TCN Talks

Join the celebration as we mark a monumental year at TCN Talks, hitting an impressive 5,000 listeners milestone! This episode is a heartfelt thank you, packed with gratitude for your steadfast support, and a retrospective of the most powerful moments and conversations that have shaped the past year. Sheila Burke's expertise sheds light on staffing challenges within hospice care, while Peter Benjamin offers a glimpse into the future of our industry. Katie Lanz's innovative consulting work, including projects with household names like Dollar General, comes into the spotlight, as does Quint Studer's vital discussion on leadership and mental health. We're also discussing the crucial importance of personal growth and research, and Carla Davis shares her insights on hospice care's evolving landscape from her vantage point with the nation's leading provider.

As we wrap up another enriching chapter and look ahead, we're focusing on the transformational power of selecting just one word to guide the upcoming year. We're embracing the wisdom found in Stephen Covey's "Seven Habits of Highly Effective People," and discussing how to script our lives with intention. Whether you're a CEO or cherishing your role in the family, this episode explores how a singular word can distill your mission and sharpen your focus. And as the holidays draw near, I'm thrilled to give you a sneak peek of the trailblazing guests we have in store for upcoming episodes of TCN Talks and Anatomy of Leadership. Remember Dolly Parton's advice as we enter the new year: to know who you are and live it purposefully. Until next time, keep seeking inspiration in every conversation.

Chris Comeaux, MLAS, CPA
President / CEO of Teleios Collaborative Network and Teleios Consulting Group

Teleios Collaborative Network / https://www.teleioscn.org/tcntalkspodcast

Get ready to redefine your understanding of healthcare as we engage in a stimulating discussion with Bob Tavares, the Chief Commercial Officer at HealthPivots. With over 25 years of experience and a firm focus on serious illness care, Tavares enlightens us about the transformative powers of technology, particularly within the realm of hospice care. As we dissect the crucial role of data in service improvement and the importance of fostering data literacy among HealthPivots clients, you'll gain a deep appreciation for the intersection of healthcare, technology, and data.

Our discourse further plunges into the indispensable role of process design in hospice and home care. Unravel the essence of a holistic patient care approach through a model centered around service, quality, cost, and employee experience. As we uncover the link between sales reps' compensation and patient outcomes, we emphasize the dire need for effective systems within organizations. The reality is, superior patient care hinges on well-designed and consistent processes that are continually optimized.

As we traverse the changing landscape of healthcare, we dive into the world of Medicare ACOs and their pivotal role in value-based care. We debunk misconceptions, clarify the rise of Medicare Advantage, and underline the vital role of hospice and palliative care within ACOs. Our conversation extends to the importance of metrics like HCC scores and county rates, crucial tools for understanding ACOs. As we wrap up, we muse about the trials and triumphs in innovation, reinforcing the resilience and determination required for success. Tune in as we decode the future of healthcare with Bob Tavares.

Teleios Collaborative Network / https://www.teleioscn.org/tcntalkspodcast

Do you ever sense déjà vu when reading hospice news? Is the content so monotonous that it feels like you are on a never-ending treadmill? That's what Mark Cohen and I, Chris Comeaux, explore this month on TCNtalks, specifically focusing on Hospice Month and the need to transform dull writing into impactful narratives. We delve into the importance of seasoned writers and the power of mentorship in creating engaging articles.

As the conversation unfolds, we focus on the significant healthcare stories that made headlines - everything from long-term care to labor and employment. We offer our in-depth analysis on hot topics like mandatory staffing in nursing homes, recent mergers, and the rise of death doulas. But that’s not all; we also touch upon the less-than-favorable publicity hospitals are receiving and shed light on labor and employment news.

