ChannelPro Weekly Podcast

You know what they say in New Hampshire. Live free or die! Or maybe try the skiing and visit the beaches instead. It’s a lovely place. But before you go, please join Matt, Rich, and returning guest host Randolph Carnegie, of Ken-Kor Consulting, as they discuss Augmentt’s new security alerting functionality, the latest winner of the Cecilia Galvin Scholarship, and the results of this year’s Readers’ Choice Awards—live from CompTIA’s ChannelCon event!

Then CompTIA analyst Carolyn April and Kevin Bury, N-able’s chief customer officer, join in to discuss new research on the meaning and importance of partner experience. Not sure, but we’re told it has something to do with New Hampshire.

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More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-235-greetings-new-hampshire-chamber-commerce

Topics and Related Links Mentioned:

Augmentt Finalizing Real-Time SaaS Security Alerting - https://www.channelpronetwork.com/news/augmentt-finalizing-real-time-saas-security-alerting

Newest Cecilia Galvin Scholarship Winner Combines Passion for Tech with Commitment to Diversity - https://www.channelpronetwork.com/news/newest-cecilia-galvin-scholarship-winner-combines-passion-tech-commitment-diversity

2022 Readers’ Choice Awards - https://www.channelpronetwork.com/awards/2022-readers-choice-awards

CompTIA report: Partner Experience Trends 2022 - https://connect.comptia.org/content/research/partner-experience-trends-2022-research-brief

Rich's ICYMI plug and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi

There are stranger things than this week’s ChannelPro Weekly episode, but little else as fun or informative. Joined by security expert and returning guest host Angela Hogaboom, the Cloud Chick herself, Matt and Rich discuss the new Surface for Business hardware at D&H, the new intrusion prevention and container security options from Trend Micro, and the new industry trend data from ConnectWise’s Service Leadership unit.

Then they get a terrifying and utterly fascinating insider’s tour of the topsy-turvy world that is the dark web from Jacob Silutin, head of sales engineering for the Americas at Cyberint. You’ll be glad you live in the Right Side Up!

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iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2
Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF
Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU
Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast
More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-234-dark-upside-down

Topics and Related Links Mentioned:

D&H Adds Surface for Business Devices to Modern Solutions Unit - https://www.channelpronetwork.com/news/dh-adds-surface-business-devices-modern-solutions-unit

Trend Micro Centralizes Intrusion Prevention and Container Security for Amazon Web Services - https://www.channelpronetwork.com/news/trend-micro-centralizes-intrusion-prevention-and-container-security-amazon-web-services

Businesses Have Miles to Go for Windows 11 Prep - https://www.channelpronetwork.com/article/businesses-have-miles-go-windows-11-prep

5 Insights from Service Leadership’s 2022 Industry Profitability Report - https://www.channelpronetwork.com/slideshow/5-insights-service-leadership-s-2022-industry-profitability-report

Cyberint webinar on the dark web with Jacob Silutin - https://www.youtube.com/watch?v=nb4iidnz2Sk

Rich's quickie preview of the week ahead

Seems like you can’t trust anyone these days, and ESPECIALLY not zoos, where the “animals” always seem to be “napping.” Really burns us up. While we seethe with outrage, we encourage you to join Matt, Rich, and guest host Rick Smith, of Renactus Technology, the MSP Unplugged podcast, and the Techcon Unplugged IT conference, as they discuss all the news from the Microsoft Inspire partner conference, the where, how, and why of Windows 365, and Matt’s latest, politically-themed roundup of cool hardware from the first half of the year.

Then they’re joined by channel consultant MJ Patent, of Alveo, for a conversation about go-to-market strategy, portfolio strategy, and service portfolio management. If you’re anything less than crystal clear on what all three of those are, you REALLY need to listen to MJ’s sage advice. No kidding, and no scams!

Oh, and by the way, because Rick is such a great guest, he’s provided a discount code for this year’s Techcon Unplugged, September 16-18 in Chicago. Use “channelpro75” at registration to save big!

