Connected & Ready

Gemma Milne talks with Jane Alexander, Chief Digital Information Officer, about the impact of its Open Access and ARTLENS Gallery initiatives, the technologies behind them, how her team got critical stakeholder buy-in from the CMA board, and how other organizations might be able to learn from the CMA experience.

Topics of discussion

• How the Cleveland Museum of Art used technology to improve accessibility (3:12)
• The genesis of the museum’s Open Access and ARTLENS Gallery projects (6:22)
• Why CMA has emerged a leader in terms of access to art and visitor engagement with its collection (16:14)
• Exploring the technologies behind their exhibition and display enhancements (19:02)
• How CMA assesses and analyzes visitor engagement (22:40)
• Achieving stakeholder buy-in to support innovation (24:35)
• How organizations outside the art world can use the CMA example to engage their audiences (28:40)

About Jane Alexander:

 Jane Alexander is the Chief Digital Information Officer for The Cleveland Museum of Art (CMA). As CDIO, Jane is responsible for creating awe-inspiring and iterative digital projects supporting a vision of innovation, technology implementation, and digital transformation that exemplify the CMA’s mission. Since 2020, Jane has brought this same innovative thinking to the museum’s increased online presence in response to the COVID-19 pandemic.

In her tenure at the museum, Jane has moved the museum to be a data-driven, forward thinking institution. Under her leadership, the CMA launched a comprehensive Open Access initiative in 2019, allowing the public to share, collaborate, remix, and reuse high resolution images of 30,000 public-domain artworks as well as metadata for 61,000 artworks for commercial and non-commercial purposes. Jane has led the many iterations ARTLENS Gallery, originally known as Gallery One. This world renowned, innovative experience uses cutting-edge technology to inspire visitors to look closer, dive deeper, and connect with the museum's encyclopedic collection. 

Jane leads the development of in-gallery digital experiences, including Revealing Krishna, an unprecedented, immersive mixed-reality exhibition opening November 2021, an entirely new museum experience where technology is used alongside exceptional Cambodian artworks, to tell the story of these objects and their restoration. 

Learn more:

https://www.clevelandart.org/

Sponsor link

Dynamics 365 delivers next generation ERP and CRM business applications, helping employees at every level reason over data, predict trends, and make proactive, more-informed decisions. Request a live demo of Dynamics 365 today:

https://aka.ms/AA8vns5

Contact us

Email: [email protected]

Follow us on social media

Twitter: https://twitter.com/msftdynamics365

LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics

YouTube: https://www.youtube.com/channel/UCJGCg4rB3QSs8y_1FquelBQ

Gemma Milne talks with Dr. Tarika Barrett, CEO of Girls Who Code, about their initiatives to close the technology gender gap, including certain data-driven responses and research, the importance of role models, global differences related to this issue, and concrete examples of the positive impact programs like these can have on individuals, companies willing to transform their culture, and society at large.

About Tarika Barrett:

Dr. Tarika Barrett is the CEO of Girls Who Code, an international nonprofit organization working to close the gender gap in technology, and which has served more than 450,000 students to date. Tarika started her career as an educator and has spent two decades building educational pathways for young people at organizations like iMentor, the New York City Department of Education, New Visions for Public Schools, and New York University’s Center for Research on Teaching and Learning. A graduate of Brooklyn College, Tarika has an M.A. in Deaf Education from Columbia Teachers College and a Ph.D. in Teaching and Learning from New York University. Tarika serves on the board of McGraw Hill and is the recipient of the New York University’s Steinhardt School Dorothy Height Distinguished Alumni Achievement Award.

Topics of discussion

• The role of culture in perpetuating the tech gender gap (7:14)
• Expanding the definition of a “typical” coder (14:45)
• Specific programs targeted toward closing the tech gender gap (17:43)
• What a more diverse and equitable technology world might look like (21:55)
• How closing the gap creates a leadership opportunity for businesses (24:31)
• Does recent history show how fast change is possible? (28:05)
• First steps for companies that want to transform their cultures (32:07)

Learn more:

https://girlswhocode.com/

Sponsor link

Dynamics 365 delivers next generation ERP and CRM business applications, helping employees at every level reason over data, predict trends, and make proactive, more-informed decisions. Request a live demo of Dynamics 365 today:

https://aka.ms/AA8vns5

Contact us

Email: [email protected]

Follow us on social media

Twitter: https://twitter.com/msftdynamics365

LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics

YouTube: https://www.youtube.com/channel/UCJGCg4rB3QSs8y_1FquelBQ

Gemma Milne talks with Annie Gullingsrud, Chief Strategy Officer at EON, about the impact of IoT on fashion, understanding the “identification problem” in the clothing circular economy, why her company prioritizes customers over technology, and the value of solving the identification problem for consumers. 

