Keep Smiling: The E-Commerce Customer Experience Podcast
by SellerSmileSelling products online is challenging and can lead to poor customer experiences. In each episode, we explore how entrepreneurs and organizations in e-commerce are delivering delightfully unexpected experiences to their shoppers and customers! Amazon FBA, Shopify, artificial intelligence... We’ll discuss what matters today and what you can do to build a better eCommerce business, we’ll show you how! :) Appreciate the show? Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast? Email us: keepsmiling (at) sellersmile.com.
Copyright: SellerSmile, All Rights Reserved
Episodes
Ep. 042 - Trademarks, IP and Customer Experience
11m · PublishedShow notes:SellerSmile.com/042
Tools and resources:
- -- USPTO Learning Resources
- -- SellerSmileis your e-commerce customer service team. We offer a free 7-day trial! Browse our services athttps://www.sellersmile.com/services/
- -- TryHelp Scoutfor your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through our link athttps://helpscout.partnerlinks.io/jftujl9iejkq
- --Bluehostfor a domain, hosting, or email athttps://bluehost.sjv.io/c/3516541/795082/11352
>>> Leave us a review and rating wherever you get your podcasts! Thank you! :)
Have an inquiry related to the podcast?!
>>> Email us: keepsmiling(at)sellersmile.com.
This show is produced bySellerSmile, your e-commerce customer service team since 2017.
Ep. 041 - Setting SPF, DKIM and DMARC Domain Records
12m · PublishedShow notes: SellerSmile.com/041
Tools and resources:
- -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services athttps://www.sellersmile.com/services/
- -- Try Help Scout for your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through our link athttps://helpscout.partnerlinks.io/jftujl9iejkq
- -- Bluehost for a domain, hosting, or email athttps://bluehost.sjv.io/c/3516541/795082/11352
>>> Leave us a review and rating wherever you get your podcasts! Thank you! :)
Have an inquiry related to the podcast?!
>>> Email us: keepsmiling(at)sellersmile.com.
This show is produced bySellerSmile, your e-commerce customer service team since 2017.
Ep. 040 - Intro to Email Authentication
10m · PublishedShow notes: SellerSmile.com/040 - Email authentication technology serves as a vital defense against phishing scams and unauthorized email impersonation. By implementing email authentication protocols, businesses can protect their customers and uphold their brand integrity. At its core, email authentication involves verifying the legitimacy of an email sender and ensuring that emails are delivered securely.
Tools and resources:
- -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services athttps://www.sellersmile.com/services/
- -- Try Help Scout for your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through our link athttps://helpscout.partnerlinks.io/jftujl9iejkq
>>> Leave us a review and rating wherever you get your podcasts! Thank you! :)
Have an inquiry related to the podcast?!
>>> Email us: keepsmiling(at)sellersmile.com.
This show is produced bySellerSmile, your e-commerce customer service team since 2017.
Ep. 039 - 5 Best Practices for Your Customer Service Email Address
7m · PublishedShow notes: SellerSmile.com/039 - Discover 5 essential tips to optimize your e-commerce customer service email address for success. From branded domains to email authentication, we've got you covered!
Tools and resources:
- -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services athttps://www.sellersmile.com/services/
- -- Try Help Scout for your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through our link athttps://helpscout.partnerlinks.io/jftujl9iejkq
>>> Leave us a review and rating wherever you get your podcasts! Thank you! :)
Have an inquiry related to the podcast?!
>>> Email us: keepsmiling(at)sellersmile.com.
This show is produced bySellerSmile, your e-commerce customer service team since 2017.
Ep. 038 - E-Commerce Customer Service
11m · PublishedShow notes: SellerSmile.com/038
>>> Leave us a review and rating wherever you get your podcasts! Please and thank you. :)
Have an inquiry related to the podcast?!
>>> Email us: keepsmiling(at)sellersmile.com.
This show is produced bySellerSmile, your e-commerce customer service team since 2017.
Ep. 037 - What is "Customer Service"?
9m · PublishedShow notes:SellerSmile.com/037 - Tygh answers the question "What is customer service" with several perspectives from industry leaders, Help Scout, Zendesk, Shopify and ChatGPT.
Customer service is HUGE for any business so taking the right perspective on it can make all the difference.
>>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :)
Have an inquiry related to the podcast?!
>>> Email us: keepsmiling(at)sellersmile.com.
This show is produced bySellerSmile, your e-commerce customer service team since 2017.
Ep. 036 - Reintroduction to SellerSmile and the Podcast
6m · Published
What’s next?
- Regular (weekly) helpful content for customer service teams, every Monday
- Multimodal: video + audio + text!
- Five minute timer, one take!
Thanks for listening :)
This show is produced by SellerSmile, your e-commerce customer service team.
Stay safe and keep smiling! 🙂
Produced by SellerSmile
Ep. 035 - Tygh's Interview on The Checkout with Adii Pienar of Cogsy
44m · PublishedThis episode is a recent conversation I had with author and 3x founder, Adii Pienar.
After building Conversio & WooCommerce, Addi is leading a company called Cogsy, making inventory management and financial systems for Shopify and Amazon sellers.
In this conversation we review how SellerSmile got it's start and some interesting ideas around customer experience, customer service, artificial intelligence.
In particular, and related to Cogsy, we talk about the perils of stocking out. Cogsy helps sellers develop a system to to manage inventory levels by reading historical data and forecasted events. Try Cogsy with a free trial ~ 2 weeks. They'll help you clean and setup your SKUs and lead times to ensure your customers are left waiting for your products. Try Cogsy free for 14 days.
This audio is from Cogsy's podcast, entitled, "The Checkout", a weekly audio experience covering DTC best practices, emerging retail trends, and first-hand insights from e-commerce experts.
Find links to the resources discussed at sellersmile.com/035 or sellersmile.com/cogsy.
Enjoy my conversation with Adii Pienar of Cogsy! :)
Ep. 034 - Bookkeeping for E-commerce with Nathan Hirsch of EcomBalance
30m · PublishedIn my conversation with Nathan, we discuss what he's up to now, three years after the FreeUp acquisition. He describes how he started EcomBalance and Outsource School during the pandemic, the nuances of bookkeeping and accounting for e-commerce businesses, and life as a new foster parent!
Nathan has a ton of energy and a passion for customer service, instilled during his time working at Firestone. He carries that with him today in the way he graciously caters to the clients, customers, and freelancers of his various companies.
Enjoy my conversation with Nathan Hirsch!
Full video and show notes >>> https://www.sellersmile.com/034
Ep. 033 - A Career in Customer Service with Jace of SellerSmile
34m · PublishedJace, from Marikina City, Philippines, has made her career in different roles related to customer service. From Cricket Wireless to e-commerce with Seller Labs and Snagshout where she met Michael and Tygh. Today, Jace is a Customer Experience Specialist at SellerSmile, specializing in account management and internal training.
Full video interview: https://www.sellersmile.com/033
Keep Smiling: The E-Commerce Customer Experience Podcast has 46 episodes in total of non- explicit content. Total playtime is 22:58:55. The language of the podcast is English. This podcast has been added on August 26th 2022. It might contain more episodes than the ones shown here. It was last updated on May 17th, 2024 13:11.