ServiceNow Podcasts

In this episode, product manager Caitlin Morse and development lead Justin Hardin talk about Digital Portfolio Management (DPM), a new way to manage your company’s apps and digital services. This episode covers:

• Overview of DPM
• Enterprise and personal portfolios
• KPIs to monitor your apps and services
• Getting started
• Scaling up
• Plans for the future

For more information, see:

• Product documentation: Digital Portfolio Management
• Video: Digital Portfolio Management overview
• Digital Services Forum

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In this episode, we will discuss how Now Learning’s courses and certification programs can help you build your expertise and advance your career.

Amanda Johnson, a member of the ServiceNow Training and Certification Organization and Master Technical Curriculum Developer, provides us with insights into every phase of certification and training.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode:

04:20 Importance of the training and certification

08:14 How to structure and design your training

10:31 What point is training effective for the customer

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, send us an email at [email protected].

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It’s time to transform the future of work. The ServiceNow Platform delivers interoperability across the enterprise, applies hyper-automation, and modernizes legacy systems to strengthen and empower the Federal workforce. Hear from Kevin Haverty, Chief Revenue Officer, ServiceNow as he kicks off ServiceNow Federal Forum 2022.

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Wealth and Asset Management firms are facing a shortage of key talent, making attracting and retaining the best and brightest people, a key management issue. Join John Almeida, Global Head of Wealth and Asset Management at ServiceNow, and Kerry Gross, Director of Research Intelligence at Arizent, as they share highlights from new research discussing how wealth and asset management firms can make their teams more attractive by digitally transforming operations to integrate front-to-back-office workflows and using state-of-the-art tools that eliminate manual processes and repetitive paperwork.

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One of the things that sets apart ordinary from extraordinary devs is the side projects they involve themselves with. Some may choose to learn a new language to satisfy a solve a personal interest, others may construct a server farm in their home to learn more about networking. Whatever the case, the outcome is almost always a direct benefit to their future career. Today's guest is going to share with us some of his personal projects and how they have affected him.

Topics

• 00:00 Welcome/Introduction
• 04:23 Superhero power
• 05:29 How Jace got started with ServiceNow
• 07:44 news.jace.pro
• 13:29 Jamstack
• 15:33 News with Jace
• 22:14 Lessons learned
• 27:32 Words of advice
• 29:30 Contact info
• 30:19 Outro

Links

• LinkedIn
• Blog
• Twitter

Check out the other ServiceNow podcasts.

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Mike Rohde, Deputy CISO – Federal at ServiceNow, and Troy Schneider, President at GovExec 360, discuss how agencies should plot out their Zero Trust journey based on understanding their starting point. They discuss the importance of inventory, visibility, and interaction in realizing the promise of Zero Trust.

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In this episode, your co-hosts chat with Will Giammona, Senior Director Certification and Recognition Programs at ServiceNow. Will joins us to tell you about starting your path to certification by signing up for the ServiceNow Fundamentals On-Demand Course, complimentary with the Certified System Administrator Exam Voucher until August 31st, 2022. Don’t miss out on this great opportunity to grow your ServiceNow skills and advance your career.

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In this episode, Mari Gottlieb and Angie Campos, experts in the Financial Services industry, are at the forefront of innovation by working on ServiceNow’s newest industry products.  

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.  

Key highlights of the Episode:   

10:56 – WOW, your customers  

13:27 - Now platform's most significant selling point  

15:40 - Best tip for consistent content consumption  

16:53 - Leading practice implementation strategy  

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at [email protected].  

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The rapid acceleration of digitization has been driving ever more demanding expectations from customers in their online experiences, making customer experience management a top priority. In this episode, John Spencer and Paul Fipps, SVP, Customer and Partner Excellence, ServiceNow, explore what it means to be truly ‘experience-led’ as a tech firm and how to stand out in a world where everyone is trying to do the same.

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Many Navy stakeholders and business units have unique issues or gaps that are not sufficiently supported by current or existing functionality, including the need for timely and relevant insights and data. Situations like these call for rapid development of focused, data-driven metrics and visualizations. The Navy would benefit from a more clearly defined process by which business units can incubate and execute digital solutions. 

Hear Captain Mike ""Moe"" O'Leary, Chief Digital Transformation Officer, Chief of Naval Operations Office, and Alex Beachy, Account Executive, ServiceNow, discuss mission-focused app development for US Navy stakeholders and business units.

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