Subscribe to ChannelPro Weekly!

iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2
Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF
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More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-233-zoo-scam

Topics and Related Links Mentioned:

Incoming Channel Chief Says “There’s Never Been a Better Time To Be a Microsoft Partner” - https://www.channelpronetwork.com/news/incoming-channel-chief-says-there-s-never-been-better-time-be-microsoft-partner

Microsoft Introduces Azure Migration Incentives, Contact Center Solution, and Teams Features - https://www.channelpronetwork.com/news/microsoft-introduces-azure-migration-incentives-contact-center-solution-and-teams-features

The Where, How, and Why of Windows 365 - https://www.channelpronetwork.com/article/where-how-and-why-windows-365

The 2022 Business Notebook Primaries - https://www.channelpronetwork.com/article/2022-business-notebook-primaries

Cast your vote in the business notebook primaries! - https://www.channelpronetwork.com/vote2022

Service Portfolio Management Is Key to Sustainable Revenue Growth - https://www.channelpronetwork.com/article/service-portfolio-management-key-sustainable-revenue-growth

Rich's ICYMI plug and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi

 

If you love ice cream as much as we love ice cream it won’t surprise you that ice cream loves ice cream too. Please don’t waste any time making sense of that sentence, though, because there’s too much good stuff in this episode, in which Rich (flying solo while Matt’s on vacation) and returning guest host Eric Long, of Teracloud, examine a new product bundle from N-able for early growth MSPs, new data on cloud security and PC sales, and best practices for conducting employee performance reviews.

Then they’re joined by Jon Murchison, CEO of MDR vendor BlackPoint Cyber, to discuss a scary recent incident in which attackers turned everyday IT management systems into nearly undetectable ransomware delivery tools. Not as sweet as ice cream, but no MSP should miss it.

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iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2
Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF
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More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-232-self-licking-ice-cream-cone

Topics and Related Links Mentioned:

N-able Launches Solution Bundle for Growing MSPs - https://www.channelpronetwork.com/news/n-able-launches-solution-bundle-growing-msps

New Cloud Security Alliance Survey Finds 67% of Organizations Already Store Sensitive Data in Public Cloud Environments - https://www.businesswire.com/news/home/20220713005142/en/New-Cloud-Security-Alliance-Survey-Finds-67-of-Organizations-Already-Store-Sensitive-Data-in-Public-Cloud-Environments

Gartner Says Worldwide PC Shipments Experienced the Sharpest Decline in Nine Years in Second Quarter of 2022 - https://www.gartner.com/en/newsroom/press-releases/2022-07-11-gartner-says-worldwide-pc-shipments-experienced-the-sharpest-decline-in-nine-years-in-second-quarter-of-2022

Canalys: Global PC shipments down 15% in Q2 2022 due to Chinese production crunch - https://www.canalys.com/newsroom/worldwide-pc-shipments-Q2-2022

Getting Performance Reviews Right - https://www.channelpronetwork.com/article/getting-performance-reviews-right

From BlackPoint Cyber: Malware on Trial – Tech Tuesday Blog Post - https://blackpointcyber.com/resources/blog/malware-on-trial

Jon Murchison's The Unfair Fight podcast - https://theunfairfight.libsyn.com/

Rich's quickie preview of the week ahead

Why does so much nautical terminology sound vaguely naughty? While we ponder that vital topic, please enjoy this week’s ChannelPro Weekly, in which Matt, Rich, and guest host/MSP consultant extraordinaire Manuel Palachuk, of Manuel Palachuk International, discuss N-able buying a cloud management vendor, Augmentt offering free cloud management tools, and Acronis integrating with Splashtop.

Then stick around for an important discussion with insurance expert Justin Reinmuth, of Techrug, about risk management for channel pros (hint: there’s a lot more than insurance involved). It’s a boatload of insights, and it’s setting sail now!

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iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2
Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF
Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU
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More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-231-abaft-your-scuttlebutt

Topics and Related Links Mentioned:

N-able Buys Cloud Management Vendor Spinpanel - https://www.channelpronetwork.com/news/n-able-buys-cloud-management-vendor-spinpanel

Augmentt Launches Free Cloud Security and Management Tools - https://www.channelpronetwork.com/news/augmentt-launches-free-cloud-security-and-management-tools

Acronis Integrates Cyber Protect Cloud with Splashtop Remote Access Solution - https://www.channelpronetwork.com/news/acronis-integrates-cyber-protect-cloud-splashtop-remote-access-solution

Techrug - http://www.techrug.com/

Rich's ICYMI plug and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi

How about that Sven? You do know Sven, right? Everybody knows Sven! Especially Matt, Rich, and their returning guest host for this special episode of ChannelPro Weekly sponsored by Exclusive Networks, Chris Ploessel of RedNight Consulting. When not reminiscing about Sven, they discuss the state of the desktop as a service market, the rise of vertical industry clouds, and the secrets to successful networking (the professional kind, not the IT kind).

Then they’re joined by Mark Leff of Exclusive Networks for a can’t-miss conversation about the authorized Fortinet training services Exclusive now offers, a first among distributors, and more broadly about the importance of security training in attracting employees in a tight labor market, retaining the employees you have, and growing your security business. It’ll change your thinking on a topic you thought you knew all about. Take it from Sven!

