ServiceNow Podcasts

This is part 2 of the CIO priorities podcast with Khalid Kark where we’re discussing emergence of Service. Download this 5 priorities infographic to get actionable guidance.

See omnystudio.com/listener for privacy information.

In part 1 of this series, join your co-host as she uncovers how the Health department of New South Wales, Australia was able to stand up a Vaccine Administration Management solution in record time with the help of a dedicated ServiceNow Expert Services team.

See omnystudio.com/listener for privacy information.

What do you do when you've got an application that only works under human power? It's got no APIs, yet you still need to automate a process involving this software. Well, we've got an answer for you on this episode of Break Point.

Topics

• 00:00 Welcome/introductions
• 03:15 What is RPA Hub
• 06:07 Components of RPA Hub
• 08:33 The ServiceNow instance
• 11:35 Communications between instance and bots
• 15:30 Example use cases
• 19:01 The roadmap
• 23:31 Contact info
• 24:04 Outro

Links

• LinkedIn

Check out the other ServiceNow podcasts.

See omnystudio.com/listener for privacy information.

In this first episode of 2022, we start by talking CIO priorities with Khalid Kark. We’ll recap 2021 in part 1 and where CIOs are heading in 2022. Stay tuned for part 2, where we’ll talk about the emergence of Service Operations and autonomous teams. Also, download this 5 priorities infographic to get actionable guidance.

See omnystudio.com/listener for privacy information.

Join us for a bonus episode celebrating the launch of the Now Platform San Diego release. You’ll hear about the Next Experience UI and Customer Service Management (CSM) and Field Service Management (FSM) highlights from one of our portfolio experts.

See omnystudio.com/listener for privacy information.

Want to reduce maintenance time on your instance changes? Data-driven design is the key. Julia Perlis joins me to talk about decision tables and the updates to Decision Builder in the San Diego release.

Topics

• 00:00 Welcome/Introductions
• 04:22 Decision tables
• 14:29 Before decision tables existed
• 16:28 Decision Builder
• 21:20 Compatibility
• 23:10 V2 Availability and features
• 28:29 The roadmap
• 32:36 Contact info
• 33:43 Outro

Links

• Email [email protected]
• Academy Session #10: Getting Started with Decision Builder
• Decision Builder with Julia Perlis - Creator Toolbox
• LinkedIn Profile

Check out the other ServiceNow podcasts.

See omnystudio.com/listener for privacy information.

In this episode, your co-hosts chat with a Now Learning expert to uncover all the new functionality available in the Now Learning platform.

See omnystudio.com/listener for privacy information.

In this episode, a colleague in Hong Kong boldly shares her experiences in caring for her own mental health. She’ll first lead us through a powerful guided meditation. Then we’ll hear about her journey with clinical depression, how she took control of her life, and how she uses her story to help others care for their own mental health. We share this conversation to make space for all of us to consider our own mental health, seek help when needed, and ultimately create a better workplace.

See omnystudio.com/listener for privacy information.