We were unable to update this podcast for some time now. As a result, the information shown here might be outdated. If you are the owner of the podcast, you can validate that your RSS feed is available and correct.
It looks like this podcast has ended some time ago. This means that no new episodes have been added some time ago. If you're the host of this podcast, you can check whether your RSS file is reachable for podcast clients.
Take It From Your Peers
Valuable insights from industry experts on best practices in digital transformation initiatives and the new customer experience. Learn more at intelepeer.com/podcast
Episodes
Hello! You've reached IntelePeer's COVID-19 Vaccine Solution
18m · PublishedThis episode we sit down with IntelePeer's Director of Custom Engineering, Mack Greene to discuss the recent solution IntelePeer rolled for multiple counties where a comprehensive, accessible, and sustainable solution for COVID-19 vaccine scheduling was needed. Learn how the team turned the solution around in less than 24 hours and built something that can be recreated to make a meaningful difference in vaccine roll-outs across the country.
Podcast music by Joseph McDade.
True stories of a NOC Engineer
14m · PublishedIntelePeer’s very own Jesse Davis dives into his experiences as a Tier II Engineer in our Denver, Colorado NOC. We cover everything from jumping out of airplanes to simplifying your workday with automation. Learn more about the inner workings of IntelePeer’s award-winning support team. $5 for every listen will go to Toys for Tots to help children in need.
Podcast music by Joseph McDade
Take it From an Analyst: Contact Centers Can Have Their Cake And Eat it Too
17m · PublishedPresident of Nemertes Research, Robin Gareiss joins the podcast to discuss the future and possibilities for the on-prem contact center. We cover the type of solutions that enterprises should have on their radar to align with the trajectory of the rapidly changing contact center environment and customer expectations. For each listen, IntelePeer will be donating $5 to Black Girls Code. Take it from your Peers and take it from an expert, this topic is crucial to keep in mind for a more agile, scalable, and intelligent communications strategy. Podcast music by Joseph McDade
Intelligent Routing, A Country Boy Knows Best
15m · PublishedIntelePeer Solutions Engineer and Georgia native, Chris Whitworth, joins the podcast to discuss a recent utility company use case. For every listen to this episode, IntelePeer will be donating $5 to Team Rubicon.
How did a massive gas company increase customer satisfaction, increase staff morale, and decrease administrative efforts with a single solution? Tune in to find out.
Podcast music by Joseph McDade
A Chat at the Virtual Watercooler
17m · PublishedWelcome to IntelePeer’s debut podcast. This episode we sit down with Alison Haynes, SVP marketing to discuss how to get through a pandemic from a business, personal, and technological standpoint. Omni-channel, automation, and AI are the baseline for the new customer experience. Learn the first steps to building an omni-channel experience while giving back to those in need. For every listen, we will donate $5 to Feeding America.
Podcast music by Joseph McDade
Take It From Your Peers has 15 episodes in total of non- explicit content. Total playtime is 4:46:00. The language of the podcast is English. This podcast has been added on October 28th 2022. It might contain more episodes than the ones shown here. It was last updated on December 3rd, 2022 10:12.
