Federal Fridays with ServiceNow (Government)

Today's guest is Nichole Francis Reynolds, Vice President and Global Head of Government Relations at ServiceNow. In her role, Nichole is responsible to build and manage ServiceNow's global government relations team and budget, as well as to report to General Counsel and work closely with C-Suite executives. She develops, leads and executes ServiceNow’s global government relations, public policy, advocacy and communications objectives.

Nichole's responsibilities also include to develop and lead alignment strategies to help grow the public sector business, and work closely with business units to accomplish corporate objectives. She helps develop strategies to educate governments about ServiceNow’s NOW Platform and technology solutions, ways their solutions protect IT infrastructure, and modernizing the delivery of employee processes and citizen services around the world.

In this episode, Nichole will talk about:
• How she got into the world of ServiceNow
• An insight into the team and her day-to-day role with ServiceNow
• Prioritizing global initiatives, staying accountable and focusing efficiently
• How ServiceNow builds relationships and supports military personnel
• Aiding government missions efficiently such as natural disaster response
• How the government relations team shapes AI legislation
• Seeking global AI law harmonization and promoting diverse development

See video recording here:link to YouTube

To find out more about all the great work happening at ServiceNow, check out the website www.servicenow.com or follow on LinkedIn, Instagram and Twitter @ServiceNow. You can also connect with Nichole directly on LinkedIn or follow her on X @NicholeFrancisR.

This episode is hosted by Mark Kelly CCO at Alldus.

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Today's guest is Chris Dilley, CTO/Chief Architect – State & Local Government – Higher Education at ServiceNow. Chris is a highly driven business technology executive with a career of positively disrupting and creating organizations that improve the customer/citizen experience, optimize, automate, grow influence, services, and customer satisfaction. He has a proven record of identifying innovative solutions that enable evolution and organizational change to serve both their employees and their customers. 

Chris has direct experience with strategic leadership and accountability for re-engineering and modernizing of processes supporting enterprise and customer and citizen service management, IT and business operation automation, sales and marketing automation, product development and management, business intelligence, and analytics. His key strengths include successful strategic development and leadership abilities, project and program management, and a strong ability to build and improve customer experiences.

In this episode, Chris will talk about:
• His background and day-to-day role with ServiceNow
• Examples of Digital Transformation in government and higher education
• Understanding from the user perspective
• Challenges in introducing ServiceNow to government bodies
• How ServiceNow integrates with existing systems
• Helping organizations upskill on ServiceNow
• Using ServiceNow to combat societal problems

This episode is hosted by Mark Kelly CCO at Alldus.
See video recording here: https://youtu.be/uGDGjGBver4

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Today's guest is Herb Thompson, Senior Program Manager – Veteran Programs at ServiceNow, where his mission is to grow the veteran talent pool in the ServiceNow ecosystem. Herb is also the author of the best-selling and award-winning book, The Transition Mission, from his perspective as a retired Special Forces (Green Beret) leader. He is the only person in US Army history to have earned the Green Beret and Drill Sergeant of the Year awards.

Herb is actively involved in the SkillBridge program, which is an intensive, 40hrs a week, 16 week, cohort based virtual training program. The mission of the program is to help transitioning service members, Veterans and Military spouses into meaningful employment. While they do not guarantee employment, their measure of success is to place participants into meaningful employment upon successful completion of the program. 

In this episode, Herb will discuss:
• How he got into the world of ServiceNow
• His role as Senior Programs Manager
• Transitioning from the military into the corporate world
• An overview of the Skillbridge program
• Commitment, mindset and overcoming imposter syndrome
• Success stories of the program
• Advice for people looking to transition into this space

See video recording here: https://youtu.be/uIeTWCUMvrI

See omnystudio.com/listener for privacy information.

Today's guest is Jonathan Alboum, Federal Chief Technology Officer at ServiceNow. In his role with the Federal Government at ServiceNow, Jonathan works with federal agencies to deliver digital workflows that create great experiences and unlock productivity. Prior to ServiceNow, Jonathan was the Public Sector CTO for Veritas Technologies, where he helped government, healthcare, and education organizations manage, secure and identify business value from data on premises or in multi-cloud environments.

Jonathan's Federal government tenure includes serving as the CIO for the U.S. Department of Agriculture (USDA). He led the development of the USDA’s IT Modernization strategy, including Cloud computing, network modernization, and enhanced cyber security for a $3 billion annual technology spend. In addition, he served as a leader in USDA’s Acquisition community, supporting the oversight, assessment, and strategic planning of national programs comprising an acquisition portfolio of more than 70,000 awards worth $6 billion annually.