Before we sign off, we take a moment to reflect on our journey, expressing gratitude for this platform that allows us to shed light on crucial matters. I want to thank Mark for his invaluable insights that enrich our discussions. This episode is a goldmine of insights for leaders or staff in the hospice and palliative care field, or anyone interested in the healthcare landscape. We hope to spark thoughts, ignite conversations, and inspire you with our dialogues. As John Maxwell said, "Leadership is not about titles, positions or flowcharts. It's about one life influencing another," and we strive to do just that.

Teleios Collaborative Network / https://www.teleioscn.org/tcntalkspodcast

The healthcare landscape is evolving, and at the center of this transformation is a renewed focus on that which should be most important: the patient and family we serve. This podcast episode's primary theme features Carole Fisher, President of the National Partnership for Healthcare and Hospice Innovation (NPHI), and Bill Keane, Vice President and Director of Strategy at Emergence.

The conversation delves into the current state of healthcare, particularly end-of-life care, and the need for a paradigm shift in how we view and manage it. One of the significant points highlighted in this riveting discussion is the importance of putting people before profits. This notion should be at the heart of any healthcare discussion, but with today’s challenges and pressures, non-profits are spearheading the call to return to the most important one.

Recently, NPHI partnered with Emergence to publish a report titled “People Over Profits.” The report highlighted many significant findings that have the potential to guide serious illness providers through the challenges of the future. Here’s a great quote from the Executive Summary of the report that we unpack and discuss, “Community-based mission-driven organizations can offer a new narrative of what healthcare can and should be.” The report included a section on the identified top concerns about aging, which are critical if serious illness providers want to understand the evolving landscape, desires, and needs of those we serve. In the last portion of the episode, Carole and Bill directly speak to hospice and palliative care leaders and their advice to them, given the findings of this groundbreaking work.

Join us. This podcast episode is not only insightful but also thought-provoking. It offers a fresh perspective on the future of healthcare and the potential of hospice and palliative care organizations to lead the way into the future.

Guest
Carol Fisher
President, National Partnership for Healthcare and Hospice Innovation Senior Advisor, Healthsperien Executive Coach, Speaker and Podcaster

Bill Keane
VP and Director of Strategy at Emergence

Host
Chris Comeaux
President / CEO of TCN
https://www.teleioscn.org/tcntalkspodcast

Teleios Collaborative Network / https://www.teleioscn.org/tcntalkspodcast

In this podcast, Chris continues the monthly program that will be airing throughout 2023. Mark Cohen is the Editor & Publisher of Hospice News Today, an essential news and issues management briefing published 365 days a year for hospice leaders.

Cohen is also the Principal of his strategic communications firm, Cohen-Fyfe Communications. Mark spends hours each day reviewing and abstracting articles that make up his daily news brief, Hospice News Today. In this monthly podcast, Chris and Mark highlight the top 10 news stories of the prior month.

This monthly episode is an excellent resource for busy hospice and palliative care leaders, staff, and the Board. Mark’s perspective is unique, given his purview of the volume of articles as he scours 100’s of news sources to produce Hospice News Today.

Chris’s perspective is what hospice and palliative care leaders need to know to help lead their organizations and teams today, but also what they need to know in order to prepare for tomorrow as well.

Both perspectives make for an enlightening show, so enjoy this podcast as Mark and Chris highlight their picks for the top 10-ish news articles for the past month (along with their honorable mentions that didn’t quite make the cut).

This is a great listen. Join us; this is timely, relevant, and packed with need-to-know information.

Host: Chris Comeaux, President & CEO of TCN
Guest: Mark Cohen, Editor & Publisher of Hospice News Today, and
Principal, Cohen-Fyfe Communications

Teleios Collaborative Network / https://www.teleioscn.org/tcntalkspodcast

In the realm of healthcare, the need for specialized care for Alzheimer's and Dementia patients has never been more pressing. As the world continues to grapple with the complexities of these conditions, innovations and shifts in care models are needed. In this podcast episode imagine a future where Alzheimer's and Dementia care is not just an afterthought but a priority. This episode will take you on an insightful journey into the world of Dementia care, spotlighting the groundbreaking work of MemoryCare, a nonprofit organization based in Asheville, North Carolina dedicated to empowering patients and caregivers. Our guests, Dr. Stelley Gutman, a seasoned geriatric specialist, and Elizabeth Lackey MSW, Lead Care Manager, guide us through the labyrinth of Alzheimer’s and Dementia care, from diagnosis to innovative care models.

