Communicating Health Podcast

0.00 - Intro.

4.10 - Definition of empathy - a learned skill.

7.50 - Treatment planning - the golden rule vs the platinum rule.

15.45 - Empathy vs overwhelm/ burnout.

19.50 - 3 aspects of communication where we can use empathy.

25.20 - Social media.

27.20 - The social media 'pile in'.

33.20 - Understanding our biases.

36.10 - Separating the person from the problem.

37.10 - Positions vs interests.

40.00 - What is the truth?

41.50 - Disentangling impact and intentions.

43.30 - Blame vs contributions.

www.commhealth.com.au/blog

People Skills - Robert Bolton

Emotional Intelligence - Daniel Goleman

Thinking Fast and Slow - Daniel Kahneman

Getting to Yes - Fisher & Ury

Difficult Conversations - Stone, Patton & Heen

https://whatyouwilllearn.com/book/thinking-fast-and-slow/

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2.10 - Bio.

15.35 - Building rapport and trust.

21.15 - Dealing with patient rejection/ crticism.

24.00 - Active listening and apology/ explanations.

28.25 - Receiving a complaint.

31.00 - Role of ineffective communication in complaints.

33.00 - Effect of complaints on practitioners and defensive dentistry.

40.40 - How to avoid adverse outcomes and complaints.

46.00 - Burnout and practitioner mental health.

55.00 - The Mental Block Facebook group.

58.00 - Social media.

1.04.00 - Environment for new grads.

1.09.40 - Resources.

Malcolm Gladwell - Outliers / Blink.

Matthew Syed - Black Box Thinking.

Robert Sapolsky - Behave.

www.commhealth.com.au/blog

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

2.00 - Bio.

3.25 - Benefits of teaching.

7.00 - Key considerations for specialists building rapport.

13.10 - Behaviour change and motivation.

16.35 - Educating patients - focus on susceptibility.

22.40 - Addressing lifestyle issues.

28.45 - Laser assisted treatment - positive outcomes and motivating tool.

40.30 - New periodontal classification.

42.30 - When treatment doesn't work.

46.25 - Teamwork and managing a team.

51.40 - Communicating with referrers.

54.25 - The journey to specialisation.

58.05 - Recommended resources.

www.commhealth.com.au/blog

https://www.allianceperiodontics.com.au/
https://www.perio.org/sites/default/files/files/Staging%20and%20Grading%20Periodontitis.pdf

https://www.perio.org/sites/default/files/files/Classification%20at%20a%20glance.pdf

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

0.36 - Bio.

2.10 -Our experiences as new graduates.

12.48 - Public perception of dentists.

14.32 - Empathy vs. self preservation.

19.50 - Discussion about the possible benefits of mature entry to dental school.

25.15 - Burnout.

34.50 - Benefits of fluoride.

37.10 - Interests outside of dentistry - benefits for wellbeing and dentistry.

39.10 - treatment of anxious patients - acknowledgement.

47.10 - Equalising the power imbalances in the dental surgery and humility.

53.50 - Failing to fail?

56.10 - Tips for developing communication skills.

1.03.20 - Resources.

Resources;

www.commhealth.com.au/blog

Against empathy - Paul Bloom.

Humility is the new smart - Hess and Ludwig.

People skills - Robert Bolton.

Quiet - Susan Cain.

Laurie Helgo - Introvert power.

Give and take - Adam Grant.

The overstory - Richard Powers.

Derry Girls - Netflix.

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

1.20 - "This is going to take much more time - I don't have the time."

6.00 - How spending extra time at beginning benefits the interaction.

9.00 - Anxiety management strategies.

14.35 - Ways to give power back to the disempowered patient.

17.45 - Screening questions.

19.45 - Managing attendance - last minute cancellations and FTAs.

23.45 - TLC phone calls.

25.10 - Dangers of vicarious trauma - dentist/ team self-care.

34.55 - How to respond if a patient discloses a history of abuse.

41.40 - Call to action.