In this episode, Jonathan will discuss:
• His background working in federal government
• How ServiceNow is being utilized in the federal sector
• A Case study of ServiceNow in the Fish and Wildlife service
• Overcoming challenges of implementing ServiceNow
• How ServiceNow integrates with existing systems and technologies
• The role of ServiceNow in Cybersecurity & Data Privacy
• ServiceNow’s RiseUp program
• How ServiceNow will continue to evolve in federal government

See video recording here: https://youtu.be/XZc8dkHiNTk

See omnystudio.com/listener for privacy information.

Today's guest is Ivy Ryerson, Principal Strategist - U.S. Federal Inspire Value at ServiceNow. Ivy has over 15 years of experience working with federal and commercial organizations to develop and execute digital transformation and business strategy initiatives that are aligned with policy, business priorities, and risk management programs. In her current role, Ivy is responsible to engage with executives to define and manage bespoke industry-aligned digital transformation advisory engagements at select key customers.

Ivy leads discovery workshops with customer leadership and their teams to understand key business objectives, challenges, desired outcomes, and future state of service delivery modernization. She also communicates strategic alignment, presents multi-year roadmaps, and documents the full business case to justify action and investment. Ivy also provides full lifecycle business outcomes and offers value realization advisory to senior leadership.

In this episode, Ivy will discuss:

• Her background and journey into the world of ServiceNow
• Helping federal agencies improve services and efficiency through Digital Transformation
• Understanding the problems they’re solving for customers
• Case study of simplifying tools and processes for call center agents
• Providing a single platform for seamless access to information
• Utilizing ServiceNow to positively impact people’s lives

See video recording here: https://youtu.be/77Wsu2qXOqo

See omnystudio.com/listener for privacy information.

Utilizing and managing an Authority to Operate (ATO) is a common struggle across Federal agencies. In this fireside chat, learn how a unified enterprise ATO helped the Navy and Marine Corps create increased transparency, visibility, and efficiencies inside their agencies.

Featured Speakers:
• David Perodin, Cloud Security SME, Office of the CISO, ServiceNow
• Alex Beachy, Enterprise Account Executive, ServiceNow
• Van Chapman, ServiceNow Services, Program Executive Office Digital and Enterprise Services, ServiceNow

See video recording here: link to YouTube

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In accelerating digital transformation, experience is key, while modern service delivery means anticipating issues before they arise and empowering constituents to quickly get what they need. In this session, we will align those concepts in a Total Experience journey, in which we will discuss utilizing design thinking concepts to define desired outcomes, coming together in a shared vision, driving innovation, and leveraging the breadth of ServiceNow’s capabilities to deliver a transformative user experience. Join us to learn how to design the experience your employees and constituents need to deliver on your mission.

Featured Speakers:
Jonathan Alboum, Federal CTO, ServiceNow
AJ Siegel, Experience Strategist, ServiceNow

See video recording here: link to YouTube

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From forecasting and acquisition to deployment and maintenance, managing the life cycle of non-IT assets can be a daunting challenge. Disjointed systems, inconsistent processes, and limited data provide insufficient insight and make it difficult to determine costs and spending. Join this session to explore how ServiceNow can provide a powerful solution, with better insight and governance, as well as more effective outcomes for your organization.

Featured Speakers:
• Kevin Adler Sales Manager, Customer & Industry Workflows ServiceNow
• Eric Ferrington Product Management Director, Enterprise & IT Asset Management ServiceNow
• Brian Philbin Senior Advisory Solution Consultant - Field Service Management ServiceNow
• Andrew Scherer IT Transformation Solution Sales Manager, Federal ServiceNow

See video recording here: link to YouTube

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Today’s Federal government only leverages a fraction of its current talent because agencies have no way to see the full range of employee experience and expertise. This untapped potential leads to myriad missed opportunities for the workforce, reduces employee engagement, and increases turnover. Agencies need new, innovative, and agile ways to visualize their “workforce gold.” Join this session to learn how to use skills intelligence to power the Federal workforce and create great employee experiences that inspire mission-critical outcomes.

Featured Speakers:
Kelly Kent, SVP, Global People Operations, ServiceNow
Kimberly Steide, Associate Deputy Assistant Secretary – Human Capital, Department of Health and Human Services

See video recording here: link to YouTube

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Zero Trust is more than a mandate, it’s a framework and maturity journey. It’s also not achieved with a single technology. During this session, we’ll explore how a platform-based approach, coupled with automation and orchestration, enables agencies to move their Zero Trust plans forward to secure their missions.

Featured Speakers:
• Ben de Bont Chief Information Security Officer ServiceNow
• Ann Dunkin Chief Information Officer Department of Energy
• Dr. Kelly Fletcher Chief Information Officer Department of State
• Jamie Holcombe Chief Information Officer United States Patent and Trademark Office

See video recording here: link to YouTube

See omnystudio.com/listener for privacy information.