Employee Engagement

The Future of Customer Experience

An interview with Vic Sithasanan, Chief Growth Officer of Everise DX. We cover the following topics:

- Delivering value not just cost savings from customer experience services.

- Combining human and digital expertise to improve on CX, helping provide valuable feedback on products at beta stage and managing multiple digital channels.

- The experience of work at home programs

- Systematic Insights case study of how costs can be saved.

- Natural Language Processing (NLP) - the challenges and achievements

To find out more about Everise and connect with Vic you can reach out via LinkedIn: https://www.linkedin.com/in/vicsithasanan/

Employee Engagement

We discuss with a specialist provider how they help organisations create and strengthen great working cultures through employee engagement programs.

Using recognition and health and well being programs.

The challenge of up to five different generations in the Asia workplace.

Leadership and management challenges at businesses aiming at being the best places to work.

How to go about finding employee engagement solutions.

The results achieved by a telecommunications company using these kind of solutions

Trailer

Welcome to Business In Asia
A discussion with executives on the latest technology, innovations and new ideas for businesses in the region.

Unlike a lot of podcasts ours will brief and get straight to the point - a 20/30 min discussion with an executive focusing on three areas:

1. What's your business? - a quick summary of a business and what makes them unique
2. What's new? - what recent challenge have they or their customers had and how have they used technology or innovation to meet that challenge?
3. What's interesting? - what is everybody in that industry talking about right now

Join us on spotify, apple or google podcast to find out how executives are responding to business challenges and innovation in Asia