. And so things like that, where, where we're able to be honest and we're able to say, you know, even even when we don't want to do something, we're able to share that in a, in a non brutal way. We talk about brutal honesty. Honesty doesn't have to be brutal. Honesty can be handled in a delicate way. It can be handled with tact. But I think honesty is another part of being authentic. And the last one, the last thing that I think about when I think about authenticity is managing expectations. And there's this whole notion of, you know, don't don't, don't under-promise and or sorry, don't overpromise and under-deliver. You want to do the opposite. You want to show up in a way that's bigger. But I think even more than that, I would actually say it's about managing those expectations and helping people understand what you can and what you can't do. And not saying, Oh, I'll do, you know, I'll give you the moon and the stars and really you can't deliver on that. So I think for people who feel like they cannot show up in and be their true selves, it really limits their ability to be authentic. And I think that that comes at a cost because when people think that you're not authentic, it impacts the way that they treat you, it impacts the way that they deal with you. And I think it potentially even limits the opportunities that you have, the growth that you can have. So tapping into your authentic self and really recognizing that there's strength and power in even the weakest part of the thing that you think is the weakest part of you, their strength even in that and in acknowledging that and it will allow you to go a lot further.  

 

Dani Jackson Smith [00:09:43] That is powerful. I love the words that I'm hearing already in terms of honesty and courage. Carlos, question for you, or at least to start off with you, we know that connections and relationships change over time. And so when we consider authenticity

The episode The Power and Potential of Authentic Connection from the podcast Authentic 365 has a duration of 45:12. It was first published 27 Jul 10:00. The cover art and the content belong to their respective owners.

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Isabel Wong [00:00:00] Hi, I'm Isabel Wong with Edelman, currently based in Hong Kong. Now for this episode we are going to have a deep dive into the topics of religious acceptance, best practices in the workplace for interfaith dialog, and how religious identities are very much part of the broader diversity and inclusion conversation. And joining me for this conversation is Eboo Patel, founder and president of Interfaith America. Eboo is also a former faith advisor to President Barack Obama. So, Eboo, thank you so much for joining us from Chicago. It's great to have you with us on the show.  

 

Eboo Patel [00:00:40] Isabel, it's great to be with you. Thank you for having me.  

 

Isabel Wong [00:00:43] Thanks for joining us. Now, before we kick start the deep dive conversation, in order to set the scene right, I would like to have you help us understand and give us a brief introduction to our international audience about the work that you do at Interfaith America.  

 

Eboo Patel [00:01:01] Sure. So about 25 years ago, I founded an organization called Interfaith Youth Core. Actually founded it when I was a graduate student at Oxford University. And we ran programs all over the world. And the big idea was that, we should, it was going to strengthen the global fabric to bring young people from different religious identities together, to discuss the shared values between their faiths and to act on those positive values like compassion and hospitality and service. As the organization developed, we rooted it in the country in which I'm a citizen of the United States, even though I was born in India and educated in part at Oxford. I'm an American citizen. I've grown up here. I feel most comfortable in this culture and the organization as we would have here in the big idea of the organization whose name is now Interfaith America, but which started as Interfaith Youth Core, is that religious diversity can be a great strength of a nation in a world if faith is a bridge of cooperation and not a barrier of division or a bludgeon of domination. That's the case at city level, at the national level, and certainly also at the company level. And I'm excited to talk to you, Isabelle, about how positively and proactively engaging religious diversity can strengthen the fabric at both Edelman and for Edelman's clients.  

 

Isabel Wong [00:02:27] Mm hmm. Yeah, I do very much look forward to our discussion as well. And I know that for this conversation, we are going to touch on the concept of religious diversity and also religious acceptance. So I just want to get your help to help our audience understand the concept of religious acceptance as well. And why is this so important?  

 

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Isabel Wong [00:03:58] Yeah, I do very much agree with that as well. And the very foundation of it is also fostering a sense of, you know, ability to appreciate spiritual values, beliefs and faith based practices. You know, there are different from opposed by removing prejudices and stereotypes, which is very much the kind of work that you do also. And it requires mutual respect. Now, I would like to take a deeper dive into embracing religious diversity at work, because obviously when it comes to this topic, a lot of people would just be thinking, how can we really do that? And for authentic 365 this podcast, the kind of conversations that we create, are all about how can one really bring oneself authentically to work. And in our view, one must also feel comfortable to show all sides of himself or herself that includes one's religious identity, because religion is very much an essential part of personal and community identity. So. Eboo, from your perspective, should we speak about our religion, our faith at work? And if so, what is an authentic way to approach it?  