Are you aware of the toll caregiving can take on one's health? We explore this with Dr. Gutman and Ms. Lackey, delving into the significant health impact of caregiving and the potential solutions offered by their program. They also shed light on their view on the collaborative role of hospice and palliative care for afflicted families and the patient. We also touch on the utilization of hospice facilities and their potential for respite care. In the final segment of our conversation, we discuss CMMI’s proposed GUIDE model. Reflecting on the importance of collaboration in healthcare.

Tune in to this enlightening episode and emerge with a richer understanding of Dementia care, the promising strides being made in the field, and most importantly for our listeners the potential collaboration opportunities. You won't want to miss this. Join us.


Guest:
Dr. Stelley Gutman, Staff Physician at MemoryCare

Elizabeth Lackey, Lead Care Manager, MemoryCare and The SECU Center for MemoryCare

Host:
Chris Comeaux, President / CEO of TCN

Teleios Collaborative Network / https://www.teleioscn.org/tcntalkspodcast

Imagine having an intimate chat with Dr. Joan Teno, a leading adjunct professor at Brown University, and one of the long-standing researchers in the hospice and palliative care space. In this podcast we shed light based on research and data regarding quality and satisfaction in hospice. It's not every day you get the chance to dig into such a vital topic with someone of her caliber. In our candid conversation, Dr Teno shares her extensive career experiences, incredible research findings, and highlighting her unwavering commitment to mentoring the next generation of hospice healthcare professionals and researchers. We venture into the heart of hospice care, examining the significance of prioritizing quality over profits and the essential role multidisciplinary teams play in delivering exceptional care.

As we navigate further into this enlightening discussion, we examine the intricate details of quality care in hospice settings. Drawing insights from Dr. Teno's student's senior thesis, we uncover how even minute variations can profoundly impact the quality of hospice care. We delve into the value of the CAHPS survey, shedding light on the pivotal role of the family in the care experience. We then shift our focus to Medicare Advantage plans and their relationship with hospice care. We discuss the Quality Bonus Plan for Medicare Advantage plans, underscoring the need for transparency and precision in data. This compelling conversation concludes with Dr. Teno's profound reflection on the significance of acknowledging patients' perspectives on their needs. Y ou don't want to miss this insightful journey through the world of hospice care.

This is a great listen for staff, leaders, and even Board’s of hospice and palliative care organizations. Join us; this is timely and relevant.

The importance of patient’s own views on what they need. - Dame Cicely Saunders

In this era of evolving value-based medicine, where value is determined by costs and quality. We need to stay true to the words of Dame Saunders and don’t forget the quality side of the equation. – Dr. Joan Teno


Guest: Dr. Joan Teno
Adjunct Professor of Health Services Policies
and Practices at Brown University

Host: Chris Comeaux, President / CEO of TCN

https://www.teleioscn.org/tcntalkspodcast/measure-what-matters-and-what-really-matters-is-the-close-of-life

Teleios Collaborative Network / https://www.teleioscn.org/tcntalkspodcast

Ever wondered about the implications of 'no comment' during a media frenzy? Our enlightening podcast with Mark Cohen, Editor & Publisher of Hospice News Today, and Principal, Cohen-Fyfe Communications, is set to shed some light on this. We dissect the fallout of negative press and how the refusal to engage can paint an unintentional picture of guilt. Moreover, we provide a comprehensive review of the September's top news stories in the hospice and palliative care space, including the CMS requirements on staffing minimums in long-term care, public opinion on nursing homes, and the dire need for more staff to carry out state-level inspections.

