Experience Leadership - The Small Business Podcast

The Power of Personalisation: How to Actually Delight Your Customers  with Marc Haine

In a world plagued by impersonal customer service and generic interactions, businesses struggle to provide a truly resonant customer experience. The lack of personalization leaves customers feeling undervalued and unimportant, leading to dissatisfaction, disengagement, and ultimately, lost business. 

🛎 In this episode

Service Expert and host of Marc Haine Live will put a spotlight on effective strategies you can use to enhance customer experience by leveraging the power of personalization so that every interaction feels tailored, special, and memorable.

About Your Host, Marc Haine

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

Connect with Marc

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• [email protected]
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

 

 

Episode 149 - The Power of Personalisation:  with Marc Haine

In a world plagued by impersonal customer service and generic interactions, businesses struggle to provide a truly resonant customer experience. The lack of personalization leaves customers feeling undervalued and unimportant, leading to dissatisfaction, disengagement, and ultimately, lost business. 

🛎 In this episode

Service Expert and host of Marc Haine Live will put a spotlight on effective strategies you can use to enhance customer experience by leveraging the power of personalization so that every interaction feels tailored, special, and memorable.

About Your Host, Marc Haine

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

Connect with Marc

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• [email protected]
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

 

 

The Power of Employee Engagement: Revolutionizing Customer Experience with Scott Gilbey

A significant gap exists within organizations in how they perceive overall satisfaction. Customer experience (CX) metrics have dropped, employee experience (EX) metrics are inconsistent, and employee retention remains a persistent problem. And they are all tied together.

🛎  In this episode

Our host, Marc Haine sits down with renowned customer experience expert, Scott Gilbey, to delve into the pressing issue of the gap between the boardroom and the frontline when it comes to customer and employee experience.

----more---- About Your Host, Marc Haine

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

Connect with Marc

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• [email protected]
• http://MarcHaine.com
• IG:   https://www.instagram.com/marcjlhaine
• FB:   https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI:    https://www.linkedin.com/in/marchaine/
• YT:   https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

 

The Power of Employee Engagement: Revolutionizing Customer Experience with Scott Gilbey

A significant gap exists within organizations in how they perceive overall satisfaction. Customer experience (CX) metrics have dropped, employee experience (EX) metrics are inconsistent, and employee retention remains a persistent problem. And they are all tied together.

🛎  In this episode

Our host, Marc Haine sits down with renowned customer experience expert, Scott Gilbey, to delve into the pressing issue of the gap between the boardroom and the frontline when it comes to customer and employee experience.

----more---- About Your Host, Marc Haine

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

Connect with Marc

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• [email protected]
• http://MarcHaine.com
• IG:   https://www.instagram.com/marcjlhaine
• FB:   https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI:    https://www.linkedin.com/in/marchaine/
• YT:   https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

 

From Mistakes to Milestones: Embracing Humility in Leadership with Marc Haine

People don't quit their jobs, they quit their bosses" is the adage we've heard for years. The crux of the problem is that leaders drive their teams to perform or drive them away.

🛎 In this episode

Podcast host and employee experience expert, Marc Haine offers valuable insights, strategies, and practical tips for leaders to cultivate humility, create positive work cultures, and drive success in their small businesses.

About Your Host, Marc Haine

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

Connect with Marc

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• [email protected]
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

 

From Mistakes to Milestones: Embracing Humility in Leadership with Marc Haine

People don't quit their jobs, they quit their bosses" is the adage we've heard for years. The crux of the problem is that leaders drive their teams to perform or drive them away.

🛎 In this episode

Podcast host and employee experience expert, Marc Haine offers valuable insights, strategies, and practical tips for leaders to cultivate humility, create positive work cultures, and drive success in their small businesses.

About Your Host, Marc Haine

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

Connect with Marc

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• [email protected]
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

 

Is Financial Literacy the Key to Long-Term Employee Loyalty? with Steve Bridge

Get ready for an insightful episode of "Marc Haine Live" as your host, Marc Haine delves into a fascinating conversation with special guest Steve Bridge. In this thought-provoking episode, they explore the question on everyone's minds: How does financial literacy impact my company and my employees?

In an era where financial stress can hinder productivity and job satisfaction, Marc and Steve share strategies, personal anecdotes, and expert insights on how organizations can empower employees through financial education. By arming individuals with the knowledge and skills to navigate their financial lives effectively, companies can foster a culture of financial well-being that increases loyalty and commitment.

🛎  In this episode

Marc and Steve challenge conventional wisdom and share success stories of organizations implementing impactful financial literacy programs. Learn how to inspire your workforce, reduce financial stress, and cultivate a stronger bond between employees and your organization.

ABOUT STEVE

Steve Bridge is a seasoned financial professional with a deep passion for personal finance and financial literacy. For almost a decade, he has been helping clients make informed decisions about their money, providing personalized advice on investment strategies, budgeting, and wealth management. Steve's commitment to financial education extends beyond his clients, as he actively conducts workshops, delivers presentations, and shares his expertise through various media outlets.

With a warm and approachable demeanor, Steve Bridge is known for simplifying complex financial concepts and empowering individuals to take control of their financial futures. He combines his technical expertise with a genuine desire to help others, ensuring that his clients optimize their financial resources and achieve long-term stability. Through his unwavering dedication to improving financial literacy, Steve continues to make a lasting impact on the lives of individuals and families, guiding them toward their financial goals with confidence and expertise.