Topics of discussion

• The evolution of the “circular economy” in the fashion world (2:52)
• The connection between marketing and sustainability (10:41)
• How technology unlocks the possibilities of “digital identities” for clothing (13:45)
• The implications for data and monetization (19:39)
• The business case for systemic change in fashion (30:50)
• Where the future of digital identities might lead (31:04)

About Annie Gullingsrud:

Annie Gullingsrud is Chief Strategy Officer of NYC-based technology company EON, fashion and retail’s Connected Product Cloud. EON is redefining the way people buy, sell, own, use and connect with products by giving each garment a unique cloud-hosted Digital Identity—powering retail’s transition to a sustainable and circular model for commerce.
Annie's experience lies at the intersection of technology, systems-based design, and sustainability to scale circular fashion. Before leading Eon's global strategy, Annie led the Cradle to Cradle Products Innovation Institute’s fashion sector and has worked with a vast variety of fashion brands and designers, material producers, industry organizations, innovative recyclers and recommerce partners in the shift toward a more sustainable and circular fashion industry.   

Annie is author of Fashion Fibers: Designing for Sustainability (2017), Bloomsbury, New York; is an advisor to the brand Pangaia; and has previously served on the board of Goodwill San Francisco area.

Learn more:

https://www.eongroup.co/

Sponsor link

Learn how Microsoft Dynamics 365 Supply Chain Management is helping businesses build agile and resilient supply chains. Request a live demo today:

https://aka.ms/AA8l720

Contact us

Email: [email protected]

Follow us on social media

Twitter: https://twitter.com/msftdynamics365

LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics

YouTube: https://www.youtube.com/channel/UCJGCg4rB3QSs8y_1FquelBQ

Gemma Milne talks with Liz Miller, from Constellation Research, about how vital capturing the voice of the customer is for businesses to build their customer experience, as well as its direct impact on achieving their revenue and growth goals. From how VOC is more than just metrics, to how a VOC program can work in a customer service or sales scenario, Miller shares insights to help you turn your VOC into action.

About Liz Miller:

Liz Miller is Vice President and Principal Analyst at Constellation Research, where she focuses on the business demands of today’s chief marketing officer, the evolution of customer engagement, and the growing need for new security postures that can address threats to brand trust. A 27-year marketing veteran, Miller closely follows the key trends modern CMOs face, ranging from the realities of engagement in the trust economy to how marketing has become enterprise security’s greatest threat and critical champion. She also provides guidance on the leadership, business transformation, and technology requirements for today’s marketing organizations and how to effectively transform business models to stay competitive in the shifting digital landscape. 

Learn more:

https://www.constellationr.com/

Topics of discussion

• Defining the term “voice of the customer” and why it’s so important (2:54)
• How VOC intersects with certain specific customer experience channels (6:12)
• How VOC differs from other metric-driven initiatives with similar goals (10:18)
• What a feedback management program should look like and what sort of impact should businesses expect (21:05)
• Strategies for smaller companies to be resourceful with their VOC initiatives (24:24)
• Illustrating how a VOC program works in a customer service or sales setting (29:52)
• Relevant trends happening now in terms of VOC (37:21)

Sponsor link

Learn how Dynamics 365 Customer Voice can empower your sales, marketing, and service teams to easily scale feedback capture and personalize customer experiences. Learn more about adding Customer Voice to your existing Dynamics 365 solutions:

http://aka.ms/CandRCustomerVoice

Contact us

Email: [email protected]

Follow us on social media

Twitter: https://twitter.com/msftdynamics365

LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics

YouTube: https://www.youtube.com/channel/UCJGCg4rB3QSs8y_1FquelBQ

Gemma Milne talks with Stephen Miller, Vice President, Analytics and Automation, at Xerox about his work with robotic process automation, how it can be a driver for broader digital transformation, and some of the unexpected benefits he has seen from implementing RPA.

About Stephen Miller:

Steve has over 29 years of experience with major global technology companies including executive transformational roles in shared services, IT, major accounts and finance. For the past three years Steve has led Xerox’s Data, Automation and Analytics Organization. In this role he is responsible for Xerox’s digital transformation strategy and execution. As well, Steve leads Xerox’s commercial automation business, creating our digital products and selling scaled AI, data, analytics and automation solutions for leading clients across the globe. Before Xerox, Steve worked at DXC Technology and Hewlett-Packard. He holds an MBA from Boston University and  a Bachelor's Degree from Penn State.

