Connected & Ready

Ashley Haynes-Gaspar, COO for Microsoft Business Applications and Industry Clouds, talks with host Gemma Milne about key supply chain topics like how to coordinate stakeholders across your organization around your supply chain strategy, how to drive technology adoption, and unlocking the power of digital twins.

Topics of discussion

• The COVID-19 shift to supply chain as a competitive advantage (2:44)
• Where strategic supply chain leaders should be focusing in 2022 (5:55)
• The impact of the supply chain on the customer experience (8:22)
• How supply chain resilience relies on connectivity (10:24)
• Understanding a technology-fueled supply chain and digital twins (13:19)
• Aligning strategy, culture, and execution for your customer experience vision (16:36)
• How Microsoft supports supply chain leaders (23:51)

About Ashley Haynes-Gaspar

Ashley is the Chief Operating Officer for the $1.5B division of Microsoft Business Applications & Dynamics 365 portfolio. Product lines include Customer Engagement (CRM), Finance & Operations (ERP), and the Power Platform to help transform customers, businesses, and industries at scale. She also serves as COO for Microsoft Industry Clouds in the US, representing the company's full capability across manufacturing, retail, healthcare, government, financial services, and supply chain solutions.

Learn more about Ashley Haynes-Gaspar:

https://www.linkedin.com/in/ahaynesgaspar

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Learn how Microsoft Dynamics 365 Supply Chain Management is helping businesses build agile and resilient supply chains. Request a live demo today: 

https://aka.ms/AA8l720

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Daniel Coughlin, Director of Data Insights, Systems, and Architecture at the International Rescue Committee, talks with host Gemma Milne about how the IRC’s work in Syria and Afghanistan, how specific technologies actually help people in need, ensuring responsible technology use with vulnerable populations, and where he plans to focus his work in the future. 

Topics of discussion

• The impact of the pandemic on organizations such as the IRC (03:46)
• How strong technology experience helped the IRC respond to the COVID-19 health crisis (07:28)
• The role of information technology in the IRC’s response to the humanitarian crisis in Syria (11:00)
• The IRC’s work in Afghanistan (14:14)
• Specific technology capabilities that can help people in need (15:39)
• Applying data to effect change in humanitarian crises (19:28)
• How technology makes it easier for the IRC to measure and assess its own effectiveness (21:29)
• Responsible use of technology when working with vulnerable populations (24:32)
• How technology will shape the future of the IRC (25:56)

About Daniel Coughlin

Daniel Coughlin is a mission-driven leader who believes that technology, data and analytics, and operational excellence can drive organizational impact and positive change at scale. He believes that teams and organizations that reward feedback, growth, and innovation are one of our greatest assets to life and the planet. The International Rescue Committee (IRC) is a humanitarian aid and resettlement organization that helps refugees regain control over their lives after disaster and conflict through programs focused on health, legal protection, education, and refugee resettlement. 

Learn more

https://www.rescue.org/

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Learn how Microsoft Power Apps gives employees of all skill levels the tools they need to build professional apps that run on web, iOS and Android – without needing to write a single line of code. Watch a demo today:

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Mark Weimann, Microsoft Dynamics 365 Supply Chain Management senior technical specialist, returns to talk with host Gemma Milne about what’s changed since their October 2020 conversation, and what hasn’t. Topics include the impact of supply chain disruptions on consumer behavior, new technologies supply chain leaders should know about, the connection between resilience and sustainability, and where Microsoft is focusing its efforts in building better supply chain solutions.