Subscribe to ChannelPro Weekly!

iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2
Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF
Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU
Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast
More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-special-edition-everybody-knows-sven-exclusive-networks

Topics and Related Links Mentioned:

DaaS Gains Ground for Secure Hybrid Work - https://www.channelpronetwork.com/article/daas-gains-ground-secure-hybrid-work

The Rise of Vertical Industry Clouds - https://www.channelpronetwork.com/article/rise-vertical-industry-clouds

Working Your Networks - https://www.channelpronetwork.com/article/working-your-networks

Training from Exclusive Networks - https://training.exclusive-networks.com/en-US

Heads up! There’s a new ChannelPro Weekly coming at you featuring Matt, Rich, guest host Vince Tinnirello of Anchor Network Solutions, and ChannelPro Managing editor Colleen Frye. They’ve all got lots to say about Hewlett Packard Enterprise’s new solution-as-a-service partner program, Dell’s strong but somewhat slower PC sales, documentation pro tips, and the 2022 summer edition of the ChannelPro Book Club.

Then managed services consultant Jennifer Bleam, of MSP Sales Revolution, stops by to discuss her new book, Simplified Cybersecurity Sales for MSPs: The Secret Formula For Closing Cybersecurity Deals Without Feeling Slimy. It’ll spark insights that keep coming back!

Subscribe to ChannelPro Weekly!

iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2
Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF
Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU
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More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-230-boomerang-effect

Topics and Related Links Mentioned:

HPE Unveils New Partner Program for As-a-Service Solution Providers - https://www.channelpronetwork.com/news/hpe-unveils-new-partner-program-service-solution-providers

Dell’s Stratospheric Client Hardware Revenue is Coming Slowly Back to Earth - https://www.channelpronetwork.com/news/dell-s-stratospheric-client-hardware-revenue-coming-slowly-back-earth

Documentation Pro Tips - https://www.channelpronetwork.com/article/documentation-pro-tips

ChannelPro Book Club: Summer Reading List 2022 - https://www.channelpronetwork.com/slideshow/channelpro-book-club-summer-reading-list-2022

Raving Fans : Revolutionary Approach to Customer Service - https://www.amazon.com/Raving-Fans-Revolutionary-Approach-Customer/dp/0006530699

The One Minute Manager Meets the Monkey - https://www.amazon.com/One-Minute-Manager-Meets-Monkey/dp/0688103804

Fish: A Proven Way to Boost Morale and Improve Results - https://www.amazon.com/Fish-Proven-Morale-Improve-Results/dp/0786866020

A World Without Email: Reimagining Work in an Age of Communication Overload - https://www.amazon.com/World-Without-Email-Reimagining-Communication/dp/0525536558

The Power of Habit: Why We Do What We Do in Life and Business - https://www.amazon.com/Power-Habit-What-Life-Business/dp/081298160X

Simplified Cybersecurity Sales For MSPs: The Secret Formula For Closing Cybersecurity Deals Without Feeling Slimy - https://www.amazon.com/Simplified-Cybersecurity-Sales-MSPs-Formula/dp/1646492315

Rich's ICYMI plug and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi

Fear not, channel pros. Matt and Rich will protect you from nosey little talking paper clip icons. And with help from returning guest host Angel Rojas, of DataCorps Technology Solutions, they’ll also discuss Kaseya closing its acquisition of Datto, the new, possibly breakthrough RMM solution Kaseya says it has coming later this year, and the new AI-powered recommendation engine Kaseya just launched that they swear isn’t Clippy. Plus, we’ll dive into the keys to building sticky customer relationships.

All of which is followed by a visit from Managing Editor Colleen Frye for a can’t-miss conversation with David Rose, of Rose Computer Technology Services, about his inspiring contributions in the local community and how you can start making an impact helping people in need too. Try as he might, even Clippy couldn’t spoil this episode!

Subscribe to ChannelPro Weekly!

iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2
Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF
Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU
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More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-229-anti-clippy

Topics and Related Links Mentioned:

Kaseya Closes Datto Acquisition - https://www.channelpronetwork.com/news/kaseya-closes-datto-acquisition

Kaseya CEO on Datto: “We Want to Keep Everything That’s Great” - https://www.channelpronetwork.com/news/kaseya-ceo-datto-we-want-keep-everything-s-great

Kaseya Rolls Out AI-Powered Recommendation Engine and Previews Next RMM Release at Connect IT Conference - https://www.channelpronetwork.com/news/kaseya-rolls-out-ai-powered-recommendation-engine-and-previews-next-rmm-release-connect-it

Getting Sticky with IT - https://www.channelpronetwork.com/article/getting-sticky-it

Rose Computer Technology Services Champions Community - https://www.channelpronetwork.com/article/rose-computer-technology-services-champions-community

