Path to Good
by VIPdesk ConnectVIPdesk Connect is an innovative company out to transform the customer service industry. We are committed to ELEVATING the human experience – delivering positive customer experiences through team members we deeply care about. Join us on our journey as we set out to do good for our team members, clients and customers.
Copyright: VIPdesk Connect
Episodes
Navigating Global Expansion
19m · PublishedJoin Jen, Sally, and Maggie, along with special guest Liz, in an insightful conversation about navigating the intricate landscape of global expansion. This episode delves into considerations when expanding your business globally, emphasizing the preservation of your company culture throughout the process.
The hosts explore key aspects of global expansion, from the strategic recruitment of international talent to the significance of cultural awareness training. Learn how to create an inclusive environment that fosters a sense of belonging among your global team members.
Drawing from their personal experiences, the hosts share invaluable tips and highlight real-world examples, providing you with practical insights into the challenges and successes of expanding your company on a global scale.
To learn more about VIPdesk and our global BPO services visit our website vipdesk.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/path-to-good/messageOutsourcing Customer Service: US vs Off-Shore
14m · PublishedMaking the decision to outsource your customer service can greatly impact your brand. In this episode, Sally, Maggie, and Jen provide valuable insights on outsourcing, including a comparison between outsourcing in the US versus off-shore options.
--- Send in a voice message: https://podcasters.spotify.com/pod/show/path-to-good/messageWhat Defines Elevated Customer Service?
18m · PublishedDuring their conversation, Sally, Jen, and Maggie explore some critical components of an exceptional customer experience and the importance of providing one. They share some valuable insights, recommendations, personal encounters of elevated service, and simple yet effective ways that businesses can enhance the overall customer experience.
At VIPdesk, we design solutions as unique as the brands we serve contact us at vipdesk.com to learn more.
--- Send in a voice message: https://podcasters.spotify.com/pod/show/path-to-good/messageBecoming a Benefit Corporation for Good
40m · PublishedWe're thrilled to speak with Tom Hering, co-founder and managing partner of certifying agency Benefit Corporations for Good. He is the co-author of the book, Putting Soul Into Business: How the Benefit Corporation is Transforming American Business for Good and 25 Building Blocks to Create a Conscientious Organization. Tune in to hear about why it's so important that your business has a purpose people identify with and find out how your company can certify as a Benefit Corporation for Good.
To find more information on how to get certified please visit https://benefitcorporationsforgood.com
To find out more about VIPdesk and how we can help your organization transform your customer service visit vipdesk.com
--- Send in a voice message: https://anchor.fm/path-to-good/messageCelebrating Women's History Month
20m · PublishedSally, Jen, and Maggie discuss their experience running a Women-Owned Business. They share statistics and trends impacting women in the workplace including the impact of COVID, pay equity, and what you can do to attract top talent and make your workplace more friendly to working women. To learn more about VIPdesk Connect and how we can help you visit our website vipdesk.com
--- Send in a voice message: https://anchor.fm/path-to-good/message2022 Business Trends
25m · PublishedJen, Sally, and Maggie discuss trends they're seeing for 2022 from the perspectives of Human Resources, Recruiting, and CEO. Remote and hybrid work, employee mental health, and the continuing impacts of COVID will all be factors. They outline what you should look out for and consider as you prepare for a successful year.
--- Send in a voice message: https://anchor.fm/path-to-good/messageVIP Team goes to the SHRM Conference
16m · PublishedJen, Maggie, and TIffany from our People and Culture team attend the Society for Human Resources Management Conference. They discuss some of the great things they learned including a renewed focus on team member mental health, Diversity Equity and Inclusion, and the importance of having empathy at a time when many team members are experiencing burnout.
--- Send in a voice message: https://anchor.fm/path-to-good/messageDelighting your Customers
34m · PublishedSally and Jen speak with customer service expert John Goodman, Vice Chairman of Customer Care Measurement and Consulting. John has managed more than 1,000 customer service studies and has written multiple books on customer experience. They discuss the newly released Customer Delight study, a first-of-its-kind scientific, large-scale study on customer delight. The study, sponsored by VIPdesk, examines the value of creating delight, what causes customer delight, and how businesses that fail to do this are likely missing out on their most powerful marketing strategy.
--- Send in a voice message: https://anchor.fm/path-to-good/messageCelebrating the Team with our Annual Awards
14m · PublishedJen, Sally, and Maggie reflect on the annual awards ceremony, an event to honor the accomplishments of the team. After a difficult year for everyone, it's even more important to take a little time to recognize the team for all that they do. They offer tips and suggestions for how you can plan a virtual celebration that gets the team involved. Visit our website vipdesk.com for more information and to view our blog series on remote work.
--- Send in a voice message: https://anchor.fm/path-to-good/messageReimagining Recruiting for Remote Work
14m · PublishedNow that working from home is here for the long term Jen and Maggie provide some tips as well as things to consider while recruiting for remote positions. How do you showcase your culture? What are the technical considerations and how can you get creative and flexible with how your team works and where you hire?
--- Send in a voice message: https://anchor.fm/path-to-good/messagePath to Good has 36 episodes in total of non- explicit content. Total playtime is 11:59:04. The language of the podcast is English. This podcast has been added on October 26th 2022. It might contain more episodes than the ones shown here. It was last updated on April 22nd, 2024 08:41.