Topics of discussion

• How supply chain dynamics have changed in the last year (2:46)
• The impact of supply chain disruptions on consumer behavior (05:21)
• Are companies still in a reactive mode or are they starting to become more resilient? (06:20)
• Practical steps businesses can take right now to help their supply chains (09:33)
• Supply chain strategies for smaller companies, and all companies (12:08)
• Emerging capabilities business leaders should know about (14:45)
• The impact of supply chain disruptions on energy distribution (19:32)
• The relationship between resilience and sustainability (20:40)
• How consumer expectations are driving supply chain impacts (24:13)
• What the future holds: impacts on the workforce, the control tower concept, and security (26:23)

About Mark Weimann

As senior technical specialist for Dynamics 365 Supply Chain Management, Mark helps enable digital transformation for organizations around the world. For him, a great day at work includes the opportunity to sit down and discuss how Microsoft technology can enable Businesses to transform and gain a competitive advantage in the digital age. 
 

Learn more about Mark Weimann

https://www.linkedin.com/in/mark-weimann/

Read Mark's latest white paper on Supply Chain Management

https://aka.ms/7PSCM

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Learn how Microsoft Dynamics 365 Supply Chain Management is helping businesses build agile and resilient supply chains. Request a live demo today: 

https://aka.ms/AA8l720

Contact us

Email: [email protected]

Follow us on social media

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Gemma Milne talks with Gautam Swaroop, CEO of OYO International, about the impact of COVID-19 on the travel and hospitality industries, the role of technology in helping property owners respond to changes in what customers want and expect from a hotel, and new opportunities arising from innovations such as smart technology and automation.

Topics of discussion

• The impact of COVID-19 on the travel industry in the context of OYO International’s business model (2:10)
• How technology has had to adapt to changing customer behaviors and preferences (8:38)
• The technologies and systems OYO International relies on to understand its business and its customers (10:56)
• The role of automation in scaling new services (13:00)
• Where small-to-medium size properties fit into the big picture (21:45)
• OYO International’s vision for the future (25:58)

About Gautam Swaroop:

Gautam Swaroop is the Chief Executive Officer of OYO International at OYO Hotels & Homes where he oversees international operations across the United States, China, and the EU. Gautam has been with OYO since May 2020. Before joining OYO International, he worked for Dr. Reddy's Laboratories, an Indian pharmaceutical company, where he led the company's business development and strategic planning in Australia and China. Prior to joining Dr. Reddy’s, Gautam had more than 10 years of experience working as Associate Principal at McKinsey & Co.

Learn more:

https://www.oyorooms.com/us/

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Dynamics 365 delivers next generation ERP and CRM business applications, helping employees at every level reason over data, predict trends, and make proactive, more-informed decisions. Request a live demo of Dynamics 365 today:

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Gemma Milne talks with Chad Robins, co-founder and CEO of Adaptive Biotechnologies, about his company’s work in the emerging field of immune medicine, how they use technology to drive innovation, and the potential for their work to create further advancements in the area of personalized medicine.

Topics of discussion

• An overview of immune medicine (4:10)
• An overview of Adaptive Biotechnologies’ T Detect antigen map (5:11)
• The role of data and technologies such as machine learning in immune medicine (7:41)
• Developing the T Detect COVID test (10:11)
• How technology has shaped thinking around diagnostics and therapeutics (13:08)
• Key diagnostic challenges (17:13)
• Key treatment challenges (19:53)
• The role of AI in furthering personalized medicine innovations (22:23)

About Chad Robins:

Since its founding in 2009, Chad has led Adaptive Biotechnologies in building a proprietary immune medicine platform that fuels businesses across life sciences research, clinical diagnostics, and drug discovery. Chad is routinely recognized for excellence and innovation. In 2019 and 2020, he was included in the Puget Sound Business Journal’s Power 100 and has been named a Goldman Sachs Most Intriguing Entrepreneur each year since 2015. He also named 2016 Ernst & Young Entrepreneur of the Year® – The Pacific Northwest Region Award.

