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Successful Users
by Samuel Hulick & Robert GrahamJoin us as we discuss all the things you can do to make your product's users more successful and happy.
Copyright: © 2014 Successful Users
Episodes
Special Announcement And Getting Started With UX
54m · PublishedUX and Security by Listener Request
51m · PublishedSamuel and Robert discuss a variety of topics about UX and Security.
Cartoon dogs & the unique speech patterns thereof
This episode is a dance that Robert leads
A tale of Two-Factor (Auth)
Robert has a dandruff problem
Samuel makes you money
MailChimp seems to live their values
Super smooth segue™
A porch, cold ones, the sunset, and Passwords
The ultimate password: pizza, pizza, praying hands, crying, throw a chair
Tell us your password rules!
Samuel puts himself on The Hot Seat™
Public information makes for bad security questions
Robert's wife hacked the cops!
Samuel has a funny story
Robert knows all about living a lie
Saying your crappy password out loud
Nightmare birth city names
Timing you out like a human
Robert uses Seinfeld as a human shield
Let people in for non-critical tasks!
https://alteregoapp.com/discount
http://xkcd.com/327/
http://xkcd.com/936/
http://shoptalkshow.com/episodes/special-one-one-hacker/
9 Dos or Don'ts For Knowledge Centers
54m · PublishedSamuel and Robert talk Knowledge Center tips with our inaugural guest, Jeff Vincent.
Notes
Samuel regrets to inform you we are back.
Jeff Vincent, Head of Customer Success at Wistia, joins us.
5 Star Review! Thanks!
Jeff defines Knowledge Centering
Tips arrive.
Robert nails it. Battleships are sunk.
How can you force people to look at your documentation?
Apparently, we like search.
Jeff delivers a killer way to unlock customer language.
Samuel asks Jeff all the questions.
Samuel sinks a Battleship.
Learning Centers are not Knowledge Centers
Non-controversial Controversy is Instigated
Rage quit your computer
Intense Disagreement, Strife, No Documentation
Documentation as Marketing?
Wistia is awesome.
Resources of the Week:
Thinking with Type
Your Brain At Work
Teach the support team to fish
Mindful Asana
What is a whip-around?
10 Dos or Don'ts for A/B Testing and UX
55m · PublishedSamuel and Robert share tips about how best to use A/B tests for UX.
Play-by-Play
Samuel cares about Robert, but Robert is all business
Other people care about us too!
Crushing SERP Dopplegangers vs Living in their shadow
Do we endeavor to make podcast history? (Spoiler: We don't)
Announcing the topic!
The pronunciation of bouillabaisse
Pranks for digital natives
The difference between A/B testing, split testing, and multivariate testing
More bouillabaisse breakdown
A radical shift to the episode format?
What defines a significant split test?
Samuel cautions against boiling the A/B ocean
How you can align A/B testing with your users' success
Things that are like jazz (e.g. this podcast)
The ins & outs of hypotheses
On the segmenting & cohort-ing of test subjects
Robert Graham: The People's Champion
Samuel gets controversial with a "controversial do"
A brief history of the hill climbing metaphor & local maxima
Out comes The Hot Seat™!!
Hilbert: A star is born
Robert advises not to throw the baby out with the bathwater
Samuel questions whether the bathwater even needs to be thrown out in the first place
On measuring and inspiration and the relation thereof
Radical format change: The Tomb of the Unknown Tip!
User Onboarding: the perfect place for A/B suckers
Samuel gets his science tips from children's television
Links
http://mcfunley.com/design-for-continuous-experimentation
https://medium.com/designing-for-results/in-defense-of-the-humble-local-maximum-2e53e61301df
https://medium.com/designing-for-results/dont-blame-the-tool-aadbe3465dc4
http://engineering.indeed.com/blog/2013/05/indeedeng-data-driven-product-design-slides-video/
PBS, Dinosaurs, and a Hypothesis -- https://www.youtube.com/watch?v=r0CGhy6cNJE
9 Dos or Don'ts For Successful Live Chat
34m · Published##Samuel and Robert trot out their best ideas to make the most of live chat on your site.
8 Dos or Don'ts For Lifecycle Emails
58m · PublishedSamuel and Robert put lifecycle emails on the hot seat.
Ever want to combine advanced UX chatter with advanced football analysis?
This is your episode.
Our Favorite Design Books...Mostly
55m · PublishedSamuel and Robert chat about the design and the not-so design books that influenced them the most.
We know we've missed getting an episode out on time the last couple weeks and we apologize. We went to great lengths to avoid it, but above all we want to offer you guys a quality listen.
Our 10 Favorite Cognitive Biases
1h 16m · PublishedSamuel and Robert reveal their ten favorite cognitive biases and how they can be leveraged with product design.
Notes
The Drunken User
Casino Games and Cognitive Biases
Semmelweis's story is tremendously sadder than we thought. Read at your peril.
10 Dos or Don'ts For Successfully Planning A New Feature
46m · PublishedSamuel and Robert share their best tips for planning a new feature.
Notes
Thanks, Mr. Mavis.
Vinny Testaverde played some football or something.
Backcasting is key to planning.
Extra Credits on the create contribution of a player to a video game.
Fake Doors and quantitative approaches to feature demand.
Ignite - Lean Startup - Polyvore
Minion Rush was an example of a not so great startup experience (Android).
World of Tanks was an example of a great tutorial and onboarding experience (iPad).
Successful Users has 19 episodes in total of non- explicit content. Total playtime is 14:12:12. The language of the podcast is English. This podcast has been added on August 16th 2022. It might contain more episodes than the ones shown here. It was last updated on February 23rd, 2024 14:46.