Keep Smiling: The E-Commerce Customer Experience Podcast
by SellerSmileSelling products online is challenging and can lead to poor customer experiences. In each episode, we explore how entrepreneurs and organizations in e-commerce are delivering delightfully unexpected experiences to their shoppers and customers! Amazon FBA, Shopify, artificial intelligence... We’ll discuss what matters today and what you can do to build a better eCommerce business, we’ll show you how! :) Appreciate the show? Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast? Email us: keepsmiling (at) sellersmile.com.
Copyright: SellerSmile, All Rights Reserved
Episodes
Ep. 015 - Customer Experience Spotlight on Help Scout with Mathew Patterson
50m · PublishedIn our first CX Spotlight episode, we spoke with Mathew Patterson about how Help Scout creates excellent experiences for their users, their users' customers, and for the Help Scout team themselves.
Show notes: www.sellersmile.com/015
Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉
Have an inquiry related to the podcast?? >>> Email us!: [email protected].
This show is produced by SellerSmile, “Your e-commerce customer service team.”
Ep. 014 - Online Reputation Management for Your E-Commerce Brand
45m · Published- What is reputation management and why is it important?
- Where does online reputation management happen?
- Best practices for reputation management.
Show notes: www.sellersmile.com/014
Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉
Have an inquiry related to the podcast?? >>> Email us!: [email protected].
This show is produced by SellerSmile, “Your e-commerce customer service team.”
Ep. 013 - Customer Reviews on the Amazon Brand Dashboard
36m · PublishedWe recently discovered an exciting update related to reputation management for Amazon product reviews. This new feature, the “Customer Reviews” dashboard is compelling for several reasons. We cover the update and our top takeaways below.
Show notes: www.sellersmile.com/013
Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉
Have an inquiry related to the podcast?? >>> Email us!: [email protected].
This show is produced by SellerSmile, “Your e-commerce customer service team.”
Ep. 012 - 7 Ways Amazon FBA Sellers Can Be Proactive with their Customer Service for Prime Day with Liz Fickenscher, eComEngine
52m · PublishedSellerSmile recently had a conversation with Liz Fickenscher of eComEngine and FeedbackFive. We discussed “7 Amazon FBA Customer Service Tips for Prime Day.”
This year, Prime Day is scheduled to start on July 15 at midnight PT and will run for 48 hours. Make sure that your customer service systems are set up and ready to go! Review Amazon’s Prime Day guide for 2019.
SellerSmile is your e-commerce customer service team. Browse SellerSmile services. We offer a free 7-day trial!
Show notes: www.sellersmile.com/012
Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉
Have an inquiry related to the podcast?? >>> Email us!: [email protected].
This show is produced by SellerSmile, “Your e-commerce customer service team.”
Ep. 011 - E-Commerce Customer Service Roundup (June 2019); Shopify Fulfillment Network Announcement and Updated Amazon Title Guidelines
22m · PublishedThis is our 2nd e-commerce customer experience roundup, it’s a combination of interesting topics, curated news, updates, notable social media comments, or articles we’d like to feature.
Show notes: www.sellersmile.com/011
Want to support the show?? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉
Have an inquiry related to the podcast?? >>> Email us: [email protected].
This show is produced by SellerSmile, “Your e-commerce customer service team.”
Ep. 010 - Brick-and-Mortar vs E-Commerce Customer Service Part 2; Using Proactive Customer Service to Influence Shopper Decisions
39m · PublishedAs an e-commerce seller, you have to ask yourself why someone is purchasing from you instead of going to a brick-and-mortar store like Walmart or Nordstrom. Think about how you can influence them not only to want to buy from you again but to tell their friends about you and leave a great review.
Although you’re primarily competing for buyers' attention online, they are still thinking through whether or not buying through brick-and-mortar or online will be their best option.
Your customer service, more specifically, your proactive customer service, can help them choose you!
Show notes: www.sellersmile.com/010
Want to support the show?? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉
Have an inquiry related to the podcast?? >>> Email us: [email protected].
This show is produced by SellerSmile, “Your e-commerce customer service team.”
Ep. 009 - Brick-and-Mortar vs E-Commerce Customer Service; Part 1
1h 5m · PublishedCustomer service in your typical brick-and-mortar store used to be the only kind of customer service that people dealt with on a regular basis. There were brands and companies like Nordstrom, Macy’s, Barneys, etc., that held themselves in high regard for their luxury goods and the luxury shopping experience they provided.
Today, millions of shoppers are buying goods and services online. While they aren't interacting in-person anymore, e-commerce sellers still need to offer excellent customer service to stay competitive in an ever-growing global marketplace.
In this episode, we talk with our Design Lead, Lin Zarcone, comparing and contrasting brick-and-mortar customer service with e-commerce customer service.
Show notes: www.sellersmile.com/009
Want to support the show?? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉
Have an inquiry related to the podcast?? >>> Email us: [email protected].
This show is produced by SellerSmile, “Your e-commerce customer service team.”
Ep. 008 - Creating a Strong Customer Service Strategy Webinar Q & A with Kate Valentine, Keyword Podcast
23m · PublishedShow notes: www.sellersmile.com/008
Want to support the show?? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉
Have an inquiry related to the podcast?? >>> Email us: [email protected].
This show is produced by SellerSmile, “Your e-commerce customer service team.”
Ep. 007 - E-Commerce Customer Experience Roundup (May 2019); Other 3P Sellers Selling your Brand, Customer Service SOPs, and Product Review Updates
32m · PublishedThis is our first e-commerce customer service roundup, it's a combination of interesting topics, curated news, updates, notable social media comments, or articles we’d like to feature.
Show notes: www.sellersmile.com/007
Want to support the show?? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉
Have an inquiry related to the podcast?? >>> Email us: [email protected].
This show is produced by SellerSmile, “Your e-commerce customer service team.”
Ep. 006 - Crowdsourcing Actionable Improvements from Your Customer Service
49m · PublishedCompanies will pay large sums of money for market research, the feedback from their target audience is valuable and used to make strategic business decisions.
In e-commerce, this feedback is plentiful and free! By systematically recording and analyzing your customer service interactions, online sellers can discover the next steps to take to improve their products and business.
In this episode, we outline how to find your next great idea hiding in your customer service inbox!
Show notes: www.sellersmile.com/006
Want to support the show?? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉
Have an inquiry related to the podcast?? >>> Email us: [email protected].
This show is produced by SellerSmile, “Your e-commerce customer service team.”
Keep Smiling: The E-Commerce Customer Experience Podcast has 46 episodes in total of non- explicit content. Total playtime is 22:58:55. The language of the podcast is English. This podcast has been added on August 26th 2022. It might contain more episodes than the ones shown here. It was last updated on May 25th, 2024 19:42.
