CAR WASH The Podcast

Dan Gingiss is a customer experience expert, who believes that a remarkable customer experience can be your best marketing.

Gingiss argues that in car washing the wash itself isn't that different from location to location. "People want to drive away with a clean car that isn't scratched". That makes the product difficult to compete on, so the area where one needs to stand out is in the customer experience.

Gingiss joined us to discuss how we can show our employees what good customer experience looks like, allow them to bring their personalities to work, handle customer reviews, and build a subscription service so good that people won't even look at the price.

Dan Gingiss was a keynote speaker at the Car Wash Show™ 2023 in Las Vegas.

Sarita Maybin is a keynote and inspirational speaker. Maybin shows her audiences how to transform uncomfortable conversations into constructive communication. With real stories, real solutions and a relatable presence, she breaks down barriers to reveal how to work together better.

In this episode Mayin shares with us tips on language to use in conflict, how she decides to confront an issue, and how to address a frustrated customer for a productive result.

Sarita Maybin was a speaker at The Car Wash Show™ 2023 in Las Vegas.

Jason and Claire Cunningham are the husband and wife team behind Big Splash Car Wash and Spotless Wash Solutions. They are, as many in the car wash space, scrappy entrepreneurs. What sets them apart, and why we are telling you their story,  is a step further than that. They approach car washing with innovative technology. Technology that they have both adopted from other industries and invented themselves. Innovations that are so good, other people are buying them. We bring you this episode from their newest Big Splash site in Colorado.  

Sterling Hawkins is an author, investor and entrepreneur, and most importantly the founder of the #NoMatterWhat movement. In short, Hawkins shows people how to achieve the results they want regardless of the circumstances.

In this episode Sterling tells us his story of going from a multi-billion dollar startup to collapse and coming back to launch, invest and grow over 50 companies, and the lessons he has learned from it.

It turns out that getting results comes down to pushing past your comfort zone and limiting beliefs. Hawkins' book "Hunting Discomfort: How to Get Breakthrough Results in Life and Business No Matter What" will take you through 5 steps to first discover discomfort within yourself and then move through it to get the results you’ve been looking for. In this episode, we discuss a few of those steps.

Sterling Hawkins was a speaker at the Car Wash Show™ 2023 in Las Vegas.

Alex Chausovsky is the Vice President of Analytics and Consulting at the Miller Resource Group. He is a highly experienced market researcher and analyst with more than twenty years of expertise across subjects including economics, industrial manufacturing, automation, and advanced technology trends.

In this episode, Alex provides some big-picture analysis of the state of the economy, job market, and labor trends with new generations coming into the workforce.

We are taking a break from your education and improvement this episode. This one is more about honoring two people who are by all accounts, already excellent car washers and amazing people…. But we bet it rubs off on you.

At the Car Wash Show 2023 in Las Vegas, Manuel “Manny” Lozano of Lozano Car Wash and Frank Dorsa of Classic Car Wash were both honored as the newest inductees into the Car Wash Hall of Fame. It is really exciting to tell the story of these two car-washing legends together because they both accomplished amazing things. Industry-defining firsts, stuff that changed the game forever, but they did it in such different-almost opposing ways. Even more interesting is that they pulled off these feats in the same market. Ostensibly they were competitors, but my favorite piece of the entire story, and the most car wash thing about all of this …. is that they are long-time great friends.

ICA President Justin Alford, Frank, Manny, and several more voices join us to tell the story of, and honor, these two car-washing greats.

CEO and co-founder Austin Esecson joins us to go Behind the Brand at Rinsed.

This episode of our show was recorded at the Car Wash Magazine Live Studio at the Car Wash Show™ 2023 in Las Vegas.

President Kipp Kofsky and Business Development Director Mike Gordon join us to go Behind the Brand at Arcadian Services.

This episode of our show was recorded at the Car Wash Magazine Live Studio at the Car Wash Show™ 2023 in Las Vegas.

Mike Yamin joins us to go Behind the Brand at Gallop Brush Co.

This episode of our show was recorded at the Car Wash Magazine Live Studio at the Car Wash Show™ 2023 in Las Vegas.

We bring you an episode from the final day of The Car Wash Show 2023 in Las Vegas. ICA President Justin Alford and CEO Eric Wulf chat about the state of the car wash industry. They recap the show and talk about what they think is coming up in the future.

This episode is the first show from The Car Wash Show this year and will be followed by three episodes featuring our ICA Champions beginning tomorrow!