Learn more:

https://www.adaptivebiotech.com

Sponsor link

Dynamics 365 delivers next generation ERP and CRM business applications, helping employees at every level reason over data, predict trends, and make proactive, more-informed decisions. Request a live demo of Dynamics 365 today:

https://aka.ms/AA8vns5

Contact us

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Gemma Milne talks with Augusto Modigliani, Chief Marketing Officer at digital signage, analytics, and marketing automation company Beabloo. They discuss expectations for the impact of technology on online and offline shopping; how companies are using AI, automation, and bot technologies to shape the customer experience in stores and online; leveraging technology to drive customer service improvement; and where these solutions may be taking the world of marketing in the future.

Topics of discussion

• How technology has, and hasn’t, affected the world’s shopping habits (02:10)
• Making retail spaces more intelligent (07:13)
• Using customer intelligence to improve marketing team performance (08:44)
• The intersection of customer-facing workers and AI: keeping the technology human (12:30)
• Protecting privacy for in-person and online customer experiences (15:20)
• The statistical approaches behind personalization (17:49)
• Expectations for the future of marketing technology (19:34)

About Augusto Modigliani:

Augusto is currently the Chief Marketing Officer at Beabloo where he is responsible for the strategic development and tactical execution of the marketing, sales, and partner strategy across the organization and alignment with the overall Beabloo Group strategy. A creative, strategic thinker with a successful track record of rapidly driving initiatives from concept to implementation, Augusto has a strong entrepreneurial spirit with solid marketing and business development expertise. He has exceptional product intuition and is an engaging team builder, problem solver, and savvy go-to-market strategist.

Learn more:

https://www.beabloo.com/

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Learn how Microsoft Dynamics 365 Commerce can help you personalize customer engagement, increase employee productivity, and optimize operations. Request a live demo today:

https://aka.ms/AA8ku82

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Gemma Milne talks with Carol Van Den Hende, Senior Digital Transformation Director at Mars, Inc., about how digital transformation at the company is helping reshape the customer and employee experience, and how to maintain a human-centered culture in a technology-fueled world. 

Topics of discussion

• Describing what user centricity means at a company like Mars (07:03)
• The importance of a human-centric culture in digital transformation (11:57)
• Balancing experimentation and innovation with change management (14:46)
• The impact of digital transformation on consumers (16:40)
• How the employee experience relates to organizational values and company culture (18:11)
• Looking forward to a technology-fueled future (19:06)

About Carol Van Den Hende:

Carol Van Den Hende is a Senior Digital Transformation Director at Mars, Inc., with more than 20 years of experience in marketing, strategy, and insights. She earned her MBA from Lehigh University and is also an author, speaker, board member, and mom of twins.

Learn more:

https://www.mars.com

Sponsor link

Dynamics 365 delivers next generation ERP and CRM business applications, helping employees at every level reason over data, predict trends, and make proactive, more-informed decisions. Request a live demo of Dynamics 365 today:

https://aka.ms/AA8vns5

Contact us

Email: [email protected]

Follow us on social media

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Gemma Milne talks with AT&T’s Assistant VP of Strategic Alliances, Neha Gandhi Vijay, about understanding edge computing in the context of IoT and 5G, which industries and verticals AT&T is exploring opportunities with 5G and edge computing, business use cases for IoT apps, and how AT&T’s partnership with Microsoft to provide cloud services is helping make it all possible. 

Topics of discussion

• Defining edge computing in relation to IoT and 5G (02:24)
• The impact of edge computing on day-to-day operations and end users (04:33)
• Understanding network slicing (13:54)
• How the threat landscape for IoT, edge, and 5G differs from other environments (15:26)
• The impact of AI and machine learning on 5G offerings and the cybersecurity they need (17:09)
• The partnership between AT&T and Microsoft (18:31)
• The barriers to fulfilling the potential of these technologies and what people can do to overcome them (23:14)

About Neha Gandhi Vijay:

Neha is the Assistant Vice President of Strategic Alliances at AT&T. She leads business development and go-to-market initiatives across 5G, edge computing, and IoT with Microsoft and systems integrators. She is a passionate leader with a proven track record of driving business growth by connecting strategy to execution through strategic partnerships. While at AT&T, Neha has spent 10 years in the IoT space in multiple roles and is now helping the company drive new solutions to market with 5G and edge computing for enterprise customers. Previously, Neha worked in the healthcare and manufacturing industries in both strategic planning and operational excellence roles. Neha holds a bachelor of science degree in systems engineering from Washington University in St. Louis, a master’s degree in industrial engineering from Georgia Tech, and an MBA from Emory University.  

