Travel Market Life

In this extended interview we speak to Clive Wratten, Chief Executive of Business Travel Association, which also featured in our Travel Monthly Review Show February. He guides us through

• Trends and market behaviours in Business Travel
• Key challenges in Business Travel for Corporates and Suppliers
• Why late payments is a key campaign
• Partnership with the Tourism Alliance
• Role of technology in business travel
• Upcoming events

Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/

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Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In February episode we look at:

• Industry news of the last month and consumer spending change
• What’s RyanAir’s change of strategy?
• Our feature discussion is on Business Travel and we’ll hear from Clive Wratten, Chief Exec of Business Travel Association
• Industry developments and consumer trends talking about shoulder seasons and the best snaps
• Finishing with the quick quiz. Will won last month, has he brought his A-Game this month?

Featuring Will Plummer (CEO, Trust My Group), Claire Steiner (UK Director, Global Travel and Tourism Partnership), and James Clarke (General Manager, Travelzoo UK),

Industry News

Holidays the ‘exception’ as consumers cut leisure spend

• Deloitte Consumer Tracker - consumers intend to spend less across nine out of 11 leisure categories in Q1 2024, with an exception being the long and short holiday categories.
• The majority of consumers (57%) intending to travel abroad on a holiday are likely to book all-inclusive trips,
• 60% of consumers are expecting to take a domestic holiday in 2024.

HOLIDAY EXTRAS LAUNCHES NEW AI TOOL AFTER IT REVEALS 55% OF TRAVELLERS DON'T READ INSURANCE DOCUMENTATION PROPERLY

• AI technology that allows customers and travel agents to easily read through the terms and conditions of their insurance documents.
• Over half (55%) said they did not read it properly, with a quarter (24%) admitting to only skimming them, while 28% only refer to a brief online summary and 3% not reading it whatsoever.
• Despite the increase in extreme weather and events caused by climate change last summer, three quarters (74%) assumed their insurance would automatically cover impact on their travel caused by natural disasters, while 68% assumed it covered disruption from strike activity.

Millennial men in the U.K. are helping drive a trend of falling working hours, and it might be starting to hurt the country’s economy

• Typical hours men worked dropped from 36.3 hours in 2019 to 32.5 hours in 2020. Working hours for 2022 were 35.3 hours, the most recent year available, the Office for National Statistics said
• Millennial men working shorter work hours have contributed to labour shortages equivalent to 310,000 fewer people in employment, official figures show.
• This was reflected among women in the same age group, who saw a 0.02 hours per week rise.

RYANAIR NEWS

RYANAIR AGREE NEW

Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/

Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/

Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Hospitality Monthly Review Show - February 2024 edition with our two panelists Thibault Catala, CEO, Catala Consulting and Jonny Sibery, Group Revenue Manager, Sarova

In our review shows, we look at pressing issues in the industry, as well as the landscape in front of us - getting insider knowledge from our expert panel.

In this episode, I’ll take a moment to introduce our panellists and what makes them tick, as we tackle What lies ahead in 2024, yes - we’ll be looking at

• 2024 on the books, what’s the data telling us
• Industry challenges
• Consumer travel trends
• And finally, i’ll put my panellists through their paces as we dive into the Quick Quiz. Head to Head - Who will be the true industry expert in this months’ edition?

DISCLAIMER - All opinions are their own.

Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/

Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/

Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Speaking to Gill Haigh (Managing Director, Cumbria Tourism) we get a first-hand look at regional tourism in one of the UK’s most visited regions exploring the challenges ahead in 2024 and where the local tourism market needs to focus to deliver for domestic and inbound market.

We explore the difficulties of staff shortage, the commercial impact and the solutions businesses are coming up with to solve this dilemma from collaborative working to creating attractive working environments and packages including apprenticeships.

This interview featured in part in the Travel Monthly Review show January edition.

Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/

Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/

Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Entering 2024 - what have we learnt and what do we see in front of us. Join the January edition of our regular format to review industry developments in the UK and beyond.

Featuring Will Plummer (CEO, Trust My Group), Claire Steiner (UK Director, Global Travel and Tourism Partnership), and James Clarke (General Manager, Travelzoo UK), the first episode addresses the trends that defined 2023, and predictions for the year ahead.

A quick review of the latest consumer travel behaviour reports, Gill Haigh (Managing Director, Cumbria Tourism), joins the conversation to provide a first-hand look at regional tourism in one of the UK’s most visited regions, before the panel discusses the impact of domestic and inbound tourism around the UK, concluding with the monthly quick-fire quiz.

Look out for our Hospitality Monthly Review edition as we specifically look at the accommodation sector.

Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/

Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/

Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Looking back on our third Season of Hoteliers' Voice, find out which episode was the most popular in 2023 and some of our favourite episodes in the series.

Hoteliers' Voice S3 covered everything from data, to sustainability, augmenting luxury experience to performance campaigns and utilising AI, with a mix of portfolio groups, independent hotels, franchise and global brands.

Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/

Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/

Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Discover the rundown of the new series Hotel Partner and snippets from the conversations in 2023 that covered everything from sustainability, eco credentials, staffing shortages, spa and wellness and robotic process automation.

We give some insights to the podcast Travel Market Life and the most popular Hotel Partner episode of the year.

Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/

Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/

Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Here's a summary of some of the technology chats of 2023 as we look at;

• Data and its implications
• Cybersecurity in digitalisation
• AI and ethics
• 10 rules for IT investment
• Challenges of tech buying

Some quick snippets and outtakes from our guests for this year.

Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/

Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/

Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Veryan Palmer, Director, of family-owned Headland Hotel Cornwall joins us to talk about adapting technology and utilising AI and automation in the business and how to overcome the challenge.

Following the Independent Hotel Show 2023, where Veryan joined Ryan on a panel to discuss practical deployment of AI, this podcast follows on the Headland Hotel's very specific experience and journey from discovery to utilisation.

In this discussion, learn;

• How AI alleviates staff pressures
• Gaining confidence in AI
• Looking to new technology and working with your team
• Future changes to hospitality

Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/

Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/

Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

We deep dive into hotel sustainability with Angeliki Krania, Senior Sustainability Manager at Lamington Group to understand what it takes to be a truly sustainable hotel brand and commit to the policy authentically.

As part of our Hoteliers' Voice Season 3, Angeliki explains;

• How the industry can incorporate sustainable approaches to design and development
• How Lamington Group implements a sustainable culture
• The wider business case for sustainability
• Engaging guests in the programm
• Working in collaboration and the supply chain
• The role of AI

Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/

Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/

Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/