Bringing Design Closer with Gerry Scullion

In this episode I caught up with Roya Azadi, strategic director at Paper Giant, a design consultancy based in Melbourne, Australia. I follow a few places on my personal social accounts and really respect the work that the folks at Paper Giant do, and was really excited when I saw a project that they did with the Supreme Court in Victoria around accessing Justice. We chat about the project is detail, how Roya and the fellow team members built trust, worked alongside other consultancies, remained focussed on the analogue, and also what Roya brought to the project themselves, through their own story. It’s a great conversation. https://www.papergiant.net/work/a-user-experience-strategy-to-improve-access-to-justice-at-the-supreme-court https://www.linkedin.com/in/royaaazadi/?originalSubdomain=au Other useful links Become a Patron of This is HCD /Become a Patron Sign up to This is HCD Newsletter /Stay up to date with This is HCD Learn more with This is HCD /Courses on Service Design, Human Centered Design, UX Design, Research Coaching for Change-Makers /Coaching & Mentoring for Innovators & Change-Makers FREE GUIDE - 10 UX Laws of UX:FREE GUIDE - 10 Laws of User Experience (UX) FREE GUIDE - 7 Days of Awesome Journey Map Tips:FREE 7-DAY GUIDE - Killer Journey Mapping Tips Follow Gerry Scullion on Twitter /gerrycircus Follow This is HCD on Twitter /thisishcd Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode I caught up with Bronwyn Van Der Merwe, VP of Design at Culture Amp. We speak about Design Culture and tap into Bronwyn’s absolutely incredible background and personal experience that saw Bronwyn spearhead the evolution of Fjord in APAC regions. What were the key things that Bronwyn did to ensure the scalability of a design culture at Fjord in Australia, and also when it scaled into Asian regions like Singapore and Japan. How did they balance the local culture in each region and touch on how this was handled as the merger between Fjord and Accenture unfolded, that ultimately saw two cultures merge. We speak about Bronwyn’s past, tapping into their Commerce background, and how this ultimately provides them with a brilliant lens to peer through when looking at the commercial impact of Design. We chat about the work that they are doing at Culture Amp, and the special culture that is unfolding within the business. I say this lightly, but this is a must listen to anyone in Design leadership. Links Accenture Song: https://www.accenture.com/au-en/about/accenture-song-index Culture Amp: https://www.cultureamp.com/ LinkedIn: https://www.linkedin.com/in/bronwynvdm/ Other useful links Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Learn more with This is HCD / https://www.thisishcd.com/courses Coaching for Change-Makers / https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers FREE GUIDE - 7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus Follow This is HCD on Twitter / https://twitter.com/thisishcd Learn more about your ad choices. Visit megaphone.fm/adchoices

Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. In this episode I speak with Melis Senova author of This Human and soon to be published book, Design Character. On Meliss' website they say “I help leaders find a deeper source to fuel their potential for leading others to have great impact in the world.” And we speak openly about Melis’s own journey of self-discovery and journey that has led her to a Phd in Human Centered Design, Co-Founding Huddle and now running her community for designers, titled This Human. Before we jump in, I have a favour to ask. I've been creating content for This is HCD for over 5-years or so, all for the love of sharing knowledge to the global design community. One thing you could do is leave a review (preferably a 5-star one!), as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast. Thanks so much - let’s jump in to the episode •https://melissenova.com •https://thishuman.com Learn more about Melis's new book: https://www.bispublishers.com/design-character.html Other useful links Become a Patron of This is HCD /Become a Patron Sign up to This is HCD Newsletter /Stay up to date with This is HCD Learn more with This is HCD /Courses on Service Design, Human Centered Design, UX Design, Research Coaching for Change-Makers /Coaching & Mentoring for Innovators & Change-Makers FREE GUIDE - 7 Days of Awesome Journey Map Tips:FREE 7-DAY GUIDE - Killer Journey Mapping Tips Follow Gerry Scullion on Twitter /gerrycircus Follow This is HCD on Twitter /thisishcd Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode I speak Hinrich von Haaren, Co-Founder of Content Design Academy at Content Design London and now author of Content Transformation - a fantastic book that no doubt will find its way into the hands of the UX and Service Design community over the coming months. It’s an awesome book and read and we chat about this exclusively in this episode. The book sets out to enable a content alpha to occur in businesses, how to go about this, including setting it up and all the way through to measurement. Hinrich is awesome and know you are going to enjoy this podcast - so let’s jump in •Buy the book: https://contentdesign.london/shop/content-transformation-by-hinrich-von-haaren-paperback •https://www.linkedin.com/in/hinrich-von-haaren-05768a15/?originalSubdomain=uk Other useful links Become a Patron of This is HCD /Become a Patron Sign up to This is HCD Newsletter /Stay up to date with This is HCD Learn more with This is HCD /Courses on Service Design, Human Centered Design, UX Design, Research Coaching for Change-Makers /Coaching & Mentoring for Innovators & Change-Makers FREE GUIDE - 7 Days of Awesome Journey Map Tips:FREE 7-DAY GUIDE - Killer Journey Mapping Tips Follow Gerry Scullion on Twitter /gerrycircus Follow This is HCD on Twitter /thisishcd Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode I speak with Ben Reason, Founding Partner of Live|Work in the UK. Ben has co-authored Service Design from Insight to Implementation and Service Design for Business: A Practical Guide to Optimizing the Customer Experience released in 2016. In this conversation we chat about a few things, but mainly around Ben’s own journey through Design, starting out in Liverpool in the mid-90’s and his entry into the world of Service Design later that decade. We chat about the work Live|Work do and also a new framework titled Three Velocities of Change - what this means, where it originated and why this is so important to not only Ben, but to the LiveWork team. https://www.linkedin.com/in/breasy/ https://www.linkedin.com/feed/update/urn:li:activity:7008020506171875328/ https://liveworkstudio.typeform.com/to/KQpMlnmc?typeform-source=www.linkedin.com Other useful links Become a Patron of This is HCD /Become a Patron Sign up to This is HCD Newsletter /Stay up to date with This is HCD Learn more with This is HCD /Courses on Service Design, Human Centered Design, UX Design, Research Coaching for Change-Makers /Coaching & Mentoring for Innovators & Change-Makers FREE GUIDE - 7 Days of Awesome Journey Map Tips:FREE 7-DAY GUIDE - Killer Journey Mapping Tips Follow Gerry Scullion on Twitter /gerrycircus Follow This is HCD on Twitter /thisishcd Learn more about your ad choices. Visit megaphone.fm/adchoices