 

Eboo Patel [00:05:10] Sure. So, Isabel, I'm in a slightly adapt the question, and I'm going to say that I think it's important for any company, for for employees to feel like they can bring their best professional self to work and that that company is able to serve its clients and its customers and the community in which it is and in the best possible way. So the question for me is not can you bring your authentic self to work? I appreciate that. That's the question of this podcast. That's not my principle question. The principle question is, can you do your best work at work? And if you are Jewish and keep kosher and there is always a mixing of meat and cheese and there's never any kosher food available, you might not be able to do your best work if you are Hindu and are vegetarian, and there is meat in every dish at the cafeteria at work. You might not be able to do your best work if you are Muslim and you don't drink alcohol on account of your faith. In every social event at work involves copious quantities of alcohol, you might not be able to do your best work. And this is why it's important for a company to positively and proactively engage religious identity when it comes to their employees. To ask the question, can employees from different faiths do their best work here? Are there are we do we have an environment that is respectful of people's diverse religious identities? The framework we use that at my organization, Interfaith America is respect, relate, cooperate. Do you have an environment that respects the identities of diverse people, that encourages positive relationships between them, and that facilitates cooperation on common projects? The beautiful thing about companies is that the common projects are obvious, right? The client work that you're doing, the creative work that you're doing, the initiatives and campaigns that you're working on at Edelman, those are obvious. And so you have a shared project to encourage cooperation. And I think this is one of the reasons that companies can really be leaders in interfaith cooperation efforts, because you naturally have employees from diverse religions present. You naturally facilitate positive relationships through a close environment, and you have shared projects in which to encourage cooperation. There are many parts of who we are which are totally legitimate but but are probably not the best fit for the workplace. And what comes to religious diversity? A good example of this is conversion. It's perfectly legitimate for Christians or Muslims or somebody from a different religious identity or in fact a philosophical worldview like atheist who seeks to bring other people to their faith or worldview. It's a perfectly legitimate activity, but that's not what you want happening at a workplace. The question is how do you engage religious diversity in a way that encourages people to bring their best professional self to work again? People should be able to wear clothes that are appropriate for their religious identities. People should be able to eat the food that is required by their religious identity. People should have a place to pray. If they need to pray, they should have the appropriate days off if they need to take days off for religious holidays, etc. That's a positive and proactive engagement of religious diversity at work that encourages people to bring their best professional self without inviting dimensions of their identity, which are perfectly legitimate in other spaces and churches or mosques or temples, but not appropriate at work. So I would I would offer a framework that is different from authentic self or wholesale. I would offer best professional self.  

 

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Transcript

Dani Jackson Smith [00:00:01] It's who you are to work after hours and back at home. Exploring every layer. Finding out what makes you uniquely you. And letting that shine back out into the world. It's authentic. 365 A podcast that takes a glimpse into how some of the most inspiring people among us express themselves and make magic happen. I'm your host, Danny Jackson Smith, VP at Edelman by day, community enthusiast and lover of the people always. On this episode, we are engaging our colleagues across the globe in a conversation on gender identity, understanding that how gender is addressed and acknowledge shifts based on your location. Let's join the conversation now.

 

Rafael Franco [00:00:51] Hello. I'm Rafael from Brazil, Adama San Paolo. And we're here today to discuss to explore the stigmas around gender identity and expression, to go beyond the binary gender identity and expression at work. And for this conversation I have here, for different persons around the globe, we have Monika Tik Tok from Brazil whistles. She's a senior account manager. I will ask everyone to say your pronouns as well as tragedian director from Malaysia. Lauren Gray, Senior Vice President, New York Crisis and Reputation Risk Advisory. And Nick Nelson, Senior Vice President Austin. Welcome, everyone.

 

Nick Nelson [00:01:34] Glad to be here.

 

Monica Czeszak [00:01:36] Happy to be here, too.

 

Rafael Franco [00:01:38] So we just start with an open question to everyone. So one identity is important to us all, and should we be respected by everyone knowing the formal definition of gender identity and expression? What do those terms mean to you personally and your response? Again, please say your personal pronouns. Mo, you can you can start, please.

 

Monica Czeszak [00:02:03] Okay. Hi, everyone. Glad to be here. If everyone, I'm Monica. But let's see Mo for short. As you heard, my name is a little tricky. My pronouns are actually all the pronouns. And like the lady on the mall, that puts everything on the shopping carts. So he / she / they I'm comfortable with all of those. And to me, that's a special question because expression to me it's whatever I feel like that day. Sometimes it's braids, sometimes it's baggy clothes, sometimes it's nothing at all. I'm also very forth on getting out of that image that everyone that's nonbinary only wears pajamas. And I think expression is just feeling comfortable with yourself and being your best self every day, and that's particularly special at work. And I think respect only starts with us looking at each other and getting to know each other and asking questions and having safe spaces to ask those questions because it's not easy. Sometimes I'm very feminine, so people might assume I use she or her. Sometimes I'm very masculine, so people might assume similar he. But it's very fluid like gender and like expressions. So we have to be safe to ask each other questions and present ourselves as we are.

 

Rafael Franco [00:03:28] Okay, great. What about you, Asra?

