What's Next In

In times like these, it's vital for businesses to be close to customers -- not so much in the physical sense but in touch with what they need, how they feel, and perhaps most important, how they can deliver goods and services.

Because of this, we see no better time for us to chat with Mastercard’s Chief Experience Officer Donald Chesnut who appeared on the latest episode of our podcast "What's Next In."

Chesnut chats about the strides and efforts Mastercard has made in enhancing customer experience, how his background in dramatic literature helps his job and an even an examination of the quote, "The experience of the product is bigger than the product itself..." 

He  also tackled the subject of small businesses and the hardships they're currently facing in this global pandemic.

The employees of any large company are bound to have differences in  age, gender, ethnicity, family status, background as well as the hundreds of other details that make us unique.

For the company to succeed, employees across the board must work together as a team and toward a common goal. But how?

To answer that question, we're joined by Mastercard’s Chief Inclusion Officer Randall Tucker. The conversation, hosted by Arthur Baker, explores the different ways that we can create the right environment for people to exceed expectations and excel while having the opportunity to reach their greatest potential together.

Don't miss out on this must-listen – especially to hear what profession Randall would have pursued in another life.

Of late, data has become a topic that's often front and center in many a news cycle. In this hyperconnected world, it's no secret that we've all become perpetual streams of data with every view, download, purchase, tap, click and swipe. The result of all these data points? The perfect virtual picture of both our professional and personal lives. 

Because of this, we see no better time for us to chat with Mastercard's Chief Data Officer JoAnn Stonier. The conversation explores the essential role data plays in our business and our responsibility and commitment as a company to use that data in ways that are legal, ethical and in the best interest of our customers. 

​In her conversation with host Arthur Baker, JoAnn also explains how she approaches her role as well as lend some tips to how we can best secure data in our personal lives. It's a fascinating discussion and a must-listen for just about everyone on the planet with a smartphone, smart tv, connected car or smart speaker. 

What's one constant in life? Simple. It's Change. In these ever-evolving digital times, change comes fast and furious. In fact, when it's so transformative that it alters the way we conduct our day-to-day life, change quickly morphs into disruption. 

And yup, disruption is the key to progress. Without disruption, there'd be no iPhone, no Google or Facebook, no Amazon, no Tesla and yes, no Mastercard. 

Because of this, we see no better time for us to chat with Chief Product Officer Michael Miebach on the latest episode of "What’s Next In." From the concept of fintech disruption to the risk and opportunity often associated with it, host Arthur Baker and co-host Emily Stepper discuss the evolving landscape that allows our company to be at the forefront to serve an increasingly-digital consumer. It's a must-listen... 

Life as we know it has changed. A lot. Thanks to achievements in innovation and technology, we live in a world that is digital by design. Those ones and zeroes help us reshape how we work, learn, consume media and shop. Digital life even dictates how we interact with each other.

Because of this, we see no better time for us to chat with Jorn Lambert, executive vice president, Digital Solutions on the latest episode of ‘What’s Next In.’ So what's he chatting about with host Arthur Baker and co-host Parks Daniel? They dive into some of the products, partnerships and possibilities that allow Mastercard  to serve an increasing digital consumer.

But what about the fun stuff? We also find out what unlikely subject Jorn studied in Rome and what his dream career would be. Super cool stuff.

When we talk about a company’s legacy, there’s sometimes a tendency to think about the past. In our digital landscape, though, a legacy is something that very much lives with the decisions we make in the here and now. Because of this, we see no better time for us to chat with Vice Chairman Ann Cairns on the latest episode of ‘What’s Next In’ about some of the foundational topics that are shaping Mastercard’s legacy.

In this episode, Ann dives into the impact technology can have on our world regarding change, progression and evolution. She also speaks about the many opportunities we have to make a lasting impact on the fintech business.

From her exciting time working on an oil rig to her stint at Lehman Brothers, she also chats about her approach to risk and how a company can ensure they’re making good decisions.

But what about the fun stuff? We find out what actress may play Ann in her biography and in what famous American city was she living during the filming of an iconic ‘80s teen comedy. Hint: It was windy.

It’s been a pretty exciting year at Mastercard. In January, the payments giant became a symbol brand. In early February, they unveiled the sound of Mastercard, a comprehensive sonic brand architecture that will become the audio cue for many of their  interactions with customers.

In this special episode, host Arthur Baker gives the audience a brief background on why the new sonic brand identity is every bit as important as the company’s iconic interlocking circles.

The new sonic brand is the culmination of years of hard work not to mention the involvement of leading creatives and musicians from around the world and a multitude of cultures. Take a listen now to what Mastercard sounds like...

Even though Mastercard positions itself as a market leader and a driver for change, there’s always a portion of the population that's somewhat leery of big business. Because of this, there’s perhaps no better time for us to chat with Tim Murphy on the latest episode of ‘What’s Next In’ on how the payments company maintains its reputation. The general counsel dives into how Mastercard navigates business and presents itself during sweeping waves of nationalism and what connection he sees between innovation and risk. He also discusses Mastercard’s approach to social work and how - in an increasingly divided world - Mastercard makes inclusive growth a truly integral part of  business. Grab some java and tune in for a great conversation...

In order to be a successful payments and technology company, Mastercard continuously seeks out new partnerships that will not only enhance business but improve people’s lives. And as a company who has multiple partnerships around the world, who better to explain the very nature of those relationships than Carlos Menendez, president of Enterprise Partnerships at Mastercard. He describes everything from the necessary ingredients for achieving a successful partnership to how they can be truly innovative. In a world where we’re increasingly dependent on technology, Carlos also talks about the importance of human connection within partnerships and shares what themes or trends will have the most impact in the future. Most important, he addresses how the company can continue to do well by doing good through connecting ourselves and other.

Mastercard’s history has always been closely tied with inclusive growth and being the UN General Assembly is in its 73rd session, what better way to recognize the event than having EVP of Sustainability Shamina Singh speak about financial inclusion? From the origins of how the Mastercard Foundation was created to how the company utilizes their network for financial inclusion, the casual chat is a must-listen conversation for anyone interested in how technology can help decrease poverty.