Learn more:

https://www.xerox.com/en-us/services/it-services/robotic-process-automation

Topics of discussion

• Background on the Xerox initiative Project Own It (02:09)
• Explaining robotic process automation (RPA) (05:55)
• How automation can and should drive digital transformation (12:01)
• Quantifying the benefits of process automation (14:44)
• The importance of change management to successful automation initiatives (16:50)
• Advice for companies that might be hesitant about RPA (19:24)
• Unexpected benefits of RPA (26:05)
• The biggest lesson learned from shifting to RPA (30:17)

Sponsor link

Learn how Microsoft Power Automate is helping organizations automate time-consuming, manual tasks and processes to get time back for what matters most. Watch a video to learn more by following the link in the episode description.

https://aka.ms/AA8l72o

Contact us

Email: [email protected]

Follow us on social media

Twitter: https://twitter.com/msftdynamics365

LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics

YouTube: https://www.youtube.com/channel/UCJGCg4rB3QSs8y_1FquelBQ

Gemma Milne talks with Peter Torrellas, Vice President and Partner at Siemens Advanta, about what the word “infrastructure” means today, what more connected infrastructure systems means for the business world, how to understand the vision of “smart cities,” and he thinks infrastructure data can help make the world a better place.

About Peter Torrellas:

Peter Torrellas is the Vice President and Partner for Digital Cities and Infrastructure at Siemens Advanta, the digital transformation consultancy and professional services arm of Siemens AG. In this role, he leads a team of diverse innovators and visionaries in consulting, professional services, solutions, and software development to enable the vision of public and private sector clients on their digital journeys. He is a nationally recognized thought leader in the implementation of technologies across several asset classes and has been hosted by the United Nations, World Bank Group, United States Conference of Mayors, National Governor's Association, National Academy of Sciences, International City and County Managers Association, and many others to discuss the role of technology in our lives.

Learn more:

Masters of the data:  People will play the central role in the networked world               

https://www.siemens-advanta.com/

Topics of discussion

• The evolution of the term “infrastructure” and what it means now (03:19)
• Examples of how infrastructure data is affecting policy and innovation (09:36)
• Managing infrastructure data privacy (12:45)
• Understanding data as an asset class (17:36)
• How smart cities can improve quality of life, and what data is needed to do it (24:07)
• When infrastructure data intersects with human decision-making (26:17)
• The future of infrastructure data from a business and human perspective (30:42)

Sponsor link

Dynamics 365 delivers next generation ERP and CRM business applications, helping employees at every level reason over data, predict trends and make proactive, more-informed decisions. Request a live demo of Dynamics 365 today:

https://aka.ms/AA8vns5

Contact us

Email: [email protected]

Follow us on social media

Twitter: https://twitter.com/msftdynamics365

LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics

YouTube: https://www.youtube.com/channel/UCJGCg4rB3QSs8y_1FquelBQ

Amar is the founder and CEO of Bright Machines, the leader in software-defined manufacturing. Bright Machines has been named a World Economic Forum Technology Pioneer, a BloombergNEF Pioneer, and ranked by Forbes as one of America's most promising AI companies. Prior to Bright Machines, he was co-CEO and Chief Product Officer of Autodesk, where he oversaw the design software leader’s entire software portfolio, including its innovative manufacturing and construction applications. He drove the transformation of Autodesk’s product portfolio from on-premises to SaaS and its business model from one based on perpetual licenses to subscription. He led Autodesk into the cloud and enabled the company’s 12 million customers to access their designs on nearly any device.

Learn more:

https://www.brightmachines.com/

Topics of discussion

• The origin story of Bright Machines (02:48)
• The software-first approach to modern manufacturing (05:49)
• How the increasing role of software is affecting the manufacturing workforce (09:07)
• Reskilling employees to work with software-first manufacturing equipment (12:04)
• Why manufacturing is moving closer to customers (13:41)
• Manufacturing as a competitive advantage (15:47)
• How to drive the intelligent automation conversation at your company (23:51)
• What manufacturers should be doing now to prepare for the future (25:15)

Sponsor link

Learn how Microsoft Dynamics 365 Supply Chain Management is helping businesses build agile and resilient supply chains. Request a live demo today:

https://aka.ms/AA8l720

Contact us

Email: [email protected]

Follow us on social media

Twitter: https://twitter.com/msftdynamics365

LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics

YouTube: https://www.youtube.com/channel/UCJGCg4rB3QSs8y_1FquelBQ

Gemma Milne talks with Mike McIsaac, CEO and managing director of Baker Tilley Canada Corporate Finance, about his experience in the world of mergers and acquisitions. From the challenges of merging or acquiring companies across international borders, to technology compatibilities between target companies, to planning for a future deal, future, this episode will get you up to speed on the some of the latest trends on the M&A side of corporate finance.

About Mike McIsaac:

Mike is an entrepreneur at heart. Currently CEO and managing director of Baker Tilly Canada Corporate Finance, he has built, acquired, and sold many private and successful businesses. A passionate leader with more than 25 years of experience working with private and public businesses as a trusted advisor and valued business partner, he focuses on corporate structure, valuation, taxation, business transactions, and negotiating deals. His ultimate goal is to ensure his clients maintain the wealth they built within their business. He brings his wisdom, ethics, integrity, and ability to make tough decisions to all his business negotiations, resulting in win-win results and transactions that get across the finish line. 

