Leadership With Heart
by Heather R. Younger, J.D.Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty, The Art of Caring Leadership, and The Art of Active Listening. Heather is the Founder and CEO of Customer Fanatix. Join her as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders with winning organizational cultures. You’ll uncover how to improve: Employee engagement Perceptions of management Employee motivation Employee satisfaction Organizational leadership Caring leadership Sales outcomes Company profitability Customer experience Listening and understanding in your organization And more!
Copyright: Heather R. Younger, J.D
Episodes
326: The Power of Active Listening Combating Assumptions and Bias
3m · Published325: What Is Change Management?
5m · Published324: Which Comes First: Wisdom or Leadership?
49m · Published323: The Role of Active Listening When Undergoing Organizational Change
6m · Published322: How to Reignite Workplace Culture After Return to Work Orders
4m · Published321: The Impact of Mission-Driven Leadership: Insights from a Healthcare CEO
35m · Published320: The 9 Behaviors of Caring Leadership
8m · Published319: An Inspiring Personal Story About Achieving Your Dreams
5m · Published318: Is Culture Collision Costing You Customer Loyalty?
3m · PublishedIn this episode, we delve into the intricacies of "Culture Collision," a phenomenon where there's a significant disconnect between leadership and customers, resulting in declining sales, lost profits, and negative impacts on local communities.
From startups to established corporations, no organization is immune to this challenge, which demands urgent attention and action. In Caring Leadership®, we emphasize the importance of fostering empathy, understanding, and a customer-centric approach to address Culture Collision.
By prioritizing customer satisfaction and aligning business practices with customer expectations, companies can navigate through this challenge and emerge stronger on the other side. Let's work together to bridge the gap between leadership and customers, creating a harmonious relationship built on mutual respect and shared values.
317: Is Culture Clash Making Your Employees Unhappy?
3m · PublishedLeadership With Heart has 359 episodes in total of non- explicit content. Total playtime is 158:14:09. The language of the podcast is English. This podcast has been added on August 26th 2022. It might contain more episodes than the ones shown here. It was last updated on May 31st, 2024 20:42.