Are you up-to-speed with the latest hot topics in healthcare? We've got you covered! This episode takes a deep dive into some riveting discussions around healthcare trends, such as the potential of hospital-at-home programs and the role of Medicare Advantage in homecare services. We call out the complex web of regulatory issues impacting hospice and home health care. Furthermore, we examine the most expensive states to die in and the dominance of Epic in the hospital EHR market.

Lastly, how well do you understand your market and competition? Together with Mark, we explore the importance of market potential and competition. We stress the significance of competitive intelligence and staying ahead of the game, drawing wisdom from Mary Ellen's insightful quote. Tune in and gain insights that are need-to-know for you as a healthcare leader.

Special Guest:
Mark Cohen,
Editor & Publisher of Hospice News Today, and Principal, Cohen-Fyfe Communications

TCNtalks Host:
Chris Comeaux,
President / CEO of Teleios Collaborative Network
www.teleioscn.org

Teleios Collaborative Network / https://www.teleioscn.org/tcntalkspodcast

A heartfelt reunion with Julie Kennedy Oehlert, a DMP RN and Chief Experience and Brand Officer at ECU Health, sparks an illuminating discussion on love and leadership in healthcare. Having once shared the corridors of Studer Group, our professional paths converge again as we delve into Julie's profound impact on the healthcare sector. Her keynote speech at MPHI's Las Vegas summit, “What’s Love Got to Do With It,” forms the fulcrum of our conversation, underscoring the significance of producing impacting experiences amidst challenging times.

Our conversation meanders through the complex labyrinths of healthcare, highlighting the influential role of relationships. We challenge the dominance of data and measurements, advocating for a balanced approach that also considers relationships and power dynamics. Julie's insightful commentary revisits the cultural transformation theory, reminding us to be mindful of the relationships we nurture as they shape our culture.

As we traverse the terrain of leadership strategies, Julie exposes the pitfalls of traditional power structures in healthcare organizations. She advocates for empathetic leadership styles and the necessity of comprehending the intricate power dynamics within organizations. We also explore the concept of organizational listening as a tool to achieve this understanding. The culmination of our discussion emphasizes the importance of self-love and nurturing patient-provider connections in complex healthcare organizations, leaving you with two motivating quotes to fuel your optimism for the future of healthcare.

Teleios Collaborative Network / https://www.teleioscn.org/tcntalkspodcast

Ever wondered how important effective communication is within hospice and palliative care? In this fascinating discussion with our esteemed guest, Mark Cohen, we unravel this mystery, highlighting the indispensability of proficient writing resources in hospice organizations. Mark offers insightful suggestions on acquiring these resources, even in resource-constrained times, and we explore the pyramid style of journalism, identifying poorly written press releases, and the need to champion excellent writing.

We embark on a journey into the art of summarization, understanding how the 'need to know' concept can boost efficiency within your organization. As we scrutinize the 73 flagged articles this month and my top 10 themes, we underscore the significance of staying abreast of the news. Next, we focus on elder care and staffing in hospice, illuminating former President Jimmy Carter's remarkable six-month tenure on hospice care. We decode the latest Medicare regulations, hospice program integrity recommendations, and analyze how the current market is impacting skilled nursing facilities, hospitals, and nursing homes.

Mark graciously shares his wisdom on how to stay current with hospice news and get access to the articles we discuss. We reflect once more on the transformative impact of former President Jimmy Carter's hospice care milestone on changing perceptions within the field. Drawing our enlightening conversation to a close, we underscore the power of focusing on the good to enhance growth. Get ready for a compelling discussion that could change how you see hospice and palliative care!

Guest: Mark Cohen, Editor & Publisher of Hospice News Today, and
Principal, Cohen-Fyfe Communications

Host: Chris Comeaux, President / CEO of TCN

https://www.teleioscn.org/tcntalkspodcast/top-news-stories-of-the-month-of-august-2023

Teleios Collaborative Network / https://www.teleioscn.org/tcntalkspodcast