26. Deliver an employee experience that achieves great customer experience with Jill Raff, EX2CX™ expert
21m
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Frontline Magic Podcast
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Some of Jill's awesome advice for CX leaders:
- The core of a great employee and customer experience is to transform what otherwise would be a cold transaction into an interaction in order to create those relationships.
- Try starting every single morning (before you do anything else) and answer these three questions. Today, I will focus on ___. I am grateful for ___. Today I will let go of ___.
- If you're not creating a connection culture, you're not gonna attract talent, you're not gonna be the employer of choice.
- Create leaders at every single level of your organization AND you do this by empowering them with a mix of education, engagement, entrusting and empathy.
- Make your people feel like they are truly a part of your organization and that they are responsible for your success or your failure by following the
Listen to the full interview for more advice and don't forget to join our community!
The episode 26. Deliver an employee experience that achieves great customer experience with Jill Raff, EX2CX™ expert from the podcast Frontline Magic Podcast has a duration of
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