Travel Market Life

Nick Pilbeam​, Commercial Director for Queensway Hotels and Hospitality operating Point A Hotels joins us in Hoteliers' Voice to look at the influence of airline retail model in the hospitality sector.

Queensway is a family business founded in 1973 creating meaningful and memorable hospitality experiences. Its portfolio includes hotels, coffee houses, restaurants, residential property and a private member’s club. Point A Hotels offers cosy, comfortable, budget friendly rooms in the heart of the big city.

With seven hotels in London, one in Glasgow, Edinburgh and Dublin, Point A focuses on providing collaborative, fun and exciting places to work.

In conversation, we look at:

1. Tech for leading edge hoteliers

2. Learnings from airlines sales models

3. PMS for smart operations

4. Automation and data

5. Pricing for profitability

PMS - Guestline, RMS - IDeaS, Distribution - HotelRez

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Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Tej Walia, Managing Director, The Foxhills Collection joins us for Hoteliers' Voice season 3 to give us a run down of the investments the hotel has made over the last through year and how it defines needs from infrastructure, to guest services to digital development.

The Foxhills Collection is an independently-owned collection of golf clubs and resorts in Surrey delivered by a talented team of 300 led by the Hayton family. It’s 400-acre Surrey estate - Foxhills is award winning hotel and country club with three golf courses, spa, family friendly facilities, five swimming pools and three restaurants, while Farleigh is a golf club with a 27-hole courses. 

In conversation with Tej we look at;                                                                                                     

1.     Assess and identify where you need to make the investments

2.     Role of digital solutions 

3.     Recruitment and retention

4.     PR to build business

Listen to all our episodes and subscribe to our content and newsletter http://travelmarket.life/

Follow us on LinkedIn for the latest updates https://www.linkedin.com/company/travel-market-life/

Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Christoph  Peppers, Director E‑Commerce for H‑Hotels GmbH joins us on Hoteliers' Voice Season 3 to look at the changes in revenue and distribution as ecommerce takes hold.

The H-Hotels Group operates 61 properties in Germany, Austria, Hungary and Switzerland. The family-run group has over 3,000 employees and includes a number of accommodation brands. 

 In conversation, we cover:

• Changing roles in marketing and ecommerce
• Building an ecommerce culture
• Hotel ecommerce tech
• Identifying and selecting the right systems

Key systems and partners include; GoogleAds, Criteo, Affiliates, vouchers, chatbot, metasearch, retargeting 

Listen to all our episodes and subscribe to our content and newsletter http://travelmarket.life/

Follow us on LinkedIn for the latest updates https://www.linkedin.com/company/travel-market-life/

Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Christoph  Peppers, Director E‑Commerce for H‑Hotels GmbH joins us on Hoteliers' Voice Season 3 to look at the changes in revenue and distribution as ecommerce takes hold.

The H-Hotels Group operates 61 properties in Germany, Austria, Hungary and Switzerland. The family-run group has over 3,000 employees and includes a number of accommodation brands. 

 In conversation, we cover:

• Changing roles in marketing and ecommerce
• Building an ecommerce culture
• Hotel ecommerce tech
• Identifying and selecting the right systems

Key systems and partners include; GoogleAds, Criteo, Affiliates, vouchers, chatbot, metasearch, retargeting 

Listen to all our episodes and subscribe to our content and newsletter http://travelmarket.life/

Follow us on LinkedIn for the latest updates https://www.linkedin.com/company/travel-market-life/

Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

James Wilson, Director of Business Intelligence and Analytics Services from Outrigger Hospitality Group gives insight for Hoteliers' Voice Season 3 on how to get data buy in and create a data culture across the organisation

Outrigger property blends seamlessly with its unique locale, offering a compelling guest experience with distinctive sense of place. With 38 properties and over 7,000 rooms in operation and/or development, Outrigger is a multi-branded portfolio while also managing properties part of top international hotel brands.

In conversation with James, we discuss:

1.    Importance of a data culture

2.    Impact on the bottom line

3.    Systems for data

4.    Culture change and get buyin

5.    Identify the right partners

Outrigger uses a number of different solutions including  Silverware, Opera PMS, RMS, Datavision, Amadeus Demand360, Duetto, Revinate, ForwardKeys, PowerBI

Listen to all our episodes and subscribe to our content and newsletter http://travelmarket.life/

Follow us on LinkedIn for the latest updates https://www.linkedin.com/company/travel-market-life/

Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

James Wilson, Director of Business Intelligence and Analytics Services from Outrigger Hospitality Group gives insight for Hoteliers' Voice Season 3 on how to get data buy in and create a data culture across the organisation

Outrigger property blends seamlessly with its unique locale, offering a compelling guest experience with distinctive sense of place. With 38 properties and over 7,000 rooms in operation and/or development, Outrigger is a multi-branded portfolio while also managing properties part of top international hotel brands.

In conversation with James, we discuss:

1.    Importance of a data culture

2.    Impact on the bottom line

3.    Systems for data

4.    Culture change and get buyin

5.    Identify the right partners

Outrigger uses a number of different solutions including  Silverware, Opera PMS, RMS, Datavision, Amadeus Demand360, Duetto, Revinate, ForwardKeys, PowerBI

Listen to all our episodes and subscribe to our content and newsletter http://travelmarket.life/

Follow us on LinkedIn for the latest updates https://www.linkedin.com/company/travel-market-life/

Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In another of our Hotel Partner series, we look at how The iNUA Collection uses guest data to improve operations, enjoy efficiencies and develop guest experiences for commercial growth. We are joined by  Dylan Cole, Managing Director EMEA, Revinate and Emer Hallahan, Group Head of Marketing & Ecommerce, Cliste Hospitality and The iNUA Collection.