Colleen Frye's Not-For-Profit column - https://www.channelpronetwork.com/tags/not-profit

Angel's museum pick: Game Boy Color - https://www.channelpronetwork.com/mgp

Matt's tech pick: Steam Deck - https://www.steamdeck.com/en/

Rich's ICYMI plug and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi

Remember your first Walkman? No? Then you’re a lot younger than Matt and Rich, who are joined by returning guest host Lisa Shorr, of MSP branding consultancy Shorr Success and Secure Future Tech Solutions, a managed service provider in Rhode Island, to discuss cyber insurance news from Augmentt and ConnectWise, partner program news from Mailprotector and Malwarebytes, and the latest scary threat news from last week’s RSA Conference.

Then all three of your hosts are joined by Splashtop channel chief Justin Windsor to discuss that vendor’s 2022 State of Remote Support Market Trends Report and its disturbing stats on help desk technician burnout. It’s a conversation so interesting you’ll want to hit rewind and then play a few times.

Subscribe to ChannelPro Weekly!

iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2
Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF
Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU
Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast
More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-228-whats-cassette

Topics and Related Links Mentioned:

New Tools from ConnectWise Aim to Simplify Cyber Insurance Application Process - https://www.channelpronetwork.com/news/new-tools-connectwise-aim-simplify-cyber-insurance-application-process

Augmentt Offers Cyber Insurance Discounts to Cloud Management Partners - https://www.channelpronetwork.com/news/augmentt-offers-cyber-insurance-discounts-cloud-management-partners

Mailprotector Launches New Partner Program - https://www.channelpronetwork.com/news/mailprotector-launches-new-partner-program

Malwarebytes is Investing Big in Managed Service Providers - https://www.channelpronetwork.com/news/malwarebytes-investing-big-managed-service-providers

7 Threat Trends from the 2022 RSA Conference - https://www.channelpronetwork.com/slideshow/7-threat-trends-2022-rsa-conference

Splashtop 2022 State of Remote Support Market Trends - https://www.splashtop.com/state-of-remote-support-2022

Rich's ICYMI plug and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi

Put ‘er there, pal! Or come to think of it, maybe don’t per ‘er there just yet. While we think that through, we invite you to join Matt, Rich, and returning guest host Michael Goldstein, of LAN Infotech, as they discuss the new threat intelligence portal from Kaspersky, former Microsoft channel chief Rodney Clark’s new gig, the current state of play in the hardware market, and whether or not cloud vendors selling direct to end users is a threat to channel pros.

Then stick around for a ChannelPro Weekly first, as Matt and Rich are joined by MSP and business guru Rick Jordan for a simulcast conversation about the tech landscape, the M&A market, and more that will appear both here and in Rick’s ALL IN podcast. Even germaphobes will enjoy it!

Subscribe to ChannelPro Weekly!

iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2
Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF
Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU
Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Weekly-Podcast
More here: https://www.channelpronetwork.com/download/podcast/channelpro-weekly-podcast-episode-227-where-has-hand-been

Topics and Related Links Mentioned:

Kaspersky Enhances Threat Intelligence Portal - https://www.channelpronetwork.com/news/kaspersky-enhances-threat-intelligence-portal

Johnson Controls Appoints Rodney Clark as Vice President and Chief Commercial Officer - https://www.johnsoncontrols.com/media-center/news/press-releases/2022/05/26/johnson-controls-appoints-rodney-clark-as-vice-president-and-chief-commercial-officer

Ingram Micro Confident It Can Beat Its Largest Competitor—Cloud Vendors Who Sell Direct - https://www.channelpronetwork.com/news/ingram-micro-confident-it-can-beat-its-largest-competitor-cloud-vendors-who-sell-direct

Canalys: Worldwide PC revenue up by more than 15% even as shipments fall 3% in Q1 2022 - https://www.canalys.com/newsroom/worldwide-pc-shipments-Q1-2022

Dell Technologies Delivers Record First Quarter Fiscal 2023 Financial Results - https://investors.delltechnologies.com/news-releases/news-release-details/dell-technologies-delivers-record-first-quarter-fiscal-2023

HP Inc. Reports Fiscal 2022 Second Quarter Results - https://press.hp.com/us/en/press-releases/2022/hp-inc-reports-fiscal-2022-second-quarter-results.html

Worldwide Hardcopy Peripherals Shipments Fell 12.3% Year Over Year in the First Quarter of 2022, According to IDC - https://www.businesswire.com/news/home/20220601006200/en/Worldwide-Hardcopy-Peripherals-Shipments-Fell-12.3-Year-Over-Year-in-the-First-Quarter-of-2022-According-to-IDC

Rich's ICYMI plug and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi