Connected & Ready

Gemma Milne talks with Dan Montroy and Steve Andersen, principals at interior design firm MADGI, about how trends in remote and hybrid work are transforming the world of office space design and architecture.

About Dan Montroy, AIA:

Dan has been a registered architect since 1987. In addition to serving as Principal of MADGI, he leads the firm of Montroy DeMarco Architecture LLP (MDA), which is an affiliated architecture studio. With more than 30 years of experience, Daniel is NCARB certified and a registered architect in New York, Connecticut, Georgia, Florida, Washington, D.C., and Massachusetts. His areas of expertise include workplace design, repositioning of commercial properties, and landlord services.

About Steven Andersen:

Steven is Principal of MADGI, was born into a family with a legacy of work in the construction industry. Steven has nurtured a love and knowledge of design throughout his life. It is this love that led him to study the art of architecture in Italy at the American University of Rome, receive his Bachelors of Architecture degree from the New York Institute of Technology, and ultimately to create an architectural and design firm with his long-time friend, Daniel Montroy, AIA. He has spent 29 years honing his abilities focused on corporate interior spaces, with a particular affinity for fragrance and cosmetics offices, laboratories, and showroom spaces.

Learn more:

http://www.madgi.com/

Topics of discussion

• Context around how companies have historically approached their use of office space (02:56)
• Shifting perspectives on balancing individual employee workspace needs and company culture (05:07)
• Considerations for newly constructed spaces versus retrofitting existing offices (16:24)
• How office design and planning trends will affect coworking or shared office environments (19:24)
• The importance of community and how physical space contributes to a company’s culture (21:47)
• The future of company headquarters (28:41)
• Trends in office environment architecture and design (31:04)

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Dynamics 365 delivers next generation ERP and CRM business applications, helping employees at every level reason over data, predict trends and make proactive, more-informed decisions. Request a live demo of Dynamics 365 today:

https://aka.ms/AA8vns5

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Gemma Milne talks with Jon Sobel, co-founder and CEO of Sight Machine, about the world of big data in the sector that produces more data than any other: manufacturing. From the promise of Industry 4.0, to working with “dirty” data and the importance of a strong data foundation, the surprising lessons of working with digital data from the physical world, to understanding digital twins and control towers, Jon’s examples of real-world business impacts will help you understand why manufacturing data is so unique, and potentially valuable.

About Jon Sobel:

Jon Sobel is one of the founders, and CEO, of Sight Machine. Sight Machine has been helping manufacturers understand the data from their plants so they can unlock new opportunities, as well as create real business impact. Sight Machine creates a standardized data foundation to provide real-time analysis for manufacturing in every field. 

Learn more:

https://sightmachine.com

Topics of discussion

• Seeing the potential for big data in manufacturing (01:52)
• The biggest technical and cultural challenges manufacturers face trying to work with their data (08:50)
• How things like IoT, AI, machine learning, and automation fit in the world of big data (17:30)
• The role of company culture in successful data modernization (21:40)
• Building trust between technology consultants and their clients in manufacturing (23:58)
• What individuals can do to accelerate a modern approach to data in manufacturing companies (32:40)

Sponsor link

Using predictive insights powered by AI and IoT, Microsoft Dynamics 365 Supply Chain Management streamlines operations to maximize efficiency, product quality, and profitability. Request a live demo today:

https://aka.ms/AA8l720

Contact us

Email: [email protected]

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Gemma Milne talks with Blake Ashforth, a professor of management and entrepreneurship at Arizona State University, about balancing strong work engagement with overwork or burnout, the impact a company’s brand has on employee identity, the importance of choice in work from home policies, and the connection between shifting management mindsets and transforming work culture. 

About Blake Ashforth:

Blake is the Regent’s Professor and Horace Steele Arizona Heritage Chair of the W.P. Carey Management and Entrepreneurship department at Arizona State University’s W.P. Carey School of Business. His research focuses on how organizations and individuals affect each other. He also investigates how things go wrong in organizations from corporate corruption to burnout. His most recent work explores how individuals find dignity in stigmatized occupations and the importance of respect to employees.

