Banking Transformed with Jim Marous

Joining us on theBanking Transformed podcastis Rob Rubin, general manager of financial services at Insider Intelligence. In this interview, we unravel the latest developments in retail banking, including the intense competition for deposits amidst economic uncertainty, changes in digital marketing strategies, recent payment and lending innovations, the increasing role of trust, and the potential impact of generative AI. Rob provides perspectives on how banks can respond to these trends and best position themselves for the future at a time of immense challenges ... but also unique opportunities for those organizations willing to embrace change.

Today, we welcome James White, general manager of banking at Total Expert, to theBanking Transformed podcast. In today's digital world, understanding customers and delivering personalized experiences have become critical capabilities for banks to drive growth. However, many institutions still struggle to gain a complete view of each customer and orchestrate relevant engagements across channels. Our discussion with James White explores how banks and credit unions can leverage customer intelligence, personalize journeys, and leverage human + digital touchpoints to transform relationships and performance. This episode of Banking Transformed Solutions is sponsored by Total Expert Total Expert is the leading fintech software company that delivers a purpose-built customer engagement platform for modern financial institutions. Total Expert unifies data, marketing, sales, and compliance solutions to provide a cohesive experience across the customer lifecycle. Total Expert turns customer insights into actions to increase loyalty and drive growth for banks, lenders, credit unions, and other financial services firms. Visittotalexpert.comto learn more.

In this episode ofBanking Transformed, we have the privilege of speaking with Jon Budd and Dr. Jorge Jimenez, the CEO and president of Juniper Payments (a PSCU Company). The guests provide valuable insights into the evolving payments landscape, discussing the challenges and opportunities surrounding payments modernization and offering advice to financial institution leaders looking to navigate these changes successfully. The episode also provides perspectives on the technologies and trends poised to shape the payments industry's future, from delivering instant payments to managing fraud and the potential of alternative payment options.

Joining us on theBanking Transformed podcastis Alex Tapscott, co-founder of the Blockchain Research Institute and author of the highly anticipated book, 'Web3: Charting the Internet’s Next Economic and Cultural Frontier’. In this interview, we explore the world of Web3 and discuss how Web3 differs from today's internet, what components are real versus hype, where this technology may be headed next, and its potential impacts on banking and financial services. Alex also discusses high-impact potential Web3 use cases for banks like reinvented payments, lending and investments, and shares how banks can navigate the challenges and seize the opportunities presented by the Web3 revolution.

In today's digital era, consumer expectations for personalized and seamless experiences are higher than ever. For banks, optimizing engagement to drive loyalty and satisfaction presents both challenges and opportunities. To explore how banks can leverage data, analytics and technology to better understand and serve customers, we're joined by Devesh Khare, CPO at MeridianLink on theBanking Transformed podcast. We discuss how banks must reinvent consumer engagement to be future-ready. By leveraging data, analytics and technology financial institutions will be better equipped to understand consumers and deliver personalized experiences at speed and scale. This episode of Banking Transformed Solutions is sponsored by MeridianLink MeridianLink®(NYSE: MLNK) powers digital lending and account opening for financial institutions and provides data verification solutions for consumer reporting agencies. MeridianLink’s scalable, cloud-based platforms help customers build deeper relationships with consumers through data-driven, personalized experiences across the entire lending life cycle. MeridianLink enables customers to accelerate revenue growth, reduce risk, and exceed consumer expectations through seamless digital experiences. Its partner marketplace supports hundreds of integrations for tailored innovation. For more than 20 years, MeridianLink has prioritized the democratization of lending for consumers, businesses, and communities. Learn more atmeridianlink.com.

JB Orecchia, president and CEO of SavvyMoney, joins me today on theBanking Transformed podcast.SavvyMoney is a leading provider of personalized credit education, scores, reports and monitoring solutions. JB has over 35 years of experience driving innovation in financial services with deep expertise in credit, data and technology. In this episode, we explore SavvyMoney's product roadmap, the convergence of credit education and personalization, the vital role of data, insight, and technology in driving engagement and the state of fintech and banking collaborations. We also discuss how generative AI is set to revolutionize credit solutions and financial well-being across the entire banking ecosystem.

According to our Banking Transformed podcast guest, Alexia Cambon, senior director of research at Microsoft, “There is no going back to the way we worked before. Flexibility is no longer seen as a perk by employees, but as a right.” Flexible working has produced a ‘crisis of trust’ and a ‘productivity paranoia’ in employers, but there needs to be a mindset shift and recognition that ‘performance does not equal presenteeism,’ states Cambon. The pandemic and the emergence of generative AI have radically changed how employees experience corporate culture, and firms must embrace the new reality. The question will be whether leadership is ready for the changes the workplace of the future presents. This episode of Banking Transformedis sponsored byMicrosoft: Microsoft and its partner ecosystem help banks reduce cost and risk, modernize core systems, and delight customers and employees to achieve differentiation and spur sustainable growth. More atMicrosoft.com/financialservices

In this episode, theBanking Transformed podcastis at Sibos 2023 in Toronto, Ontario where we are joined by Judith Pinto and Prakash Pattni from IBM who are at the forefront of revolutionizing banking through hybrid cloud solutions. We explore how hybrid cloud can support complex banking workloads, foster innovation, and drive advanced technology strategies. We'll also delve into the crucial aspect of managing risk in hybrid cloud implementations within the banking sector. Whether you're a banking professional, a technology enthusiast, or simply curious about the future of finance, this conversation is a must-listen. This episode of Banking Transformed Solutions is sponsored by IBM IBM is a leading provider of enterprise AI, hybrid cloud architecture, security and ESG insights to the global financial services sector. Our deep industry expertise, extensive portfolio of services and solutions, and robust ecosystem of fintech partners, empower collaboration, innovation, and creation. As a trusted partner to banks, insurers, the capital markets and payments providers, we guide financial institutions in all stages of their digital transformation journeys through IBM Consulting and deliver the proven infrastructure, software and services they need through IBM Technology. To learn more about IBM's insights and solutions for the financial services industry, please visitwww.ibm.com/industries/financial-services.

With their unique preferences, behaviors, and technological fluency, Gen Z and younger consumers are reshaping the landscape of banking products, channels, and engagement strategies. With this in mind, how do banks connect with and build loyalty among the emerging Gen Z demographic. What technologies, products and messaging matters? Joining us on the Banking Transformed podcast is a true expert in the field, Brendan Coughlin, Vice Chairman and Head of Consumer Banking at Citizens. Brendan has extensive experience in navigating these dynamic shifts, providing invaluable insights into this very demanding segment of the population.

The digital revolution is transforming banking as we know it. Consumers today want personalized, seamless financial services integrated into the platforms and apps they use daily. How can traditional banks adapt to this demand for "embedded finance"? On this episode, we explore the critical steps banks must take to embrace embedded banking and thrive in the platform economy. Our guest on the Banking Transformed podcast is Shanker Ramamurthy, Global Managing Partner Banking & Financial Markets, IBM Consulting. We discuss the key findings from IBM's latest research on this banking transformation imperative.