Bringing Design Closer with Gerry Scullion

Save 30% on Visualisation for Change-Makers course Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. Before we jump in, I have a favour to ask. Ive been creating content for This is HCD for over 5-years or so, all for the love of sharing knowledge to the global design community. One thing you could do is leave a review (preferably a 5-star one!), as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast. We launched a space on ThisisHCD.com where you can take courses now on visualisation, design research and more. In this episode I speak with Marc Fonteijn of the Service Design Show. I appeared many years ago on Marc’s own show and we have been chatting ever since. I caught up with Marc to hear about what he’s been working on, and also about selling service design. We even do a fun role-playing activity where I get to play the boss or decision maker in a business. It’s a good one. I think you’re going to enjoy it!Here are some of the links from the show; servicedesignshow.com servicedesignshow.com/circle youtube.com/servicedesignshow anchor.fm/servicedesignshow servicedesignjobs.com Learn more about your ad choices. Visit megaphone.fm/adchoices

APAC - Trauma Informed Design Essentials with Rachael Dietkus happens September 7 (Australian time) In this episode I speak with June Holley, from NetworkWeaver.com - June is at the forefront of thought-leadership when it comes to community building and we speak about all matters of what community and networks mean - how they differ and also how to go about foster communities for change-makers. I think you’re going to enjoy it! https://www.networkweaver.com June Holley on Twitter Email June Holley [[email protected]] Visit This is HCD to listen, learn and read transcripts Learn more about your ad choices. Visit megaphone.fm/adchoices

NEW: Support This is HCD by taking one of our courses https://www.thisishcd.com/courses Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. This is HCD is almost 5-years old. We’ve been creating content regularly for that period of time, and if you want to help us out - please leave a review for us wherever you are listening. Those lovely algorithms love reviews, as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast. In this episode I speak with Michael Galinsky, a movie director, documentary maker and musician based in North Carolina in the states. For anyone that follows me on Twitter, they might have seen a thread a number of weeks ago where I spoke about back pain. Late last year, I woke with pain in my left hand side of my back, and contributed it to being a Dad, lifting little people, being out of shape, sitting down for larger periods of time etc. I went to my physio and had several sessions before Christmas and to little or no state change. Christmas was sore. I was more grumpy than usual and entered January and had a private MRI scan. That in itself was an interesting experience, and one for another episode, but my GP called me and said “one of your discs is protruding” and possibly on a nerve. I was shocked. I’d heard about herniated discs but now I had one! I actually got stiffer after for a few weeks. Was this what my life was going to be like? Is this what middle age feels like? Sheesh - if it is, then this isn’t much fun. Then I Tweeted. What came back was a lot of support and advice. Emma Blomkamp, read something in a newsletter by Kai Brach several months prior and tagged Kai, and Kai mentioned a doctor called Dr John Sarno in the States. He encouraged me to Google and watch some stuff. Sarno’s work states that many people have herniated discs but what is the cause for lots of back pain is stress and hidden life traumas. I was instantly skeptical. But I spent 2 hours that night watching lectures of Sarno’s in NYU on YouTube. I was shocked. Last year was brutal. Running a business and balancing everything has been hard on me and hard on my own mental health. Maybe, just maybe there was something in this. Then Michael tweeted to me. He’s created an awesome documentary called All the Rage several years ago and I bought it on iTunes and watched it. It explores the relationship between the mind and the body. Sarno encourages people to try exercise and ‘watch’ for the stressors. I did exactly this. I cut the grass. I went for a short walk with the kids. I gave them a piggy back and to my surprise, nothing. Was this in my head? In this episode, I speak with Michael about working directly with Dr Sarno in the creation of the documentary and explore deeper about the background to Michaels own journey - something that under pinned the narrative of the documentary. This is a brilliant episode and one for all - even if you don’t suffer back pain. You will find this fascinating. Let’s go... Promoted Content https://www.thisishcd.com/promoted-content View All Courseshttps://www.thisishcd.com/courses https://alltheragedoc.com Michael on Twitter: https://twitter.com/mgalinsk https://www.instagram.com/rumurpix Twitter Gerry https://www.twitter.com/gerrycircus Twitter This is HCD https://www.twitter.com/thisishcd Learn more about your ad choices. Visit megaphone.fm/adchoices

Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. This is HCD is almost 5-years old. We’ve been creating content regularly for that period of time, and if you want to help us out - please leave a review for us wherever you are listening. Those lovely algorithms love reviews, as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast. In this episode I speak with Emely Buyck, former Head of Service Design for Proximus in Belgium. We speak about the evolution of service design internally, the pitfalls and the pieces that worked for Emely. We chat about life after Proximus and where to next - and how they are applying a service design approach to their own life and career. It’s a fun episode and think you’ll enjoy it! https://www.linkedin.com/in/emelybuyck/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. This is HCD is almost 5-years old and we just passed 200 episodes on Apple Podcasts. We’ve been creating content regularly for that period of time, and if you want to help us out - please leave a review for us wherever you are listening. Those lovely algorithms love reviews, as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast. In this episode I speak with Michelle Walter, Head of Design Ops at ANZ bank in Australia. I’ve been connecting with Michelle for a number of months about all things strategic design. ANZ were my bank of choice in Australia, not out of a deep loyalty or anything - they weren’t the most innovative of banks for a very long time, but in September 2017 they made a big ballsy statement I felt. They hired Opher Yom Tov, a Chief Design Officer for the bank and also other key hires include the brilliant, Michelle Walter. In this episode we speak about length around the growth of design internally, what worked, what didn’t and how to take the business on the journey. They currently sit at 200+ designers. How do they hire? Is it purely a skills acquisition or are they hiring for purpose? This episode is a peek behind the curtain of an organisation who went from a Stage 2 in the design maturity ladder where design was used as styling all the way through to where now, according to Michelle, it’s used to inform strategy - stage 4. Michelle is truly awesome and I know you will love them - let’s get into it... Connect with Michelle on LinkedIn - https://www.linkedin.com/in/mbwalter/?originalSubdomain=au Follow us on Twitter / https://www.twitter.com/thisishcd Join our Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Learn more about your ad choices. Visit megaphone.fm/adchoices

