Keep Smiling: The E-Commerce Customer Experience Podcast
by SellerSmileSelling products online is challenging and can lead to poor customer experiences. In each episode, we explore how entrepreneurs and organizations in e-commerce are delivering delightfully unexpected experiences to their shoppers and customers! Amazon FBA, Shopify, artificial intelligence... We’ll discuss what matters today and what you can do to build a better eCommerce business, we’ll show you how! :) Appreciate the show? Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast? Email us: keepsmiling (at) sellersmile.com.
Copyright: SellerSmile, All Rights Reserved
Episodes
Ep. 023 - Changes to Amazon Product Reviews + Customer Service Rating (beta)
13m · PublishedToday's episode is the 2nd part of a conversation Michael and I had a few weeks ago in November 2019.
We review two recent changes in Amazon, textless Product Reviews + the Customer Service Rating (beta) feature found inside Buyer-Seller Messaging.
Show notes: www.sellersmile.com/023
Want to support the show?!
>>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :)
Have an inquiry related to the podcast?
>>> Email us: [email protected].
This show is produced by SellerSmile, your e-commerce customer service team.
Ep. 022 - 1 Million on Shopify + Amazon "Request a Review" Button + Missing Customer Data in Seller Central
17m · PublishedToday's episode is a variety of the most interesting e-commerce customer service related news, updates, and articles from early November 2019.
Show notes: www.sellersmile.com/022
Want to support the show?!
>>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :)
Do you have an inquiry related to the podcast?
>>> Email us: [email protected].
This show is produced by SellerSmile, your e-commerce customer service team.
Ep. 021 - 2019 Amazon Holiday Guide Review
10m · PublishedTygh reviews Amazon's Holiday Guide with a screen share and a festive costume!
Watch the video: https://youtu.be/sqHct2DFQMw
Show notes: https://www.sellersmile.com/021
Ep. 020 - Amazon Brand Messaging Pilot Program Preview
22m · PublishedA preview of what we know about Amazon Brand Messaging and why it will be important to Amazon sellers.
Show notes: https://www.sellersmile.com/020
Ep. 019 - FBA Repackaging, Shopify Chat, and the New A+ Content: E-Commerce Customer Service Roundup (9/24/19)
33m · PublishedToday's episode is a variety of the most interesting e-commerce customer service related news, updates, and articles from late in Q3, 2019.
1- FBA repackaging and refurbishment services required? (2:21)
2- Shopify Chat for iOS launched in August. (15:29)
3- “Enhanced Brand Content” is now called “A+ Content.” (23:22)
Show notes: www.sellersmile.com/019
Want to support the show?!
>>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :)
Do you have an inquiry related to the podcast?
>>> Email us!: [email protected].
This show is produced by SellerSmile, “Your e-commerce customer service team.”
Ep. 018 - CX Spotlight with Dr. Ryan Hamilton of Emory University
54m · PublishedIn our second CX Spotlight episode, we shine a light on Ryan Hamilton, a marketing professor that studies decision making at Emory University.
In this conversation, we cover Ryan's background and experiences that led him to the work he does today and his opinions on how the science of decision making applies in the business world and to e-commerce merchants.
Show notes: www.sellersmile.com/018
Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉
Do you have an inquiry related to the podcast?? >>> Email us!: [email protected].
This show is produced by SellerSmile, “Your e-commerce customer service team.”
Ep. 017 - Create Emotional Connections with Your Customers with Shannon Roddy
38m · PublishedShow notes: www.sellersmile.com/017
Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉
Do you have an inquiry related to the podcast?? >>> Email us!: [email protected].
This show is produced by SellerSmile, “Your e-commerce customer service team.”
Ep. 016 - E-Commerce Customer Service Roundup (July, 2019); PII MWS API Update, Transparency Expansion, and Prime Day 2019
23m · PublishedToday's episode is a selection of the most interesting e-commerce customer service related news, updates, and articles from July 2019. This is our 3rd roundup, previous roundups include May (Ep. 007) and June (Ep. 011).
Show notes: www.sellersmile.com/016
Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉
Have an inquiry related to the podcast?? >>> Email us!: [email protected].
This show is produced by SellerSmile, “Your e-commerce customer service team.”
Ep. 016 - E-Commerce Customer Service Roundup (July, 2019); PII MWS API Update, Transparency Expansion, and Prime Day 2019
23m · PublishedToday's episode is a selection of the most interesting e-commerce customer service related news, updates, and articles from July 2019. This is our 3rd roundup, previous roundups include May (Ep. 007) and June (Ep. 011).
Show notes: www.sellersmile.com/016
Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉
Have an inquiry related to the podcast?? >>> Email us!: [email protected].
This show is produced by SellerSmile, “Your e-commerce customer service team.”
Ep. 015 - Customer Experience Spotlight on Help Scout with Mathew Patterson
50m · PublishedIn our first CX Spotlight episode, we spoke with Mathew Patterson about how Help Scout creates excellent experiences for their users, their users' customers, and for the Help Scout team themselves.
Show notes: www.sellersmile.com/015
Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉
Have an inquiry related to the podcast?? >>> Email us!: [email protected].
This show is produced by SellerSmile, “Your e-commerce customer service team.”
Keep Smiling: The E-Commerce Customer Experience Podcast has 46 episodes in total of non- explicit content. Total playtime is 22:58:55. The language of the podcast is English. This podcast has been added on August 26th 2022. It might contain more episodes than the ones shown here. It was last updated on May 25th, 2024 19:42.
