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Improving customer experience (without a team of developers)

20m · Take It From Your Peers · 10 Mar 11:00

Brian Gilman, CMO of IntelePeer, sits down to discuss how customers give their business to companies that provide superior service. Using a communications platform as a service (CPaaS) or low-code solution like Atmosphere Marketplace can help you communicate with customers on their preferred channels and better their experience.

The episode Improving customer experience (without a team of developers) from the podcast Take It From Your Peers has a duration of 20:24. It was first published 10 Mar 11:00. The cover art and the content belong to their respective owners.

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