Innovate for Impact

Dan Bentley & Tracey Newman unpack what the difference is between a client-centred strategy vs a traditional strategy. The benefits for your organisation in having a client-focused strategy, and some tips on how you can get started.

Here’s a taste of what Dan & Tracey cover during their conversation:

• The significant benefit of having client centered strategy versus traditional strategy.
• The importance of aligning your overall strategy and your services, to ensure both are pointing in the direction of creating a person-centred organisation.
• How involving your clients in your strategy creation can make a really big difference for the board and will create a much more effective strategy.
• How Dan previously helped a community legal centre’s leadership team to create a client-centred strategy, by bringing the client’s stories and challenges into the process and what benefits it had.
• The quality of services you’re able to create and the quality of the organisation that you’re able to build, plus how this type of strategy can help you to be compliant.
• How to get started building your very own ‘client centred strategy’: By bringing the stories of the client into the room.

Links from the episode

• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode Dan Bentley & Tracey Newman are joined by Michelle Braham the CEO of Employment Options Inc. A not for profit organisation in Adelaide, Australia. They speak to Michelle about a program she developed named ‘BizAbility’ and how its positively changing the lives of people with disability, by helping them to learn human centred design techniques so that they can explore self employment. 

Here’s a taste of what Dan & Tracey cover during their conversation:

• Michelle talks about the program that they co-created with people living with disability and other stakeholders, to teach participants how to explore self employment using the human centered design process. 
• How the team at Employment options had participants bring in their idea and they assisted them to understand whether it was a viable product or service. Then, how they could take their idea to market.
• Michelle shared some stories of what she found when she had people going through her first few cohorts of the program.
• Michelle shares how the program built a sense of community among the participants.
• Tracey discusses how she helped Michelle and her team create a plan to co-design using an empathy workshop. 
• Discussing how giving people an opportunity to explore self-employment was what they originally set out to do, but found it was more helpful to guide participants to an endpoint that was right for them. It didn’t have to be self employment.
• Dan gave credit to Michelle and the team’s execution, and the important role their evaluation and continuous improvement mindset had one the success of the program.
• Michelle gave her top tips on how to get started if you also wanted to use co-design to develop a similar program.

Links from the episode

• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

The Innovate For Impact podcast is for leaders in the social sector who want to create a more innovative and impactful organisation. Each episode is jam packed with tips on how you can deliver more impact, and we bring you stories from other leaders in the sector that are making a difference.
 

In this episode Dan Bentley & Tracey Newman share their top 3 tips on how you can become more innovative in the social sector. 

Here’s a taste of what Dan & Tracey cover during their conversation:

• Tracey shares her background story of how managing call centres helped her see the importance of looking at things from the client’s perspective. And how Tracey’s mindset shift led to her learning more and more of the innovation skills that she uses today.
• Dan shares his similar background experience when he started to work in corporates, and how he got his “dream role” but was not really that fulfilled and how he realised that he should do something different on a day-to-day basis that was more about having a social impact.
• Tracey explains their differences, that she didn’t really consider herself as a creative person, and still despite those, how they also came to be working together.
• How Dan was having some kind of a quarter life crisis and decided to travel to different parts of the world.
• During the volunteer work he had in Sweden, was when he realised more about himself and ultimately decided to start up Impacto Consulting.
• Dan and Tracey share their memories about the early days of working together, starting up Impacto Consulting.
• Tracey and Dan give their top 3 tips on how you can be innovative in the sector. Topics covered are; having the right mindset to innovate, the top tools you need, and also how having a strong mission can help your people to become more innovative.

Links from the episode

• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode Dan Bentley & Tracey Newman explore the concept of adaptive leadership. They discuss what it is, why it is important and ways to use it in your organisation.

Here’s a taste of what Dan & Tracey cover during their conversation:

• Dan talks about how leadership is situational and why adaptive leadership is important.
• Rigidity and structure are important to have as guide rails, but can not be helpful in a fast-changing world.
• How working with aged care providers to use the Aged Care Standards as a way to guide them in the right direction with their innovations.
• Tracey talks about micromanagement and how leaders are actively avoiding being a micromanager and how they often tend to admit that they aren’t.
• One of the benefits of having adaptive leaders was how quickly these leaders adjusted well when COVID hit and how it could really be critical especially that we’re seeing lots of changes.
• Dan talks about one of their favorite training tools in their organization, the leadership decision making triangle, that can help your leaders to become better decision makers.

Links from the episode

• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode Dan Bentley & Tracey Newman are joined by Michelle Braham the CEO of Employment Options Inc. A not for profit organisation in Adelaide, Australia. They speak to Michelle about a program she developed named ‘BizAbility’ and how its positively changing the lives of people with disability, by helping them to learn human centred design techniques so that they can explore self employment. 

Here’s a taste of what Dan & Tracey cover during their conversation:

• Michelle talks about the program that they co-created with people living with disability and other stakeholders, to teach participants how to explore self employment using the human centered design process. 
• How the team at Employment options had participants bring in their idea and they assisted them to understand whether it was a viable product or service. Then, how they could take their idea to market.
• Michelle shared some stories of what she found when she had people going through her first few cohorts of the program.
• Michelle shares how the program built a sense of community among the participants.
• Tracey discusses how she helped Michelle and her team create a plan to co-design using an empathy workshop. 
• Discussing how giving people an opportunity to explore self-employment was what they originally set out to do, but found it was more helpful to guide participants to an endpoint that was right for them. It didn’t have to be self employment.
• Dan gave credit to Michelle and the team’s execution, and the important role their evaluation and continuous improvement mindset had one the success of the program.
• Michelle gave her top tips on how to get started if you also wanted to use co-design to develop a similar program.

Links from the episode

• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

A podcast for leaders in the social sector who want to deliver more impact through innovation. Each week we deliver tips on how you can be more innovative and speak to leaders from across the sector to share best practice.

Links from the episode

• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

A podcast for leaders in the social sector who want to deliver more impact through innovation. Each week we deliver tips on how you can be more innovative and speak to leaders from across the sector to share best practice.

Links from the episode

• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here