Path to Good
by VIPdesk ConnectVIPdesk Connect is an innovative company out to transform the customer service industry. We are committed to ELEVATING the human experience – delivering positive customer experiences through team members we deeply care about. Join us on our journey as we set out to do good for our team members, clients and customers.
Copyright: VIPdesk Connect
Episodes
Preparing Your Team for Remote Work
15m · PublishedIn this episode we discuss our new reality, most companies are transitioning to remote work and are unsure how to best do this. We have had a large remote workforce for years so in this episode Sally, Jen, and Maggie share some tips and best practices for getting your team set up for success at home. We are also posting a series of blogs on the topic of remote work on our website vipdesk.com
--- Send in a voice message: https://anchor.fm/path-to-good/messageWe're a B Corp!
18m · PublishedIt's the first episode of season 2 of the Path to Good podcast. Sally, Jen, and Maggie announce that VIPdesk has received its B Corp certification! They reflect on the process, what it means to them both personally and as a company and offer advice to any company out there interested in starting their own B Corp journey.
--- Send in a voice message: https://anchor.fm/path-to-good/messageGetting to know our CEO, Sally
20m · PublishedJen, Maggie, and Sally discuss Sally's journey. From her beginnings, reaching out to a concierge company she thought sounded interesting to how she made the decision to start VIPdesk Connect. They also discuss how this history really leads to the company culture they're building today and started them on this path.
--- Send in a voice message: https://anchor.fm/path-to-good/messageThe Importance of Friendship at Work
22m · PublishedSally, Jen and Maggie discuss the importance of friendship at work with our very first guest, Mo Fathelbab, author of The Friendship Advantage: 7 Keys to Building Relationships that Transform Corporate Culture and Drive Productivity. The team discusses the importance of building trust, the ways in which we foster strong relationships in a virtual environment and how we make time for some mischievous fun.
--- Send in a voice message: https://anchor.fm/path-to-good/messagePreparing for Customer Service Week
13m · PublishedToday Jen and Maggie discuss their favorite holiday, customer service week! No matter what your business does you probably have a team doing some sort of customer service, this is a great time to show them how much they are appreciated. Jen and Maggie share some ideas for fun ways to celebrate and some unique things they have done over the years.
--- Send in a voice message: https://anchor.fm/path-to-good/messageVIPdesk goes to the SHRM Conference
19m · PublishedJen recently attended the Society for Human Resources conference, the theme was Building Better Workplaces which fit right in with the Path to Good concept. Jen and Maggie discuss the inspirational keynote speakers including Blake Mycoskie, founder of TOMS shoes. They also discuss the trends they are seeing in the industry including an increased focus on wellness and creative benefits beyond the normal health, vision and dental insurance. Finally they decide that they should be speakers at the conference next year to discuss their focus on building an even more amazing workplace for our team.
--- Send in a voice message: https://anchor.fm/path-to-good/messageRecruiting 101: How to find the best team members
22m · PublishedJen and Sally talk to Maggie, the recruiting queen, about factors that are most important for recruiting in this tight labor market. They discuss four critical elements
1. Creating a strong profile - what skills do you need to hire for vs what can be trained
2. Offering fair compensation - this has been one of the most important factors in reducing attrition
3. Having flexibility - the ability to work from home shows trust in the team
4. Culture - there are many other companies that do what you do, highlight what makes you unique
The also discuss the results of their recent Ofactor Trust Survey and how important trust is to any organization.
--- Send in a voice message: https://anchor.fm/path-to-good/messageGearing up for Growth
20m · PublishedSally, Maggie and Jen discuss the growth of the company. How they balance recruiting new team members with developing and promoting current team members. They talk about the benefits continuously providing team members with training and development opportunities and how they are trying to get ahead of the growth by hiring now for positions they will need in the future.
--- Send in a voice message: https://anchor.fm/path-to-good/messageVIPdesk Connect goes to WorkHuman
22m · PublishedThe VIPdesk team travels to Nashville to attend the Workhuman conference. A conference all about bringing more humanity to the workplace. Jen, Sally and Maggie reflect on the things that most stood out to them including the importance of having friends at work, bringing your whole self to work and most importantly, the fact that they didn't go to the conference just to see George Clooney.
--- Send in a voice message: https://anchor.fm/path-to-good/messageDealing with Stress
17m · PublishedJen, Maggie and Sally discuss the inevitable stress that comes with any business and how they deal with it (lots of laughing helps). They discuss client expectations for elevated customer service and how they spring into action when the best plans for recruiting and training occasionally go awry.
--- Send in a voice message: https://anchor.fm/path-to-good/messagePath to Good has 36 episodes in total of non- explicit content. Total playtime is 11:59:04. The language of the podcast is English. This podcast has been added on October 26th 2022. It might contain more episodes than the ones shown here. It was last updated on May 20th, 2024 09:11.