InformData

Nick Fishman introduces Greg Jones, InformData's new Chief Product Officer. With a passion for data and solving problems, Greg has years of experience in the industry and a knack for enabling businesses to scale. We are excited to have him on our team, and we are confident that Greg is the right person to take our products to the next level and help our customers solve their most challenging data problems. Listen in to learn about his experience, why he chose InformData, and the problems he is looking forward to solving. 

Verifications are often headache inducing for CRAs because they're time consuming, complicated and difficult to scale... but they have to be done. One of the things that can make the process easier is advanced call center technology. 

InformData has spent years developing state-of-the-art technology that truly helps maximize efficiency for verifications. In this episode, Jamie Cover, our Director of Verifications, joins me to to share how it works, what it's capable of, and what really sets us apart.  Are you worried that outsourcing means you have to give up control? We've got you covered.

Historically in Cook County, Illinois, there just haven't been enough public access terminals for researchers to process criminal background checks in a timely manner. This has led to abnormally high turnaround times and higher costs (compared to other data) for CRAs and background screening companies that perform background checks in Cook.

Irini Lipi, Operations Manager of our North Central Market, joins me to follow up on a podcast InformData published back in May, "Less Reason to Panic When Conducting Criminal Background Checks in Cook County, Illinois".  In the previous podcast, it was announced that InformData worked with the local Cook County government to nearly double the number of terminals as part of its commitment to make people-data equitably accessible to all. At the time of the podcast in May, there were just 37 terminals available. 

In this episode, we discuss updates on the number of terminals that are now available in Cook IL, as well as an internal update on InformData's progress, including incredible turnaround time improvements.

Diploma mills have been around for years and continue to thrive today. While some people see a fake diploma as a way to have fun and fool friends and family, others actually use them to falsify their resume and try to get jobs that require certain qualifications. This is why taking the time and care to properly vet applicants through education verification (done the right way) is so important.

Nick Fishman joins this episode to discuss the impact diploma mills have on our industry and how employers can avoid being duped.

Industry experts Nick Fishman and Bill Wilder get together and take a walk down memory lane. The story they tell is an eye-opening example that illustrates that CRAs may not know how much performing verifications inhouse is really costing them and why. Do you know how much verifications are costing you? Nick didn't!

California... the word sends shivers down my spine. It's no secret several counties in California are a pain point in the background screening industry for various reasons. We want to do something about it. Join Matt Hodges, our Director of Continuous Improvement, and Wade Hudson, our Director of Operations, to hear about their recent 'Court Tours' adventure they went on that included several courts in California as well as Washoe, Nevada. You can hear all about what they did, what they observed, and what InformData plans to do about it.

80% of the population in Arizona resides in 3 counties - Maricopa, Pima and Pinal. This causes strain on the local courts and clerks. That, along with limited vendor capacity, is what has historically caused delays for public records research and the background screening industry. In this episode, we meet with Becky Ledford, Operations Manager of our Western Market, and Emily Foster, one of our Strategic Account Executives, to talk about our expanded capacity in these 3 counties... and wait until you hear about the significantly decreased turnaround times.

There is an old saying that you can't have quality, speed, and cost effectiveness all at the same time and you have to choose two. At InformData, we don't believe that. Improving processes with Lean Methodology can improve all three of those metrics, all of which are important to CRAs in the background screening industry.

Our Continuous Improvement department utilizes Lean Methodology principles to minimize waste and maximize customer value. Check out our latest podcast with Matt Hodges, our Director of Continuous Improvement, to learn more about the department's functions, goals and initiatives, and the role they play in improving our client's experience.

In the background screening industry, accuracy is arguably the most important key performance indicator (KPI). At InformData, quality is not an afterthought, it is a culture that is embedded in every team and individual. Sydney Landes sat down with InformData's Director of Quality, Renae Cramphin, to discuss the Quality Department's mission, how we measure quality, and how we've been performing since the merger took place (spoiler alert...amazing!). Listen in to learn more about why InformData is a partner you can trust. 

We all struggle to maximize our development opportunities after exhibiting at the SHRM conference and to optimize our return on investment (ROI). Check out InformData's latest podcast with veteran SHRM exhibitor Nick Fishman to learn how background screening companies can make the most out of their experience following the conference. How can you stand out from the other 70 CRAs that exhibited their employment background screening services?