Frontline Magic Podcast cover logo

17. GYMGUYZ give their best advice for a frontline ‘workout’ with Josh York CEO and Founder

19m · Frontline Magic Podcast · 18 Nov 00:00

Josh four most important pillars for creating a strong culture...

FUN: “You cannot run a business without fun. If you do, everyone's going to be miserable, and no one will want to come to work.” 

UNITY: “You have got to work together as a team. Teamwork makes the dream work. If there's no teamwork, it'll never work.”

EARNINGS: “Well, if you're not making money, that's not going to work either.”

LEADERSHIP: “Good leaders will always create other good leaders who lead by example. Remember that the leaders have got to be the strongest; the ones who have a mentally tough mindset to grow others to be even stronger leaders.”And just because they’re too good not to share, here are a few more of our favourite Josh-isms...

Read the full summary post from the interview here: https://www.frontlinemagic.org/post/gymguyz-give-their-best-advice-for-a-frontline-workout

The episode 17. GYMGUYZ give their best advice for a frontline ‘workout’ with Josh York CEO and Founder from the podcast Frontline Magic Podcast has a duration of 19:38. It was first published 18 Nov 00:00. The cover art and the content belong to their respective owners.

More episodes from Frontline Magic Podcast

34. How an engaged frontline employee drives your customer experience with Keddrick Stuart, COO at AskNicely

33. Discover the secrets of how you can build a culture that delivers exceptional customer service with Donna Cutting, Founder and CEO of Red Carpet Learning Systems

32. How to build financial empowerment for everyone by serving the community, with Dominik Mjartan, President and CEO at Optus Bank

31. CX insights and how to celebrate your team with Travis Gelbrich Managing Director of Guest Experience and Loyalty at Alaska Airlines

How do you become a top CX leader in 2023 like Alaska Airlines? It starts with leadership and building a culture for top customer experience.

Learn more strategy tips from Susanne Axelsson’s interview with Travis Gelbrich Managing Director of Guest Experience and Loyalty at Alaska Airlines.

Travis has spent his entire career leading customer service teams or focused on improving the customer experience. He is currently the Managing Director of Guest Experience & Loyalty at Alaska Airlines. This includes leading the company's efforts to improve the customer experience as well as Alaska's award winning mileage plan and credit card. In previous roles at Alaska Airlines, Travis has supported the company's >5,000 flight attendants and 1,400 contact center agents.

Prior to joining Alaska Airlines, Travis spent 20 years in the tech industry working for Microsoft. There he held leadership roles in customer service and customer advocacy. Travis is also a certified customer experience professional from the Customer Experience Professionals Association (CXPA).

30. Create a Voice of the Customer Program that Highlights your Service Standard with Stacy Armijo, Chief Experience Officer at Amplify Credit Union

Stacy Armijo is the Chief Experience Officer at Amplify Credit Union. She believes that reputations are built on experiences, not intentions. That's why she's passionate about tying together the promises we make as marketers, employers, and leaders with the experiences brands deliver to customers, employees and communities.

Follow Stacy on LinkedIn: https://www.linkedin.com/in/stacyarmijo/

Every Podcast » Frontline Magic Podcast » 17. GYMGUYZ give their best advice for a frontline ‘workout’ with Josh York CEO and Founder