 

Ezra Gideon [00:03:31] So yeah, my pronouns are he / him. I've recently transitioned from female to male about two years ago. And I guess, you know, I'm. How do I say this? It is more true to me being a he / him than it ever was before, you know, being in any other pronoun, to be honest. So it's most comfortable for me and this is the pronoun that I feel most myself. It's a little tricky here because the Malaysian language does not have a he / him / they / them, its all dia means they / he / she. So it's you know, it's it's an amazing language. Trouble is, in Kuala Lumpur, corporate language is still English. So but it's still kind of, you know, a yeah, there's a mix of of Malay and English. So it's it's not as difficult, I think, for us here in Kuala Lumpur as opposed to parts of other parts of Malaysia. But yeah, it's a it's those are the pronouns I'm comfortable within and I'm happy to to use whatever pronouns someone tells me they want. I will use that because I respected that, that they know themselves better than I do. So, you know. So, yeah.

 

Rafael Franco [00:04:52] That's great. Well, I'm making myself vulnerable here because I'm not a known non-native English speaker. So it's hard for us Brazilians as well to understand this gender way of speaking in English. So I will hand over to my English colleagues. My English speaker, English- speaking colleagues learning and make plays well.

 

Lauren Gray [00:05:17] Thank you so much. I actually wanted to start by just sharing a definition of gender identity and gender expression, just in case anyone who's listening in doesn't know those definitions. And these come from the LGBTQ+ advocacy organization GLAAD and its media reference guide online. Reporters can use that guide to help better understand and cover LGBTQ issues. For gender identity, it's really a person's internal, deeply held knowledge of their own gender. Everybody has a gender identity. For most people, it matches the sex that they were assigned at birth. For our transgender community members, it doesn't align with sex assigned at birth. And many people's gender identity is that of a man or woman. But for other non-binary community members, it just doesn't fit neatly into one of those two categories. And just to give you a little bit more context on that, there was a recent study by the Trevor Project that found that one in four Gen Z LGBTQ community members are non-binary with an additional other 20% questioning their gender identity, and one half of those Gen Z non-binary individuals actually don't identify as transgender. So what we're seeing is really a sea change in the breadth and variety of language that's being used to describe and understand how nuanced gender can be. For me, my pronouns are she her, hers. But as a member of the LGBTQ community, hearing people share their pronouns and seeing pronouns included in emails, signatures, or in zoom display names. It's really a signal of a more diverse, inclusive environment. And I think it's one of the very important things that our colleagues can do in the workplace as an outward sign of support for our community and for those who are also looking for other ways to be a stronger ally. I would encourage you to get to know your LGBTQ colleagues, acknowledge their partners or spouses or families in the very same ways that you would people outside of the LGBTQ community and read up on things, look at the news, watch what's happening as things develop, and try to acknowledge moments of significance to the community, moments when you have terrible setbacks and moments when we celebrate great progress.

 

Nick Nelson [00:07:38] Nick Yeah. Lauren Thank you so much for that. I think, you know, it's always helpful here and be reminded of my pronouns are he is and my name is Nick Nelson since I didn't start with that. I think one of the things that I am still learning is the conversation we're having right now. You know, I work in multicultural DEI space, and so I've had the privilege to learn about gender identity, gender expression, but I've also had to acknowledge my own privilege as a gender male and not having to understand people who don't identify in the same way. And it's been a really rewarding experience to learn so much and have conversations like these and facilitate conversations like these for clients and for our colleagues. And so I think what it means to me is just a learning experience still. You know, I'm 33 years old and I'm still learning so many things as if I was still in school. And I think that's been the great thing about this particular workplace, but especially the work that I do is it gives me an opportunity to educate and to bring clients and colleagues along on the journey with me. But it also provides an opportunity for me to learn more and then be more supportive of my colleagues who may not be who may not identify it the same way or feel confident or comfortable identifying the same way as I do. So I'm really glad to be in this space with you all and have this discussion because it's long overdue and it's always important to talk through and kind of hear the perspectives. And I am looking forward to walking away from this with a new perspective that I can then bring into my work and support everyone, you know, regardless of their walk in life.

 

Rafael Franco [00:09:35] And we have mentioned our journey to understand this this theme better. And also Lauren mentioned the pronouns on our email signatures. And this awake me about Monica because I have wrongly assumed her pronouns in the beginning as she / her only. And we never have talked about that before. So Mo, is there a best way to to make sure we are always using pronouns properly and inclusively, especially in a global firm like Edelman?

 

Monica Czeszak [00:10:12] Yeah. And I think that's the funny part because when you have different problems, sometimes it falls back to you to let people know about your names, but you're not always safe or comfortable with sharing. So when you have a widespread initiative like the email signatures, like Lauren said, you're showing other people that it's okay to introduce yourself and say your problems and ask people for their problems as well. To me since I relate

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