Agency X

In this episode, John and Albert have a chat about paid loyalty programs, how eCommerce brands can get the most out of their tech stack, and when brands should incorporate a tool like Dynamic Yield. Check out the highlights and episode transcription here. 

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We'd like to thank Gorgias for sponsoring this podcast. They combine all your different communication channels and messages (email, SMS, social media, livechat, phone, etc.) into one platform. Learn how to level up your customer support and get a month free by speaking to their team here: https://gorgias.grsm.io/avexoffer6592

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This podcast is hosted by Avex Designs: a design, development, and growth e-commerce agency specializing in Shopify Plus.

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Connect With Us: Albert Liu, John Surdakowski

Get your eCommerce news in under 5 minutes with our new weekly updates, created by John Surdakowski, Avex Founder and CEO. This week he talks about Liquid Death's eCommerce success, insanely high holiday returns numbers, and our most recent site launch featuring a brand co-founded by Katy Perry. 

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Subscribe to hear all things eCommerce every Monday.

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Contact Avex here or connect with John on Linkedin. 

John and David have added a brand-new segment to the podcast called "This Week in eCommerce," where they give a quick rundown on current events in the industry and some updates on the brands Avex works with. This episode's segment includes information about Shopify Markets, Avalara's new Cross-Border Solution, and Pinterest Live Shopping. They also mention a recent case study published for Enjoy Life and our official partnership with Shogun Frontend.

For the bulk of the episode, they give concrete ways to figure out why your conversion rate isn't as high as you expected. Listen for tips and tools to increase conversions on your eCommerce site. 

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We'd like to thank Gorgias for sponsoring this podcast. They combine all your different communication channels and messages (email, SMS, social media, livechat, phone, etc.) into one platform. Learn how to level up your customer support and get a month free by speaking to their team here: https://gorgias.grsm.io/avexoffer6592

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This podcast is hosted by Avex Designs: a design, development, and growth e-commerce agency specializing in Shopify Plus.

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Connect With Us: David Anzalone, John Surdakowski

We hosted a roundtable event where experts in the eCommerce industry came together to teach you about improving your customer experience and retention, especially when it comes to BFCM and the holiday season. Listen for tips pertaining to email marketing, customer service, and user-generated content.

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We'd like to thank Gorgias for sponsoring this podcast. They combine all your different communication channels and messages (email, SMS, social media, livechat, phone, etc.) into one platform. Learn how to level up your customer support and get a month free by speaking to their team here: https://gorgias.grsm.io/avexoffer6592

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This podcast is hosted by Avex Designs: a design, development, and growth e-commerce agency specializing in Shopify Plus.

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Connect With Us: John Surdakowski, Lizzie Nirenberg, Nicole Baqai, Luis Espinal

Recently, Avex CEO and Founder John Surdakowski posted a poll on LinkedIn asking eCommerce brands what will be most important to their growth over the next year. The options included paid social, conversion rate optimization, and customer loyalty. Listen to the episode to find out which strategy got the highest votes, and why David and John think each topic ranked the way they did.

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We'd like to thank Gorgias for sponsoring this podcast. They combine all your different communication channels and messages (email, SMS, social media, livechat, phone, etc.) into one platform. Learn how to level up your customer support and get a month free by speaking to their team here: https://gorgias.grsm.io/avexoffer6592

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This podcast is hosted by Avex Designs: a design, development, and growth e-commerce agency specializing in Shopify Plus.

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Connect With Us: David Anzalone, John Surdakowski

After the fifteenth version of the iPhone operating system was released on September 20th, 2021, John and David decided to sit down and talk about the short-term and long-term changes to how digital marketing (especially email marketing) will operate for eCommerce merchants. 

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We'd like to thank Gorgias for sponsoring this podcast. They combine all your different communication channels and messages (email, SMS, social media, livechat, phone, etc.) into one platform. Learn how to level up your customer support and get a month free by speaking to their team here: https://gorgias.grsm.io/avexoffer6592

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This podcast is hosted by Avex Designs: a design, development, and growth e-commerce agency specializing in Shopify Plus.

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Connect With Us: David Anzalone, John Surdakowski

This week, John had the pleasure of picking Gina's brain about all things Syte, the leading product discovery platform for eCommerce. We talk about how product discovery works, its applications, and the importance of customer experience in eCommerce. Let us know if you're interested in any of the many things Syte has to offer for your business. 

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We'd like to thank Gorgias for sponsoring this podcast. They combine all your different communication channels and messages (email, SMS, social media, livechat, phone, etc.) into one platform. Learn how to level up your customer support and get a month free by speaking to their team here: https://gorgias.grsm.io/avexoffer6592

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This podcast is hosted by Avex Designs: a design, development, and growth e-commerce agency specializing in Shopify Plus.

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Connect With Us: John Surdakowski, Gina Yuter

In this (unfortunately cut short) episode, John talks to Tomo about his journey into founding a children's food company. Noshi is a brand that sells nutritious food paint in hopes to get kids, especially picky kids, to like what they're eating. Tomo had the idea after phasing out of his job as a fashion product photographer and phasing into being a father of two. Learn about what it takes to sell DTC and through retailers by listening to the episode!

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We'd like to thank Gorgias for sponsoring this podcast. They combine all your different communication channels and messages (email, SMS, social media, livechat, phone, etc.) into one platform. Learn how to level up your customer support and get a month free by speaking to their team here: https://gorgias.grsm.io/avexoffer6592

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This podcast is hosted by Avex Designs: a design, development, and growth e-commerce agency specializing in Shopify Plus.

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Connect With Us: John Surdakowski, Tomo Delaney

John and Luis sit down to discuss how user-generated content, such as reviews and photos, can help build a community for DTC brands. 

Okendo is a certified Shopify Plus app used to showcase customer's experiences via their curated reviews. Let us know if you're interested in using Okendo to increase conversions and customer loyalty.

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We'd like to thank Gorgias for sponsoring this podcast. They combine all your different communication channels and messages (email, SMS, social media, livechat, phone, etc.) into one platform. Learn how to level up your customer support and get a month free by speaking to their team here: https://gorgias.grsm.io/avexoffer6592

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This podcast is hosted by Avex Designs: a design, development, and growth e-commerce agency specializing in Shopify Plus.

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Connect With Us: John Surdakowski, Luis Espinal

After crossing paths a few times over the years, John finally sat down with Matt to talk about his vast experience with eCommerce and DTC brands.  Matt is the CEO and co-founder of the eCommerce marketplace/database called The Fascination that gives consumers a trustworthy source for which products are best to spend their hard-earned money on. He is also a Founding Member of Leesa, a DTC mattress company created in 2014. 

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We'd like to thank Gorgias for sponsoring this podcast. They combine all your different communication channels and messages (email, SMS, social media, livechat, phone, etc.) into one platform. Learn how to level up your customer support and get a month free by speaking to their team here: https://gorgias.grsm.io/avexoffer6592

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This podcast is hosted by Avex Designs: a design, development, and growth e-commerce agency specializing in Shopify Plus.

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Connect With Us: John Surdakowski, Matt Hayes