CAR WASH The Podcast

Kim Vinciguerra, ICA's Chief Experience Officer stopped by to chat about The Car Wash Show 2023 in Las Vegas. The show is coming up next week May 8-10.

Kim told us about some of the new aspects of the show including late-night events to help network, more vendors on the trade show floor than ever before, revamped education opportunities, and two new awards. She also told us what we can expect from the Hall of Fame celebration, Big Bash, and Car Wash Magazine Live Studio. Download the app, get your walking shoes, do your stretches, stay hydrated and we will see you next week in Las Vegas!

The labor market is changing and there's a new generation that we're trying to employ and retain and attract in our businesses. And on the flip side, we're trying to find ways to make really strong connections with our teams and customers.

Smiley Poswolsky is here to discuss that on this week's episode. Smiley is a speaker at the upcoming Car Wash Show in Las Vegas May 8-10. 

Smiley is a Workplace Belonging Keynote Speaker and author of "The Quarter Life Breakthrough", the "Breakthrough Speaker", and "Friendship, in the Age of Loneliness". Smiley's expertise is data-driven insights and practical tools that will help you attract and retain top talent, build highly connected hybrid teams, engage the multigenerational workforce, create a culture of belonging, and lead what he is calling "The Great Reconnection."

This week we had a great conversation with Shep Hyken, one of our excellent speakers at the show coming up May 8-10 in Las Vegas.

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. 

His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, The Convenience Revolution and I’ll Be Back. He is also the creator of The Customer Focus™, a customer service training program which helps clients develop a customer service culture and loyalty mindset. 

Our conversation today is around just that. How can we make our operations better through the customer experience?

This episode comes from a great conversation with Kacy Erdelyi of Spark Car Wash and Nick Rodia of Sgt. Clean on our most recent CAR WASH Magazine Live panel. 

Every month we speak with experts in the industry on a topic and share it with you. This month we discussed retention and online conversions. New customers are great, but how do we keep the ones we’ve got? And can we convert potential new customers who aren’t at our car wash sites?

This week's episode is an industry update on the new patent that OmniX Labs have secured for their real time analysis of security video footage.  Anoop Kanthan, Chief Executive Officer & Co-Founder of OmniX Labs, talks us through the decision to get a patent, exactly how their product works, and his predictions for the AI landscape moving forward.  

This week's episode is an industry update on the new patent that OmniX Labs have secured for their real time analysis of security video footage.  Anoop Kanthan, Chief Executive Officer & Co-Founder of OmniX Labs, talks us through the decision to get a patent, exactly how their product works, and his predictions for the AI landscape moving forward.  

This is part two of our series on Gleam Car Wash in Denver. If you have not listened to part one we recommend you start there!

In part two we hear again from owner and operator Emilie Barrata alongside the voices of other employees at Gleam and their philanthropic partners. This episode focuses on Gleam as a wash and its culture. We get a look into their inclusive hiring program, dedication to the environment, and work in the community. 

After a brief planning break CAR WASH The Podcast is officially back! for the first installment of season 3 we are bringing you a two-part series on Gleam Car Wash in Denver Colorado. In this first episode, we are telling you the story of Emilie Barrata who owns and operates Gleam. She tells us about her journey into car washing, the lessons she has learned from starting a car wash from scratch, and her perspective on being a woman in the car wash industry. 

Next week Thursday we will continue with part 2 focusing on the many amazing things about Gleam as a wash and organization. 

After a brief planning break CAR WASH The Podcast is officially back! for the first installment of season 3 we are bringing you a two-part series on Gleam Car Wash in Denver Colorado. In this first episode, we are telling you the story of Emilie Barrata who owns and operates Gleam. She tells us about her journey into car washing, the lessons she has learned from starting a car wash from scratch, and her perspective on being a woman in the car wash industry. 

Next week Thursday we will continue with part 2 focusing on the many amazing things about Gleam as a wash and organization. 

Season 3 is upon us! We are excited to announce that we are back with new episodes next week, Thursday, February 23rd. Season three begins with a two-part episode about Gleam Car Wash in Denver. We can't wait for you to hear it.