Today on the show we have Laura Yarrow, Head of Design and Her Majesty’s Land Registry in the UK. In this episode we chat about design agitation and enabling change within organisations. Laura recently shared a fantastic thread on twitter about many of the common designer statements that we probably all have heard a thousand times “no one is listening to me”. We chat about the challenges that many designers have - and how Laura approaches many of these problems in her role within Government. It’s a good one - let’s just straight in... Read the twitter thread that inspired this episode; https://twitter.com/laura_yarrow/status/1487369386981736450 Learn more about your ad choices. Visit megaphone.fm/adchoices

This episode is brought to you by our incredible friends at Shopify. Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. My name is Gerry Scullion, I’m the Founder of the Human Centered Design Network and CEO of This is Doing - home to many of the worlds best design and change maker courses online. Today on the show we have Emma Blomkamp - a facilitator researcher and strategic designer based in Melbourne and leader within the co-design space. In this episode we speak about Emma’s past and how they go into Co-Design and Design generally. We speak about the evolution of Design and where Co-Design sits now and what that looks like potentially in the future. Let’s jump in. https://www.emmablomkamp.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. My name is Gerry Scullion, I’m the Founder of the Human Centered Design Network and CEO of This is Doing - home to many of the worlds best design and change maker courses online. Today on the show we have Sasja Nieukerk-Chomos - President of Dynamic Achievement based in Canada. I recently stumbled on Sasja profile on LinkedIn after reading a remarkable post about her father, Nick. In this episode we hear more about Nick’s story and the impact it had on Sasja’s life. We speak about Leadership and learn more about toxicity within organisations, how we manage this from an executive perspective but also from someone who might find themselves working alongside people who play roles in compounding the behaviours associated to toxicity. It’s a brilliant conversation - and know you will love it... www.dynamicachievement.com https://www.linkedin.com/in/sasjachomos/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Hello and welcome to Bringing Design Closer, the podcast focussed on discussing Designs role in tackling complex societal issues. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. My name is Gerry Scullion, I’m the Founder of the Human Centered Design Network and CEO of This is Doing - home to many of the worlds best design and change maker courses online. Today on the show we have Brigette Metzler, Research Ops Lead at Australian Department of Agriculture, Water and Environment. Brigette is Co-Chair of the ResearchOps community and is based in one of my favourite places on earth, Tasmania. We cover off some of the 8-pillars of Research Operations in this episode, and talk openly about the challenges that Brigette faced when setting up the architecture for Research to blossom inside the Department of Agriculture, Water and Environment. We speak about measurements of success, and also the challenges that are faced when presenting it to the organisation - although in Brigettes case, the maturity and desire already existing. We speak about Brigette’s recent neurodiverse diagnosis, and her journey to get to that point. I was curious to tap more into this and we cover off some interesting areas of symmetry whilst doing it. Before we jump in. Brigette wanted to mention the Research Ops conference that is happening on Jun 8 in New York and also remote. I will throw a link for this into the show notes, but it’s definitely something to get behind if you interested in the whole area of Research Ops. Let’s get into it.. ReOpsConf2022 https://www.linkedin.com/in/brigette-metzler-874b6878/ https://www.brigette.info Learn more about your ad choices. Visit megaphone.fm/adchoices

Note: Shopify is a sponsor of This is HCD. This conversation was unscripted and relatively unedited but we wanted to flag this to our listeners. Next month, marks This is HCD’s 5th anniversary. If you’ve found this network useful to you over the last 5-years, and want to help me and the team at This is HCD you can do two things. If you haven’t already done it, sign up to our newsletter on This is HCD, where you get fortnightly content about all that is going on in the world of This is HCD. Also if you LOVE what we do, leave a rating for the podcast - this helps us out enormously and helps others find the podcast too. Where? Well, anywhere but leaving it on Apple Podcasts or Google Podcasts are probably two of the most important channels for us. In this episode i speak with Lola Oyelayo-Pearson from Shopify. Lola of a Director of UX, Money and we chat about what this actually means. We speak about the mission at Shopify to remain independent, and supporting entrepreneurship globally by making it easier to sell and creating a support network for their merchants. What really interested me, was the points about how Shopify makes money, and also not they share the risk in opening up available funds to enable businesses to succeed. That's a huge statement right there - and I can't think of many businesses who can walk the walk - many as you know talk the talk very well. We chat about what money means - and it's not just a system to enable a transactional relationship - it's visceral. It's real. It can empower. It can destroy. I was keen to hear their thoughts on how the western driven perspective of money could translate to markets in say, Africa and what that might look like. Lola rocks and I know you'll enjoy the chat. shopify.com/careers/ux ux.shopify.com Learn more about your ad choices. Visit megaphone.fm/adchoices