Talking Customer | Practical Ideas for Customer Success

Betting and Gaming customers are thrill-seekers; they are looking for instant gratification from the platforms. By helping them over the phone quickly has great value for the gaming business. In this episode, I talk about how NoTime freelance customer experts can help Betting and Gaming companies to keep their customers happy and retain them in the platform.

Your internal customers are equally important for the business and NoTime freelance experts can learn the specialist skills for IT support, internal sales support, HR and finance helpdesk services. As more employees are working remotely, your internal helpdesk functions should be able to operate remotely and scale up and down. NoTime freelance experts can offer this coverage at any time of the day.

In this episode, I go through the challenges in Fintech companies about customer engagement building trust, customer onboarding and handling international customers in NoTime platform. I also went through how Fintech companies can scale up and down easily with the changing customer demand and how to handle data privacy and information security challenges.

In this episode, we will talk about why your company, regardless of its size should offer a 24/7 help line to your customers and prospects so they can talk to an expert who can help them about your product. I will also give step by step action plan about how to offer such service without making any investment and fixed recurring costs.

In this episode, I will talk about how to set up a call center in 2021 after all the lessons learned from the pandemic and ahead of the June 2021 deadline to end robocalls and cold calling. No matter how big or small your business is, you can start a call center in 2021 with no upfront investment or fixed recurring costs.

In this episode, we will talk about the 90% failure rate of startups and small businesses in the United States and possibly in the rest of the world. Is this the nature of running a venture and we should accept it or can it actually be improved? I think there are actions we can take to make the success rate of the business over 50%.

In this episode, we will talk about the best action your website visitors can take and how it affects your growth and customer retention. I will introduce a new call to action that will change the way you do your business with your customers. There will be practical steps to how to implement this feature and use your customers as voluntary innovators and marketers for your business.

In this episode, we will talk about big opportunities for the small businesses and startups. Once they land, their business will give a big boost to your company. We will talk about how to be prepared for them, what big companies are looking for and how you can show that your company is different. Again, practical examples to achieve this and step by step guide to implement this new trick into your company.

In this episode, we will talk about the effects of the end of Cold Calling in the United States and Canada, starting from June 2021. We will share practical solutions for Inbound Selling, better communication with the inbound leads and increasing conversion rate from the website visitors. Marketing agencies, companies heavily using robocalls as the sales channel will find a practical roadmap about transforming their current cold calling practices into inbound selling and marketing.

In this episode, I would like to introduce the podcast series, who is this podcast for, what type of information you should expect and how we can do things better. I will share my 20-year experience in customer engagement practices, how trends came and went and why customer communication is still an open issue, affecting business success rate and costing a lot more than it should for many businesses.