Startup for Startup - Global ⚡ by monday.com

The hiring manager has a lot of responsibility: they define their precise hiring requirements, take part in interviews, and most likely - create a home assignment for candidates. After this whole process, they provide a retro look to improve the hiring process.

Absurdly, most hiring managers lack this expertise. We answer a few questions around how hiring managers can become stronger at one of the most crucial aspects of their role: hiring the right person. Our guests today identify the best questions to ask in interviews and likens defining the company’s needs in the early stages to buying furniture.

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Ask five Heads of CS the following questions and you may end up with five different answers: how do you define KPIs for CS teams? How can we make sure the KPIs cover all of our goals?

In CS, a well-defined KPI can boost revenues, while inaccurate metrics can shift the focus from what’s important. 

This week Darya Wertheim spoke with Head of High Touch Customer Success, Tom Ronen, and Head of Client Services, Nir Fogel, about why setting KPIs for Customer Success teams is often a road stricken with potholes. They discuss three main dilemmas related to the topic – Is it better to define individual or team KPIs? Should you connect the KPIs to compensations? And what encourages more growth – Leading or Lagging KPIs?  

*A short clarification – we know that the term CS can relate to different teams in different companies. At monday.com, CS refers to the teams who help the client implement and scale with the product, not technical support teams. 

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On March 24th, 10:00 AM EST, we'll have an online event focusing on feedback. We'll discuss some of our top principles regarding giving constructive feedback. Register now and join us on zoom!

https://www.startupforstartup.com/ww/feedback-event/

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Quick, describe your company culture in six words. Got it? We’ll go next: ownership, inclusion, product-centric, customer-centric, impactful, and speed. When starting the company, monday.com’s founders, Eran Zinman and Roy Mann, chose these attributes to guide their company culture. Well, it definitely sounds good - but does that still stand today?

Creating company culture is one hell of a challenge, and in this SFS Talks episode, we broke it all down. We’ll cover some of the ways values change as a company grows and evolves, whether a company should try to preserve its culture or embrace the changes that occur along the way, and the price it pays for choosing one approach over another.

In this week’s episode, our founders team up with Head of “Startup for Startup”, Lior Krengel, to divulge the six cultural attributes that lie at the core of monday.com’s culture. They share their insights into how to form a company culture, the impact culture has on the hiring process, and why we don’t believe in hanging ‘culture posters’ on the wall.

On March 24th, 10:00 AM EST, we'll have an online event focusing on feedback. We'll discuss some of our top principles regarding giving constructive feedback. Register now and join us on zoom!

https://www.startupforstartup.com/ww/feedback-event/

See omnystudio.com/listener for privacy information.

What does ‘making an impact’ really mean? In this episode, we explore how to make a meaningful impact, analysis paralysis, and why making mistakes can be a good thing. Tune in for one of our most exploratory episodes yet!

"Impact" is a startup buzzword, but it’s harder to know what that looks like in practice. We define impact as using our technology, talent, and teamwork to improve a situation or solve an issue. This is all important, worthy stuff, but how do we actually apply this principle in our day-to-day work?

In this episode, we spoke with monday.com’s Co-Founder and Co-CEO, a CX team lead, and CX advocate, to understand what it means to be impact-driven and what it looks like when we’re not.

Lior and Eran's talk: https://www.startupforstartup.com/ww/impact-driven-leadership/

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On March 24th, 10:00 AM EST, we'll have an online event focusing on feedback. We'll discuss some of our top principles regarding giving constructive feedback. Register now and join us on zoom!

https://www.startupforstartup.com/ww/feedback-event/

See omnystudio.com/listener for privacy information.

What are the challenges in keeping things in-house? How to decide which project should be outsourced, and which shouldn’t be? And how can we choose a vendor wisely?

At monday, we kept everything in-house since the very early days of the company. Developers, designers, customer experience representatives, marketing associates and managers, video creators - everything. This policy proved itself, but as the company grew, maintaining it became more complex.

In this episode we talk with people who share different angles about this dilemma - from a CEO that solely believes in keeping things in-house, to the founder of an outsourcing company.

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On March 24th, 10:00 AM EST, we'll have an online event focusing on feedback. We'll discuss some of our top principles regarding giving constructive feedback. Register now and join us on zoom!

https://www.startupforstartup.com/ww/feedback-event/

If you want to get updates on related articles, events and more insightful surprises - subscribe to our newsletter. We never spam! https://www.startupforstartup.com/ww/newsletter_ww/

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IC - Individual Contributor - is a development path companies can offer for those of us who want to move forward, but managing is just not our thing. Many companies promote great employees, only to find out that they don't get the most out of them as managers. It happened to us at monday as well. In this episode, we dived into this issue with the help of two ICs, an HR VP and an organizational psychologist.

What does this IC path include? How can you create one in your company? Why would a company even want to invest resources in creating this kind of path? And what does it all have to do with a Canadian teacher born in 1919?

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On March 24th, 10:00 AM EST, we'll have an online event focusing on feedback. We'll discuss some of our top principles regarding giving constructive feedback. Register now and join us on zoom!

https://www.startupforstartup.com/ww/feedback-event/

If you want to get updates on related articles, events, and more insightful surprises - subscribe to our newsletter. We never spam! https://www.startupforstartup.com/ww/newsletter_ww/

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Working on a product with a team can easily be frustrating. The product manager has his own vision, but the designer rather go in a different direction - and it ends up getting to the developer who just doesn't understand why they think this UI fits the code. This separation between each profession along the process creates misunderstandings, frustration, and often limits every single person to his own field without understanding the whole picture. Luckily, there's a model that helps deal with these issues - but obviously it has downsides as well.

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When thinking about salespeople's salary - we know that it comes with commissions aside. For years we’ve known that this is the way to get the most out of your salespeople. Lately, this assumption has been undermined. The rise of behavioral economics’ studies, alongside companies that reconsidered their incentives, led to different approaches that can change dramatically not only the way we think about compensation in the sales world, but also about incentives in general.

The full TED talk: https://www.ted.com/talks/dan_pink_the_puzzle_of_motivation?language=en

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A new podcast is coming soon.

It doesn't matter if you're a founder, a salesperson, an experienced marketing manager, or a junior developer - this podcast is for you. It's all about sharing our insights from different fields - fields that every startup deals with.

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Product and Sales are two departments that are traditionally at odds. While sales reps request certain features in the product to close a deal, the product managers work according to a pre-defined roadmap. Even though both of the departments aim for the company’s success, they usually see different ways to get there. This miscommunication can eventually cost the company a lot.

So how do you align the sales and product departments? How do you build processes that improve workflows between departments? And why having a shared KPI isn’t enough for both parties’ success?

This week we are talking to Leah Bauman, Product Alignment Manager, and Nir Goldstein, VP of EMEA & APAC Sales at monday.com, who will share the process of creating and defining the new role of Product Alignment, the challenges in creating a bridge between potential customers needs and the product roadmap, and how having a dedicated owner for a process already generated more than 2$ million dollars in the past year, and made many customers happier.

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