Learn more:

https://www.bakertilly.ca/en/btc/professionals/corporate-finance/mike-mcisaac

https://www.linkedin.com/in/mike-m-95b3134/

Topics of discussion

• How the pandemic affected the M&A market (2:56)
• What’s behind the record-setting pace of 2021 M&A activity (6:02)
• Important considerations for international deals (10:39)
• Technology and strategy considerations for merging businesses (12:37)
• The role of ownership and leadership (17:13)
• How owners can plan for a merger or acquisition (18:56)
• The importance AI has taken on in the world of M&A (22:06)
• Finding your company’s social purpose as competitive advantage (24:45)

Sponsor link

Learn how Microsoft Dynamics 365 Finance is helping organizations monitor the performance of global financial operations in real time, predict future outcomes, and make data-driven decisions to drive growth. Request a live demo today:   

https://aka.ms/AA8l72b

Contact us

Email: [email protected]

Follow us on social media

Twitter: https://twitter.com/msftdynamics365

LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics

YouTube: https://www.youtube.com/channel/UCJGCg4rB3QSs8y_1FquelBQ

Gemma Milne talks with Dr. Michael Marin, of the Mount Sinai Health System, about his role developing a shared surgery model as part of a pilot program to expand delivery of same-day surgery and surgical training, the key technologies that make the program possible, and the impact that this sort of program could have globally in medicine and other industries.

About Michael Marin, MD:

Dr. Michael L. Marin is the Chairman of the Department of Surgery and Surgeon-in-Chief for the Mount Sinai health system in New York City. He has revolutionized modern vascular surgery and sparked the rapid development of new treatments with other physicians around the world for minimally invasive treatment of vascular disease. Dr. Marin is an active clinician, teacher, and contributor to medical literature.  

Learn more:

https://www.linkedin.com/showcase/department-of-surgery-at-mount-sinai

Topics of discussion

• The origin of the global surgery program (02:22)
• Building the technological foundation (07:03)
• The biggest challenges faced so far (12:35)
• Highlighting the benefits of global surgery for patients (15:38)
• Unexpected benefits of the program for surgeons (20:19)
• Advice for people thinking about implementing similar programs (22:58)
• How similar programs can learn from this experience (25:17)
• Expanding the program to other types of surgery (28:51)

Sponsor link

Learn how Microsoft Dynamics 365 Remote Assist enables field personnel to collaborate with experts in a mixed reality environment from virtually anywhere to solve problems in real time. Request a live demo today:

https://aka.ms/AA8kzgj

Contact us

Email: [email protected]

Follow us on social media

Twitter: https://twitter.com/msftdynamics365

LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics

YouTube: https://www.youtube.com/channel/UCJGCg4rB3QSs8y_1FquelBQ

Gemma Milne talks with Ruchika Tulshyan, founder and CEO of Candour, about her work helping companies create strategies for improving diversity and equity in the workplace. Learn key insights including the main factors that have helped build momentum around these issues, small-but-significant behaviors and practices that can help boost inclusiveness, and how to think about the benefits of diversity and inclusion using the language of business.

About Ruchika Tulshyan:

Ruchika Tulshyan is an award-winning inclusion strategist who is deeply passionate about designing equitable workplaces. Through her company, Candour, she advises companies on diversity, equity, and inclusion strategy and communications. Ruchika is known for her intersectional and data-driven approach, as well as leveraging her deep expertise in communication to create common language around diversity, equity, and inclusion. She was named the Most Influential D&I leader in 2019 and 2020.

Learn more:

https://www.rtulshyan.com 
https://www.candourglobal.com

Topics of discussion

• The most common situations where workplace inequity and exclusion tend to show up (02:37)
• Looking at return-to-work policies through an equity and inclusion lens (16:24)
• Practices to help ensure equitable access to technology (19:30)
• Practices to help ensure equitable access to knowledge and information (23:11)
• Techniques for eliminating “action bias” (30:58)
• Responding effectively to employee input, such as surveys (32:59)
• Putting the benefits of diversity and inclusion into the language of business (36:49)

Sponsor link

Dynamics 365 delivers next generation ERP and CRM business applications, helping employees at every level reason over data, predict trends and make proactive, more-informed decisions. Request a live demo of Dynamics 365 today:

https://aka.ms/AA8vns5

Contact us

Email: [email protected]

Follow us on social media

Twitter: https://twitter.com/msftdynamics365

LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics

YouTube: https://www.youtube.com/channel/UCJGCg4rB3QSs8y_1FquelBQ