50.10 - Benefits of this approach for the dental team.

www.commhealth.com.au/blog
http://zaksdental.com.au/the-team/
http://zaksdental.com.au/trauma-informed-dental-care-adult-survivors-sexual-assault/links-references-resources-including-quoted-dentist-lecture-videos/
http://zaksdental.com.au/trauma-informed-dental-care-adult-survivors-sexual-assault/videos-for-dentists/
https://tedxsydney.com/talk/how-to-end-fear-of-the-dentist-sharonne-zaks/
https://www.abc.net.au/radio/programs/conversations/sharonne-zaks-dentist/11188216

If you learned from this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

3.00 Trauma informed dental care - what is it?
10.00 - Prevalence and how survivors present in the dental environment.
12.20 - Power imbalances.
14.40 - Potential triggers for survivors.
17.40 - Mindset where survivors blame themselves and impact of this.
20.40 - Positive impact that dental team can have.
25.10 - Brain changes in patients who suffer trauma.
33.30 - Mindset of the dental team - rebuilding trust.
34.30 - Empathy (and how to do this safely for the dental team).
37.50 - Setting healthy boundaries.
40.05 - Having compassion for patients (and ourselves).
41.50 - Honouring the patient's autonomy.
42.55 - Avoiding judgement.
45.20 - Validating patient concerns and accepting difference.
47.00 - Keeping our word and humility.
48.40 - Empowerment model.
50.50 - Equal status collaborative partnership.
52.40 - Impact of offering choice wherever we can.

www.commhealth.com.au/blog
http://zaksdental.com.au/the-team/
http://zaksdental.com.au/trauma-informed-dental-care-adult-survivors-sexual-assault/links-references-resources-including-quoted-dentist-lecture-videos/
http://zaksdental.com.au/trauma-informed-dental-care-adult-survivors-sexual-assault/videos-for-dentists/
https://tedxsydney.com/talk/how-to-end-fear-of-the-dentist-sharonne-zaks/
https://www.abc.net.au/radio/programs/conversations/sharonne-zaks-dentist/11188216

If you learned from this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

1.59 - Bio.
5.20 - Building rapport as a specialist.
9.58 - Taking a medical history.
13.15 - Smoking and alcohol discussions including dealing with resistance.
21.10 - Being 'present' for each patient.
25.20 - Supplements and alternative therapies.
31.20 - Use of humour.
32.40 - Breaking bad news - SPIKES protocol.
43.40 - Motivational interviewing.
47.03 - Leasdership - Navy and Cert ADL.
52.50 - MRACDS and mentoring.
57.30 - Learning communication skills.
61.20 - Social media - "a double-edged sword".
64.35 - Resources.

www.commhealth.com.au/blog
http://theoncologist.alphamedpress.org/content/5/4/302.full
https://www.quit.org.au/resources/oral-health/training-and-resources-oral-health-professionals/
https://learninghub.quit.org.au/learning-hub/?login=1
https://www.advanceddentalleadership.org/#existing-content-menu
https://abridge.com/

If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.
I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

2.06 - Bio.
5.05 - Emotional intelligence.
12.22 - Mentoring, teamwork and emotional awareness.
24.00 - Working with dentists who experience complaints.
33.00 - Leadership and team meetings.
39.20 - Burnout.
44.40 - Doing things outside of clinical practice.
51.10 - Diverse options for CPD and learning.

www.commhealth.com.au/blog

If you enjoyed this episode or listened to something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight.
I would also be grateful if you could take a second to rate the podcast in your streaming service of choice as this builds the profile and makes it easier to find for others that may benefit.

0.38 - Bio.
4.00 - How to build rapport and trust with patients.
15.48 - Changing environment of dentistry - corporates and healthfunds.
21.43 - Influence of technology.
25.30 - Managing difficult behaviours.
32.25 - Communicating with underperforming staff.
35.20 - Leadership and mentoring.
38.49 - Intergenerational communication differences.
41.39 - Importance of having interests outside the dental surgery.
44.39 - Tips and resources.

www.commhealth.com.au/blog

If you enjoyed this episode or listened to something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight.
I would also be grateful if you could take a second to rate the podcast in your streaming service of choice as this builds the profile and makes it easier to find for others that may benefit.

1.32 - career overview including coaching and Momentum Management.
7.09 - setting the team up for success.
13.34 - systems to help practices run efficiently.
17.30 - "what do dentists contact you about?"
21.56 - active listening.
27.20 - pressures on our profession.
31.45 - 'myths' about consulting/ practice management companies.
35.29 - importance of awareness of mental health issues in dentistry.
43.25 - learning new communication skills.
48.35 - recommended learning resources.

www.commhealth.com.au
www.momentummanagement.com.au
https://www.facebook.com/groups/174664313348067/

If you enjoyed this episode or listened to something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight.
I would also be grateful if you could take a split second to rate the podcast in your streaming service of choice.