Learn more:

https://wpcarey.asu.edu/people/profile/8212

Topics of discussion

• How employees can find a sense of identity and engagement in a digitally enabled world (02:43)
• The impact of working from home on how employees manage their work and nonwork roles (05:17)
• The importance of maintaining boundaries and routines (09:51)
• Advice for managers about balancing how to drive and motivate their teams, as well as support them (19:56)
• Understanding that burnout is not just an individual problem, it’s an organizational problem (22:47)
• The risks of short-term thinking (29:03)
• What companies should be doing now to understand employee needs (31:48)

Sponsor link

Dynamics 365 delivers next generation ERP and CRM business applications, helping employees at every level reason over data, predict trends and make proactive, more-informed decisions. Request a live demo of Dynamics 365 today:

https://aka.ms/AA8vns5

Contact us

Email: [email protected]

Follow us on social media

Twitter: https://twitter.com/msftdynamics365

LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics

YouTube: https://www.youtube.com/channel/UCJGCg4rB3QSs8y_1FquelBQ

Gemma Milne talks with Thomas Wieberneit, co-founder, CEO, and Principal of aheadCRM, about customer journey orchestration, understanding the dynamics of customer consent to provide data during that journey, the importance of consolidating data sources, the two biggest challenges for companies working with CDPs, and how he expects the role of understanding customer behaviors and the customer journey to evolve over time.

About Thomas Wieberneit:

Thomas is the co-founder, CEO, and Principal of aheadCRM. He helps organizations across industries to unlock their potential through digital transformation initiatives using a “think big, act small” approach. He is a CRM practitioner, with the ability to translate business needs into technology solutions that add value.  He also is a featured columnist at CustomerThink.

Learn more:

https://aheadcrm.blogspot.com/

Topics of discussion

• When a business has a more accurate view of their customers, what does that mean from the customer’s perspective? (02:25)
• What building a contextual, consistent view of customers looks like for companies (04:27)
• Striking a balance between privacy, trust, consent, and using customer data to give them a better experience (07:49)
• Considerations for choosing the right CDP your business (18:25)
• The importance of consolidating data sources for an effective (23:07)
• Security implications for running a CDP (24:49)
• The evolution of customer behaviors and journeys (27:11)

Sponsor link

Learn how Dynamics 365 Customer Insights can empower your sales and marketing teams with an intuitive, flexible, and unified Customer Data Platform. Request a live demo today: 

https://aka.ms/AA9tofr

Contact us

Email: [email protected]

Follow us on social media

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LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics

YouTube: https://www.youtube.com/channel/UCJGCg4rB3QSs8y_1FquelBQ

Gemma Milne talks with Stephanie Nadi Olson, founder and CEO of flex talent firm We Are Rosie, about how to keep remote employees engaged, the unique challenges of managing remote teams, how companies should be thinking about remote work right now, and how embracing remote work can help companies be more inclusive and reimagine assumptions that might be holding their culture back. 

About Stephanie Nadi Olson:

Stephanie is the founder and Visionary in Chief of We Are Rosie, a growing community of independent marketing experts available on demand to augment, backfill, or accelerate in-house teams. Stephanie started the company in 2018 with a mission to support extraordinary people while providing a workplace that treats everyone with dignity. She was named AdAge Visionary of the Year 2020, World Changing Woman 2020 by Conscious Company, and awarded Entrepreneur of the Year 2019 by the Stevie Awards.

Learn more:

https://www.wearerosie.com
https://therosiereport.com/

Topics of discussion

• Why We Are Rosie focused on being remote from its founding (02:24)
• The impact of the last year on the company, as well as its clients (03:46)
• There’s no one-size-fits-all approach to remote work (07:24)
• The origin story behind the name We Are Rosie (18:52)
• How to understand what is and isn’t working with your remote teams (22:21)
• Is the “tinker mindset” for everyone or only certain types of companies? (27:26)
• What the future of remote work should look like (33:13)

Sponsor link

Dynamics 365 delivers next-generation ERP and CRM business applications, helping employees at every level reason over data, predict trends and make proactive, more-informed decisions. Request a live demo today:

https://aka.ms/AA8vns5

Contact us

Email: [email protected]

Follow us on social media

Twitter: https://twitter.com/msftdynamics365

LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics

YouTube: https://www.youtube.com/channel/UCJGCg4rB3QSs8y_1FquelBQ

Gemma Milne talks with X-Team CEO Ryan Chartrand about his experience building high-performing developer teams working remotely. Their conversation covers X-Team's unique view of remote work, the challenges and benefits – for individuals as well as teams – that his company has seen with the remote work model, how remote developers need to be managed differently than on-site teams to stay engaged, and how to build a strong culture in a remote work environment.  

