Believe in Banking

In Part 3 of our special summer series where we revisit our discussions with banking leaders, we’re spotlighting the community-first commitment of community banking. In this episode, we talk with Brad Tidwell, President and CEO of VeraBank and Ryan Kilpatrick, Executive Vice President and Chief Brand and Communications Officer from Origin Bank about the heart of service at the core of their community financial institutions. Both leaders discuss building opportunity out of that core purpose and how serving their communities through challenges like COVID, creates even more connection and growth.

This podcast is hosted by ZenCast.fm

In this episode, Sean and Gina discuss purpose-driven banking and the intersection of consumer need and banking opportunity. The economic impacts of the pandemic and its aftermath have spotlighted the critical role that banking – and more broadly, financial services – plays in people’s everyday lives. Banking is a service that everyone needs, and now with an industry at a tipping point of disruption spurred on by consumer expectation and demand, traditional financial institutions are embracing new ways of doing business that are moving the industry and people’s lives forward. With consultation at their core and products that answer consumer need like PNC’s low cash mode, Fifth Third’s early pay and TD Bank’s essential checking for the underbanked, banks expanding the ways they serve with the power of purpose.

This podcast is hosted by ZenCast.fm

In our special summer series, we’re revisiting some of our illuminating discussions with banking leaders featured on the Believe in Banking podcast. In this episode we’re talking technology with Jimmy Stead, Chief Consumer Banking Officer at Frost Bank; Luvleen Sidhu, Founder and CEO of BM Technologies; and Todd Nagel, President and CEO of IncredibleBank. These leaders talk about their individual approaches to banking technology focused on simplifying and streamlining transactions, but more importantly on making people’s lives better. Whether financial institutions build it from the ground up or partner with another company, having a digital and mobile strategy in banking is now a must for all banks and credit unions – even if they don’t have the big budgets of the big banks.

This podcast is hosted by ZenCast.fm

In our special summer series, we’re revisiting some of our most popular episodes and rounding up some of the best thinking from banking leaders featured on the Believe in Banking podcast. In this special summer episode we’re highlighting insights from: Ryan Kilpatrick, executive vice president and chief brand and communication officer from Origin Bank; Brad Tidwell, president and CEO of VeraBank; and Jimmy Stead, chief consumer banking officer at Frost Bank. In these enlightening conversations, these leaders talk about the year of change that COVID brought to banking and how the pandemic accelerated the way customers bank. They discuss how their institutions managed through change and helped people understand what’s happening and what’s coming. Finally, with purpose at their core, these bankers demonstrate how banking can be a force for good.

This podcast is hosted by ZenCast.fm

In this special episode, Sean and Gina welcome Todd Nagel, President and CEO of IncredibleBank, the country’s first national online community bank. With bank branches in Wisconsin and Michigan, an expansion plan for new locations in key markets and a digital-first approach, IncredibleBank’s growth path is reaping rewards for this signature financial services brand. Not satisfied with the status quo in banking, IncredibleBank boasts a unique marriage of trademark customer service and award-winning innovation. With a passion for people – employees and customers alike – Nagel believes that banking should be at the center of every community with bankers leading by example through philanthropy, local business development, community-building and creating conditions that foster a robust economy.

This podcast is hosted by ZenCast.fm

In this episode, Sean and Gina discuss community building in banking. As one out of ten people consider switching primary financial institution and 25% of businesses expecting to switch their banking relationship this year, there are new opportunities for community banks and credit unions to start new relationships. Expanding on traditional definitions and assumptions, community building goes beyond the boundaries of geographic location to create new relationships around a common set of interests and values. Sharing relevant examples, Sean and Gina recommend community institutions leverage the power of affinity, life stage, values, expertise, and local commitment to deepen connections with customers.

This podcast is hosted by ZenCast.fm

In this special episode, Sean and Gina welcome back Luvleen Sidhu, Founder and CEO of BM Technologies, one of the largest digital banking platforms in the U.S. Luvleen talks about strategies for community institutions to accelerate their digital offering and acquire and serve diverse customers. She discusses growing BankMobile's banking-as-a-service (BaaS) model and how partnerships and commitment are empowering banks and credit unions to scale their organizations and get more retail banking customers. Sean and Gina ask Luvleen being a woman in the male-dominated banking industry and serving underserved and underbanked communities.

This podcast is hosted by ZenCast.fm

In this special episode, Sean and Gina welcome Luvleen Sidhu, Founder and CEO of BM Technologies, one of the largest digital banking platforms in the U.S. Luvleen talks about digital first banking and how BankMobile was founded with the premise that banking could be substantially better for consumers, especially regarding affordability and consumer-friendly products that are delivered to not only solve consumer pain points but also address inefficiencies in banking at the same time. Sean and Gina ask Luvleen about accelerating digital banking strategies for community banks and credit unions to enhance their technology quotient and partnerships with banking-as-a-service (BaaS) providers to extend their reach.

This podcast is hosted by ZenCast.fm

In this episode, Sean and Gina discuss the intersection of trust and technology. The acceleration of consumer use of digital through COVID has made commoditization and lack of trust dual risks for financial institutions. But new data shows that business overall has become the primary trusted institution for consumers in the pandemic era, providing a real opportunity for banks and credit unions to build on a trusting relationship. They address practical solutions where the value of community institutions in real trust-building can be balanced with just enough technological sophistication for servicing customer needs conveniently and efficiently.

This podcast is hosted by ZenCast.fm

In this episode, Sean and Gina discuss the current state of the banking industry and the rise in global merger and acquisition activity in 2020, despite more sluggish deal-making domestically. Through 2021 as M&A picks up in the U.S., they expect that more strategic partnerships and joint ventures to solve for particular operational painpoints. They also address new data that sheds light on consumer financial planning post-COVID that presents banking with opportunity, including the one-third to half of consumers who are opening new accounts in 2021 and the number of people visiting the branch for in-person consultation.

This podcast is hosted by ZenCast.fm