Revinate is a  Guest Data Platform and guest communication solutions used by over 12,000 hotels worldwide. Cliste Hospitality is one of the largest operators and managers of hospitality venues in Ireland with 13 hotels and 1,200 rooms with a range of bars, restaurants, spas, and meeting and convention spaces. The iNUA Collection is a select group of 4 & 5 Star hotels each uniquely inspired by its team of passionate people, rich culture, and stunning surrounding landscapes. 

In this discussion we cover;

1.  Delivering better experiences and assisting hotel operations
2. Systems for hoteliers to harness guest data
3. The commercial impact
4. Staff engagement
5. What’s next for guest data

Listen to all our episodes and subscribe to our content and newsletter http://travelmarket.life/

Follow us on LinkedIn for the latest updates https://www.linkedin.com/company/travel-market-life/

Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In another of our Hotel Partner series, we look at how The iNUA Collection uses guest data to improve operations, enjoy efficiencies and develop guest experiences for commercial growth. We are joined by  Dylan Cole, Managing Director EMEA, Revinate and Emer Hallahan, Group Head of Marketing & Ecommerce, Cliste Hospitality and The iNUA Collection.

Revinate is a  Guest Data Platform and guest communication solutions used by over 12,000 hotels worldwide. Cliste Hospitality is one of the largest operators and managers of hospitality venues in Ireland with 13 hotels and 1,200 rooms with a range of bars, restaurants, spas, and meeting and convention spaces. The iNUA Collection is a select group of 4 & 5 Star hotels each uniquely inspired by its team of passionate people, rich culture, and stunning surrounding landscapes. 

In this discussion we cover;

1.  Delivering better experiences and assisting hotel operations
2. Systems for hoteliers to harness guest data
3. The commercial impact
4. Staff engagement
5. What’s next for guest data

Listen to all our episodes and subscribe to our content and newsletter http://travelmarket.life/

Follow us on LinkedIn for the latest updates https://www.linkedin.com/company/travel-market-life/

Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode the second of a mini-series on revenue management and pricing strategies, we speak with Radisson, Preferred Hotels and IDeaS RMS about the hotel performance metrics and how they are changing. 

In a recent survey between IDeaS RMS and The Caterer, responses show that independent and regional hoteliers look at hotel revenue and  commercial metrics differently. Key insights include:

• Despite over 7 in 10 (70.9%) claiming they have an integrated revenue strategy - also known as Total Revenue which incorporates all hotel departments - RevPAR (30.6%), Occupancy (22.2%) and ADR (17.6%) remain the dominant metrics for measuring business success. 
• Profit, a better reflection of a hotel’s overall business performance, is used by 16.7% of respondents, with TRevPAR used by just 4.6%. 
• For branded hotels, RevPAR is preferred by 42.4% of hoteliers while occupancy (28.3% in rural, coastal and beach hotels) is the prominent metric for independent regional hotels.
  
  

We are joined by Michael McCartan, IDeaS, Area VP EMEA, Raimund Notz, Director, Hotel Revenue Optimization - Central & Eastern Europe, Preferred Hotels and Dario Artiola, Senior Director Revenue Performance, Radisson Hotels Group to discuss:

• What is an integrated revenue management strategy
• Role of F&B and ancillaries in profit optimisation
• How to have the right strategy
• Focusing the team on the right approach
• Using technology

For the full survey insights visit:

Listen to all our episodes and subscribe to our content and newsletter http://travelmarket.life/

Follow us on LinkedIn for the latest updates https://www.linkedin.com/company/travel-market-life/

Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode the second of a mini-series on revenue management and pricing strategies, we speak with Radisson, Preferred Hotels and IDeaS RMS about the hotel performance metrics and how they are changing. 

In a recent survey between IDeaS RMS and The Caterer, responses show that independent and regional hoteliers look at hotel revenue and  commercial metrics differently. Key insights include:

• Despite over 7 in 10 (70.9%) claiming they have an integrated revenue strategy - also known as Total Revenue which incorporates all hotel departments - RevPAR (30.6%), Occupancy (22.2%) and ADR (17.6%) remain the dominant metrics for measuring business success. 
• Profit, a better reflection of a hotel’s overall business performance, is used by 16.7% of respondents, with TRevPAR used by just 4.6%. 
• For branded hotels, RevPAR is preferred by 42.4% of hoteliers while occupancy (28.3% in rural, coastal and beach hotels) is the prominent metric for independent regional hotels.
  
  

We are joined by Michael McCartan, IDeaS, Area VP EMEA, Raimund Notz, Director, Hotel Revenue Optimization - Central & Eastern Europe, Preferred Hotels and Dario Artiola, Senior Director Revenue Performance, Radisson Hotels Group to discuss:

• What is an integrated revenue management strategy
• Role of F&B and ancillaries in profit optimisation
• How to have the right strategy
• Focusing the team on the right approach
• Using technology

For the full survey insights visit:

Listen to all our episodes and subscribe to our content and newsletter http://travelmarket.life/

Follow us on LinkedIn for the latest updates https://www.linkedin.com/company/travel-market-life/

Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/