Outback Talks: The Employee Engagement Podcast

For more info, visit: https://blog.outbackteambuilding.com/team-building-training-trends-for-2019 Many of 2018's team building and training trends closely related to how many of us function today: with a need for convenience and an increasing use of technology. But what does next year have in store for business professionals? In our latest episode of Outback Talks: The Employee Engagement Podcast, we speak with three experts — Jules Joyce, Lyndon Friesen, and Joe Britto — to find out their expert predictions in team building, training, coaching, and consulting.

For more info, visit: blog.outbackteambuilding.com/how-office-design-can-help-you-work-better Your environment plays a major role in how happy and healthy your team is. In a recent study, researchers found that only 13% of workers are highly engaged and satisfied with their workplace. It's an alarming statistic — after all, if the vast majority of your workforce is feeling unsatisfied in their surroundings, that’s not good for their overall well-being or for the company's. So, can your office be used as a tool to boost employee engagement? According to Morgan Thomas, an interior designer at the commercial interior design firm Cutler, answer is yes. We reached out to Morgan to discuss office design and how your environment can impact the way that your team works. In the interview, Morgan suggests a few things that you can do to make a big difference and create a more positive atmosphere.

For more info, visit: https://blog.outbackteambuilding.com/how-to-generate-enthusiasm-for-csr-from-within-your-organization Studies have shown that people are more engaged and much happier at their jobs when their employer is socially responsible. But how do you get your employees excited about your CSR efforts? We sat down with Murray Seward, CEO of Outback Team Building & Training, to talk about corporate social responsibility and why encouraging your employees to drive your philanthropic initiatives is so important.

For more info, visit: https://blog.outbackteambuilding.com/avoid-these-3-mistakes-to-have-an-unforgettable-kick-off-meeting When it comes to planning a kick-off, there can be a lot of pressure to organize a successful and effective meeting. This expectation may have left you wondering: exactly how can you ensure attendees are absorbing all of the important details? Don’t waste company time and money with a multi-day meeting no one will remember. Employee Engagement Consultant at Outback Team Building & Training, Bryan McWilliams, weighs in on how you can plan an epic kick-off.

For more info, visit: https://blog.outbackteambuilding.com/3-pro-tips-on-using-d.i.s.c.-in-your-office Professional facilitator, Lyndon Friesen, offers expert advice on how your team can effectively use D.I.S.C. within your organization. Find out the three business situations he recommends using D.I.S.C. in to become a stronger, more cohesive team. Identifying your team’s strengths and weakness is great…but can having this knowledge really help with everyday interactions in your office? Our team recently sat down with Lyndon Friesen, Lead Skill Development Facilitator at Outback Team Building & Training, to discuss the best ways to use D.I.S.C. in the workplace.

Learn more, visit: http://blog.outbackteambuilding.com/how-outback-improved-employee-engagement-by-over-100-in-just-one-year Is it possible to drastically improve employee engagement within a single year? Read this case study to find out how Outback’s leadership team increased our employee Net Promoter Score (eNPS) by more than 65 in under 12 months. Our team recently sat down with Olivia Jackson, HR Generalist at Outback Team Building & Training, for a podcast interview on employee engagement. In this episode of “Outback Team Building & Training Tips,” Olivia shared how Outback was able to improve our employee Net Promoter Score (eNPS) by over 100% in one year. Outback has been collecting eNPS since 2016 via monthly online surveys, and uses these scores to closely monitor employee engagement. People within the company are asked to rate, on a scale of zero to 10, how likely they are to recommend working at Outback to friends and family. Unlike an average rating out of 10, a Net Promoter Score is determined by subtracting the percentage of detractors, ratings between zero and six, from the percentage of promoters, ratings of either nine or 10. Scores of seven or eight are considered neutral, and do not affect the NPS calculation. In 2017, Outback’s score was hovering around a 35. As Olivia explained, this isn’t actually such a bad eNPS: “When I went to calculate that score, I don’t even think we had any [detractors], we just had more neutrals.”

For more info, visit: http://www.outbackteambuidling.com This podcast episode is about how to provide 10/10 exceptional customer service with Isla Robertson, Customer Support Manager at Outback Team Building & Training. She shares her insights on what it takes to nurture customer happiness and loyalty.

For more info, visit: http://blog.outbackteambuilding.com/11-ways-to-create-buzz-at-the-office-for-your-team-building-activity Have you put a ton of time and effort into planning an amazing team building activity, only to realize nobody seems to know about it? Discover 11 different ways you can easily spread the word about your event to encourage participation, and get people excited. Once you’ve picked the perfect team building activity for your group, and nailed down all the details for your upcoming event, your job as a planner is done, right? Wrong! All of that hard work will go to waste if nobody shows up on event day. So, now’s the time to start promoting the awesome activity that you’ve put all that effort into. But where to begin? You’ll want to promote your team building activity as soon as possible in the weeks, or even months, beforehand to generate buzz and encourage participation. For expert advice on how to market your event internally, listen to the latest podcast episode of “Outback Team Building & Training Tips." In the episode, Datis Mohsenipour, Marketing Manager at Outback Team Building & Training, provides his insight on effective ways to promote your activity to your colleagues.

Learn more, visit: https://www.outbackteambuilding.com/blog/build-successful-sales-team-collaborative-not-cut-throat/ How to Build a Successful Sales Team That’s Collaborative, Not Cut-Throat Is possible to build a thriving, competitive sales team that also works well together? Find out five ways you can encourage your sales representatives to reach company targets without making them feel like they need to “take down” their colleagues. Hitting financial targets is obviously a large part of what makes a sales team successful. And, more often than not, reps are expected to achieve individual goals that may put them in direct competition with their colleagues. So, how can you encourage a competitive spirit, without pitting team members against each other? Tiff Daniels, Director of Sales at Outback Team Building & Training, provides his insights on this question and more in the latest episode of our podcast, “Outback Team Building & Training Tips.” Continue reading to find out what he had to say on this topic, or hear straight from Tiff himself by listening to the episode below.

Learn more, visit: https://www.outbackteambuilding.com/blog/having-open-door-policy-remote-employees-critical/ Why Having an “Open Door” Policy with Your Remote Employees Is Critical Want to know how to build a strong team of remote employees you can trust? Find out how an “open door” policy can help you maintain successful working relationships with employees you don’t regularly see in person. As a manager, the “open door” concept isn’t a new one. Many leaders take this approach to show employees that they’re approachable, available to offer support, and welcome any questions. But how do you have an “open door” policy when you don’t physically have a door? Director of Events at Outback Team Building & Training, Jules Joyce, provides insight on this question and more in the latest episode of our podcast, “Outback Team Building & Training Tips.” Jules has worked with a remote team for the better part of the last decade, and has developed systems to help her effectively manage employees who she doesn’t see in the office every day. Continue reading to learn more about the insights she has to offer, or hear straight from Jules herself by listening to the episode.