XPod - Experience Transformation Podcast

There are 20 Million CX Professionals and 3.8 Million CX Consultants as per LinkedIn search. There is a growing demand for CX professionals in the international market. In this podcast we will explore how to become an International Customer Experience Consultant.   To learn more about CX Mastery Program visit: www.koyopo.com/courses Connect on LinkedIn at: www.LinkedIn.com/in/ChawlaRajat Email at: [email protected] Thanks 🙏

In this Podcast Raju Kotagal a Senior customer support leader shares his exciting journey of becoming an Internationally Certified CX Professional.  

Also hear from Raju - how and why to become an Internationally Certified Customer Experience Professional.  

To learn more about the CX Master Class visit:  www.koyopo.com/courses  

To enquire about CX Mastery Programs write to:  [email protected]   

Thanks for listening.

Surbhi has been accredited as an Internationally Certified Customer Experience Professional (CCXP).

In this Hall of Fame - listen to Surbhi's journey from practicing customer experience to mastering it.

To learn more about the CX Master Class visit:  

www.koyopo.com/courses 

To enquire about CX Mastery Programs write to:  

[email protected]   

Thanks for listening.

Here are: 6 Strategies to build Virtual Customer Engagement Skills:

• Know your customers
• Know there are humans on the other side
• How much you care is way more important than how much you know
• Your knowledge should be used to demonstrate you care foremost 
• Build skills to convey your knowledge with simple emotional stories
• Work on improving your own emotional Intelligence. Read - Working With Emotional Intelligence with Daniel Goleman

We are in very unique times…but there are people who still making a difference growing, getting healthier, serving, helping and loving

5 Steps to stop worrying and start living are:

• Come out of your comfort zone = killing zone
• Contribute that’s bigger than all the talent in the world
• If you have a job - go extra mile, If you don’t have a job - still go extra mile
• Come from the place of contribution and empathy (every research is talking about that)
• Invest in your own growth - physical, mental, emotional, spiritual (Get some sunlight - energise)

One of the biggest reasons people are not able to get their breakthrough in the new career is LACK OF CLARITY.

These are the few proven strategies to get past that block.

Powerful lessons learnt from the 1 - 1 with people looking to transition into their dream career.

These are some of the top lessons: 

• Not clear about what they would want to go all out with
• Lack of conviction in their own offering, idea or proposition
• Trying to travel in more than 1 boat without clear view of direction
• Not studying their ideal company / persona / client whom they can serve, transform, improve
• Not taking consistent action with focus in certain direction

What if you work hard to get into your dream career and it turns out be a nightmare: 51% of full-time employees aren’t engaged at work, meaning they feel no connection to their jobs. One out of two people would rather be spending eight hours a day doing something else 85% of them would leave it for something better. 6 Ways to know you have found your dream career: Will experience fulfilment Will get to leverage your unique talents Will be rewarded and recognised for your contribution You will get to work with your end customers Will be part of high performance team Will have great learning opportunity “Real passion is infectious. It attracts customers. It attracts employees. It attracts believers and investors” - Ryan Holmes - CEO of Hootsuite.

Your unique Mission is a powerful blend of:

- What you believe in 

- What you deeply value

- What you experienced

- What can be your unique contribution

5 Strategies to transition into your dream career...