I caught up with Emma Carpenter, Head of Design Experience and previously Group Director Fjord Johannesburg, Associate Director at Accenture Song. Emma had been introduced to me several months ago, as I was keen to speak to someone in consulting space inAfrica, to get a better understanding of the social and technical implications for designing services. I am aware the blind spot in this conversation of two white practitioners of Anglo origins talking about Design in Africa, but nevertheless, I found speaking to Emma to be absolutely brilliant.They cover off some of the cultural implications around phone data, and how this perceived restriction drives potentially a more inclusive service. We chat about how western mindsets and tech organisations design for western behaviours and how this may inadvertently result in global information exclusion to African natives who favour less data intense services, which are more likely to be localised. I know you’re going to enjoy this episode... Connect with Emma:https://www.linkedin.com/in/emmacarpenter/ Learn more about your ad choices. Visit megaphone.fm/adchoices

I caught up with Amy Hupe, a content designer and design system consultant based in the UK. In this conversation we drill into what a Design System is and is not, and talk about the governance processes around managing Design Systems - leaning on Amy’s 7year experience whilst working at GDS in the UK and more. Amy is a total rockstar and I know you are going to love listening to her. 8 Feb - https://eventbrite.co.uk/e/writing-design-systems-documentation-tickets-504817993207 15 Feb - https://eventbrite.co.uk/e/writing-design-systems-documentation-tickets-504840249777 https://amyhupe.co.uk https://twitter.com/amy_hupe/ Learn more about your ad choices. Visit megaphone.fm/adchoices

I caught up with Karel Vredenburg, Karel is currently IBM Global Vice President, Client Insights and Research and responsible for leading the company’s global team of researchers and the insights they provide to product, services, and executive teams. Karel joined IBM in 1988 after having done graduate studies, research, and teaching at the University of Toronto. He introduced User-Centered Design at IBM in 1993 and assumed a company-wide role in 1995 leading IBM's community of designers, leading the development of design methods, languages, and technologies, and leading the design of the commercialization of the IBM Watson. In 2013, Karel help found a new IBM Design program together with General Manager of Design, Phil Gilbert, and IBM Fellow, Charlie Hill. Karel personally introduced the new design program which included Enterprise Design Thinking to IBM product development laboratories worldwide and introduced a tailored version of it to IBM consulting services and technology services organizations worldwide from 2014 through 2016. He next focused on the development and activation of Enterprise Design Thinking for client facing professionals worldwide and rolled that to IBM’s top client accounts in 2017 and 2018. He has also conducted workshops with the c-suite and senior executive teams of hundreds of industry leading companies worldwide as well as with startups, scale-ups, and public organizations. We chat about lots of amazing areas, such as where Design needs to go in the future to be more affective, Design Coaching, Design Education and cover off some of the key insights from the work that Karel and Don Norman have been working towards with the Future of Design Education project. Karel is awesome and I know you will love this conversation - https://www.futureofdesigneducation.org http://karelvredenburg.com https://www.linkedin.com/in/karelvredenburg/?originalSubdomain=ca Karels podcasthttps://www.karelvredenburg.com/lifehabitsmentoring Other links Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus Follow This is HCD on Twitter / https://twitter.com/thisishcd Learn more about your ad choices. Visit megaphone.fm/adchoices

I caught up with Jo Szczepanska - a phenomenal design talent based out of Melbourne, Australia. Jo sent me an article that they wrote a while ago about persona’s, and it was so good that I thought we should do an episode to dig into it a little deeper. Jo’s one of my favourite people and designers and is a great brain, and heavily involved in the co-design space. Read article: https://www.thisishcd.com/post/is-it-time-to-refresh-repair-or-retire-your-personas Connect with Jo: https://www.linkedin.com/in/joszczepanska/?originalSubdomain=au Read transcript: https://www.thisishcd.com/episode/jo-szczepanska-is-it-time-to-refresh-repair-or-retire-your-personas Other links Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus Follow This is HCD on Twitter / https://twitter.com/thisishcd Learn more about your ad choices. Visit megaphone.fm/adchoices

I caught up with great friend of the podcast, Amy Bucher. Amy is author of Engaged on Rosenfeld Media and we chat about her role of CBO (chief behavioural officer) at Lirio. On Lirio's website, they state 'Our purpose is to combine the power of behavioural science with artificial intelligence to drive positive behavior change for the betterment of all people'. We chat about how this works within the delicate realms of healthcare - and makes for a fantastic conversation. View transcript, show notes https://www.thisishcd.com/episode/amy-bucher-applying-behavioural-science-within-the-healthcare-realm Learn more about your ad choices. Visit megaphone.fm/adchoices