 

Connect with Steve

https://moneycoachescanada.ca/about/steve-bridge/

LI:    https://www.linkedin.com/in/moneycoachsteve/

TW: https://twitter.com/SteveMoneyCoach

FB:   https://www.facebook.com/stevebridgemoneycoach

----more----

About Your Host, Marc Haine

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

Connect with Marc

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• [email protected]
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

 

Is Financial Literacy the Key to Long-Term Employee Loyalty? with Steve Bridge

Get ready for an insightful episode of "Marc Haine Live" as your host, Marc Haine delves into a fascinating conversation with special guest Steve Bridge. In this thought-provoking episode, they explore the question on everyone's minds: How does financial literacy impact my company and my employees?

In an era where financial stress can hinder productivity and job satisfaction, Marc and Steve share strategies, personal anecdotes, and expert insights on how organizations can empower employees through financial education. By arming individuals with the knowledge and skills to navigate their financial lives effectively, companies can foster a culture of financial well-being that increases loyalty and commitment.

🛎  In this episode

Marc and Steve challenge conventional wisdom and share success stories of organizations implementing impactful financial literacy programs. Learn how to inspire your workforce, reduce financial stress, and cultivate a stronger bond between employees and your organization.

ABOUT STEVE

Steve Bridge is a seasoned financial professional with a deep passion for personal finance and financial literacy. For almost a decade, he has been helping clients make informed decisions about their money, providing personalized advice on investment strategies, budgeting, and wealth management. Steve's commitment to financial education extends beyond his clients, as he actively conducts workshops, delivers presentations, and shares his expertise through various media outlets.

With a warm and approachable demeanor, Steve Bridge is known for simplifying complex financial concepts and empowering individuals to take control of their financial futures. He combines his technical expertise with a genuine desire to help others, ensuring that his clients optimize their financial resources and achieve long-term stability. Through his unwavering dedication to improving financial literacy, Steve continues to make a lasting impact on the lives of individuals and families, guiding them toward their financial goals with confidence and expertise.

 

Connect with Steve

https://moneycoachescanada.ca/about/steve-bridge/

LI:    https://www.linkedin.com/in/moneycoachsteve/

TW: https://twitter.com/SteveMoneyCoach

FB:   https://www.facebook.com/stevebridgemoneycoach

----more----

About Your Host, Marc Haine

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

Connect with Marc

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• [email protected]
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

 

Get Fired Up and Ready to Shift with Linda Edgecombe

Absenteeism, engagement and retention issues.... symptoms of a much bigger issue. And the cost to the bottom line is massive.

🛎  In this episode

Resiliency Expert, Motivational coach and Proud Disruptor of the Status Quo, Linda Edgecombe will pull back the curtain on what these symptoms mean, and how you, as a leader can address them.

 

ABOUT LINDA

otivational Speakers in the World by hunger2succeed resources.

She has been inducted into the Speaker Hall of Fame. Linda is A mother of 2 and wife of one. Featured in the Wall Street Journal as an Expert in Shifting Peoples's Perspectives on their work and home life.

She is the author of several books, including: “Breaking Busy - Finding Peace in the Chaos”,   “Shift or get off the pot - simple truths about getting a life”  Quick shift - The busy person’s guide to getting their life back,” and has been invited to speak across the globe, inspiring people to simply “choose a slice of the planet”. She has been presented with the Humanitarian of the Year Award, twice in the last 4 years.

Linda's message is as welcome as a good belly laugh and as profound as an honest look in the mirror.

Connect with Linda

LI:    https://www.linkedin.com/in/linda-edgecombe/ IG:   @lindaedgecombe FB:   https://www.facebook.com/lindaedgecombemotivationalspeaker TW: @lindaedgecombe

----more----

About Your Host, Marc Haine

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

Connect with Marc

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• [email protected]
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

 

Get Fired Up and Ready to Shift with Linda Edgecombe

Absenteeism, engagement and retention issues.... symptoms of a much bigger issue. And the cost to the bottom line is massive.

🛎  In this episode

Resiliency Expert, Motivational coach and Proud Disruptor of the Status Quo, Linda Edgecombe will pull back the curtain on what these symptoms mean, and how you, as a leader can address them.

 

ABOUT LINDA

otivational Speakers in the World by hunger2succeed resources.

She has been inducted into the Speaker Hall of Fame. Linda is A mother of 2 and wife of one. Featured in the Wall Street Journal as an Expert in Shifting Peoples's Perspectives on their work and home life.

She is the author of several books, including: “Breaking Busy - Finding Peace in the Chaos”,   “Shift or get off the pot - simple truths about getting a life”  Quick shift - The busy person’s guide to getting their life back,” and has been invited to speak across the globe, inspiring people to simply “choose a slice of the planet”. She has been presented with the Humanitarian of the Year Award, twice in the last 4 years.

Linda's message is as welcome as a good belly laugh and as profound as an honest look in the mirror.

Connect with Linda

LI:    https://www.linkedin.com/in/linda-edgecombe/ IG:   @lindaedgecombe FB:   https://www.facebook.com/lindaedgecombemotivationalspeaker TW: @lindaedgecombe

----more----

About Your Host, Marc Haine

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

Connect with Marc

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• [email protected]
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.