About Ryan Chartrand:

Ryan is the CEO of X-Team, which provides high-performing, on-demand teams of developers to leading brands like Fox, Riot Games, Intel, Twitter, and Sony. Ryan brings more than a decade of experience working with remote development teams.  He leads X-Team’s strategic roadmap and vision while playing an active role in the X-Team community.

Learn more:

https://x-team.com/

Topics of discussion

• The origination of the concept behind X-Team (05:14)
• The benefits X-Team has seen from their approach to remote work, for individuals and teams (07:42)
• Dealing with regional and cultural differences related to work and communication styles (15:07)
• Dealing with conflict in remote developer teams (17:18)
• Crucial technology for developers and the importance of technology versus culture (23:12)
• Shifting your mindset from “output” to “impact” (29:14)
• Signs to help you spot developers who are likely to be successful on a remote team (34:43)
• New possibilities that the shift to more remote workers has created (38:54)

Sponsor link

Dynamics 365 delivers next-generation ERP and CRM business applications, helping employees at every level reason over data, predict trends and make proactive, more-informed decisions. Request a live demo today:

https://aka.ms/AA8vns5

Contact us

Email: [email protected]

Follow us on social media

Twitter: https://twitter.com/msftdynamics365

LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics

YouTube: https://www.youtube.com/channel/UCJGCg4rB3QSs8y_1FquelBQ

Gemma Milne talks with Dr. Ifeoma Ajunwa, from the University of North Carolina School of Law, about the growing role of technology in terms of monitoring employee safety and productivity, how employees feel about some of these technologies, the risks versus benefits, as well as the governance and ethical considerations companies should know.

About Ifeoma Ajunwa:

Ifeoma is an Associate Professor of law and the Director of the Artificial Intelligence and Decision-Making Research Program at the University of North Carolina School of Law. Her research focuses on the intersection of law and technology with a focus on ethical governance of workplace technologies. She has published op-eds, and her research has been featured, in major media outlets including the New York Times, Washington Post, The Atlantic, the Wall Street Journal, CNN, The Guardian, the BBC, and NPR.

Learn more:

https://ifeomaajunwa.com/

Topics of discussion

• The technologies that are driving the biggest changes in the workplace (02:37)
• What appropriate regulation of workplace technologies might look like (08:28)
• The lifecycle of data collection and analysis (14:01)
• Concerns versus benefits regarding employee monitoring technologies (19:56)
• Best practices companies should consider when trying to implement workplace technologies (23:29)
• Historical context and evolution of attitudes toward the concept of work (30:28)

Sponsor link

Learn how Dynamics 365 can help your business unify data and create a digital-first culture. With next generation ERP and CRM business applications, employees at every level can reason over data, predict trends and make proactive, more-informed decisions. Request a live demo of Dynamics 365 today:

https://aka.ms/AA8vns5

Contact us

Email: [email protected]

Follow us on social media

Twitter: https://twitter.com/msftdynamics365

LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics

YouTube: https://www.youtube.com/channel/UCJGCg4rB3QSs8y_1FquelBQ

Gemma Milne talks with Steven Malanga, Senior Editor of City Journal, about factors driving the shift toward more flexible work environments, the top remote work issues companies should be thinking about now, and some of the most exciting opportunities that major societal change like this can provide.

About Steven Malanga:

Steven Malanga is the Senior Editor of City Journal. He writes about the intersection of urban economies, business communities, and public policy. Steven is also the George M. Yeager Fellow at the Manhattan Institute. He is the former of executive editor at Crain’s New York Business, the author of several books, and has written for the Wall Street Journal, Los Angeles Times, New York Times, New York Daily, and New York Post.