Learn more:

https://www.linkedin.com/in/neha-gandhi-vijay-55148912/

Sponsor link

Microsoft Dynamics 365 Supply Chain Management helps businesses build agile, connected, and resilient supply chains to effectively meet changing customer demand and ensure business continuity during times of disruption. Using predictive insights powered by AI and IoT, Dynamics 365 helps streamline operations to maximize efficiency, product quality, and profitability. Request a live demo today:

https://aka.ms/AA8l720

Contact us

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Gemma Milne talks with Chris Cognetta, CongruentX’s Chief Technology Innovation Officer, about how cloud environments can help companies align their technology and operations to improve customer experiences and the importance of focusing on business outcomes, especially how these topics relate to CRM solutions.

Topics of discussion

• What is driving the majority of digital transformation initiatives currently? (02:52)
• How cloud can create competitive advantage or improve customer experiences (03:59)
• How CRM fits into hybrid environments and the opportunities that combination can create (11:56)
• What to expect from a “grown up” CRM solution (18:59)
• Balancing the needs of customers with the risk of overcomplicating your technology stack (20:55)
• Perspectives on cloud security and privacy (27:06)
• How edge computing and IoT are driving cloud innovation (29:41)

About Chris Cognetta:

Chris Cognetta is CTIO of CongruentX. A Microsoft MVP for more than nine years, Chris has helped more than 250 Dynamics 365 Customer Experience and Azure customers move their on-premises solutions to the cloud. As CTIO of CongruentX, Chris and his organization provides customized CRM solutions that align technology and operations to improve customer experience and business outcomes. Chris is also one of a select few Microsoft Dynamics MVPs in the world and frequently speaking at events, webinars, and community user groups. As CTIO, Chris leads product innovation initiatives and helps turn vision into reality for CongruentX, as well as his clients.

Learn more:

https://www.congruentx.com

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Considering the cloud? Accelerate your Dynamics AX or Dynamics CRM journey by connecting with Microsoft migration expertise and resources

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Dynamics 365 delivers next generation ERP and CRM business applications, helping employees at every level reason over data, predict trends, and make proactive, more-informed decisions. Request a live demo of Dynamics 365 today:

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Gemma Milne talks with Shyam Sunder from PayiQ about the growing trend of super apps and their impact on service delivery and the customer experience, and the implications they might have on the concept of connected cities.

Topics of discussion

• How mobile applications have become an integral touchpoint for customers and providers (03:33)
• The emergence of super apps (06:42)
• How to mitigate the risks of app consolidation (09:13)
• What makes the PayiQ system unique (12:55)
• Understanding MaaS (Mobility as a Service) (15:12)
• Exploring the concept of connected cities (17:29)
• How smart ticketing platforms have helped public transportation during the COVID-19 health crisis (21:31)

About Shyam Sunder:

Shyam is Vice President of Global Sales and Business Development at PayiQ. He is an industry influencer in connected automotive and MaaS (metal as a service). He has more than 15 years of experience in global partnerships and growth in mobility and automotive cybersecurity. Shyam is a research specialist in MaaS on transit and aggregation platforms and has also incubated early-stage mobility startups in Silicon Valley and Europe.

Learn more:

https://payiq.net

Sponsor link

Dynamics 365 delivers next generation ERP and CRM business applications, helping employees at every level reason over data, predict trends, and make proactive, more-informed decisions. Request a live demo of Dynamics 365 today:

https://aka.ms/AA8vns5

Contact us

Email: [email protected]

Follow us on social media

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