Learn more:

https://www.manhattan-institute.org/expert/steven-malanga

Topics of discussion

• Historical context around the history of geographic mobility in America (02:18)
• How companies are thinking about the long-term implications of remote work (10:35)
• Redesigning physical offices to address hybrid work needs (18:32)
• Impact on planning/design: How cities are shifting from attracting companies to attracting remote workers (20:28)
• What about workers who can’t easily work remote? (26:00)
• What is most exciting about the impact of remote work on people, businesses, and cities (33:19)

Sponsor link

Learn how Dynamics 365 can help your business unify data and create a digital-first culture. With next generation ERP and CRM business applications, employees at every level can reason over data, predict trends and make proactive, more-informed decisions. Request a live demo of Dynamics 365 today:

https://aka.ms/AA8vns5

Contact us

Email: [email protected]

Follow us on social media

Twitter: https://twitter.com/msftdynamics365

LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics

YouTube: https://www.youtube.com/channel/UCJGCg4rB3QSs8y_1FquelBQ

Gemma Milne talks with Sucharita Kodali about the current state of the retail sector, including what a digital-first channel strategy means for retailers, which technologies are currently making the biggest impact in the sector, and some of the first steps retailers can take to strengthen the resiliency of their supply chains.

About Sucharita Kodali:

Sucharita Kodali is Vice President and Principal Analyst serving e-business and channel strategy professionals at Forrester. She is an expert on e-commerce, omnichannel retail, consumer behavior, and trends in online shopping. She is also an authority on technology developments that affect the retail industry, focusing on topics such as forecasting, merchandising, conversion optimization, and social computing.

Learn more:

https://www.forrester.com/bio/sucharita-kodali?id=BIO1129

Topics of discussion

• How growth has changed the customer experience and the ability of companies to keep up with changing demand (02:20)
• How retailers have adapted their supply chains to more digital selling (08:41)
• Keeping up with the most innovative retailers as they respond to evolving demands (11:13)
• The importance of people, process, and technology (17:37)
• Balancing the ability to react to supply chain disruptions with the ability to prevent them (20:25)
• The role of technology in managing risk, safety, and controlling costs (23:39)
• The first step toward improving supply chain resiliency (28:09)

Sponsor link

Learn how Microsoft Dynamics 365 Intelligent Order Management helps organizations simplify and automate omnichannel fulfillment using data, AI, and machine learning. Learn more:

https://aka.ms/CandRIOM

Contact us

Email: [email protected]

Follow us on social media

Twitter: https://twitter.com/msftdynamics365

LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics

YouTube: https://www.youtube.com/channel/UCJGCg4rB3QSs8y_1FquelBQ

Gemma Milne talks with IDC’s Gerry Murray about how digital selling has evolved over the last year, including what changes are temporary and what changes will be longer lasting, how certain organizations are doing a good job supporting sellers to adapt to these changes, and how companies should think about their technology infrastructure to support sales teams.

About Gerry Murray:

Gerry Murray is a Research Director with IDC’s Marketing and Sales Technology service where he covers marketing technology and related solutions. He produces competitive assessments, market forecasts, innovator reports, maturity models, case studies, and thought leadership research. Prior to his current role he spent the first half of his career at IDC advising executives from some of the world’s largest software and services providers on market strategy, competitive positioning, and channel management. As the Director of Knowledge Management Technology, he conducted research on a worldwide scale including market sizing and forecasting, ROI models, case studies, multi-client studies, focus groups, and custom consulting projects. 

Learn more:

https://www.idc.com/getdoc.jsp?containerId=PRF003529

Topics of discussion

• The shift from in-person persuasiveness to digital persuasiveness (04:22)
• The game-changing possibilities of conversational systems and AI (10:15)
• A look at self-service, conversational, and values-based sales models (15:22)
• Making data and analytics your first step in transforming your sales organization (23:47)
• For companies already implementing new data infrastructure, how do they know what’s working? (27:38)
• Some surprising challenges facing sales organizations now (30:40)
• How rising customer expectations are creating new selling opportunities (35:20)

Sponsor link

Learn how Dynamics 365 Sales helps teams drive more relevant and authentic customer relationships, generate more quality leads, and improve productivity. Request a live demo today: 

https://aka.ms/AA8tgbr

Contact us

Email: [email protected]

Follow us on social media

Twitter: https://twitter.com/msftdynamics365

LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics

YouTube: https://www.youtube.com/channel/UCJGCg4rB3QSs8y_1FquelBQ