ServiceNow Podcasts

Join Irene Vieth and Andy Jordan on this podcast episode as they take a look at the different methodologies for ranking and scoring.

Organizations must have the ability to use each of the different models in parallel, providing different perspectives on proposed investments and providing a comprehensive modeling approach that helps ensure that the most appropriate investments are approved and funded, giving the portfolio the best possible launch in pursuit of the organization’s goals and objectives.

Listen now to hear from experts on how to select the right priorities in the right way.

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Join Irene Vieth and Andy Jordan on this podcast episode as they explore how organizations can better manage their people resources.

Organizations often find themselves with the right number of people but the wrong mix of skills because they only have visibility into resource capacity, not resource capability.

Listen now to hear about the tools that allow users to view all work across all resources in a single pane to effectively and proactively manage resources across the organization.

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With continuing market uncertainty, global business services (GBS) have become a business imperative. In this episode of Innovation Today, Jessica Constantinidis, ServiceNow Field Innovation Officer, discusses the value of global business services, the path to optimizing the customer and employee experience, and what comes next with Dr. Scott Mason, Partner & COO Switzerland, EY.

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In this episode, we sit down with Aniesh Myneni, Industry Principal/Director with Infosys to continue our conversation on GBS. Spencer and Aniesh discuss the complexities of GBS, what a simplified user experience looks like, the proper steps of implementation and much more. Listen in as we continue on our GBS series.

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As we kick off our exciting series on GBS, host Spencer Beemiller sat down with Roy Scholte, Sr Manager Enterprise Service and Process Management with Deloitte. In this episode they discuss how to define GBS, what Roy and his team are seeing in the industry and implementation and measurement best practices.

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Join Lilly Souksamlane and Andy Jordan on this podcast episode as they look behind the flashy statistics to see how organizations drive efficiency with strategic portfolio management.

To deliver effective strategic portfolio management, organizations need the right people with the right skills, and the right processes to enable work to be prioritized against goals and objectives, approved, funded, delivered and to achieve the expected benefits. For that to happen there must be consistent access to complete and accurate information.

Listen now to see what areas our experts think need to be covered for a solution to be viable.

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An agency’s ability to execute on its mission comes down to the people supporting that mission: the workforce. Without a backbone of human capital with the passion, drive, and innovative force to translate new ideas to reality, any overhaul in customer service delivery falls flat. In this session, experts in customer experience and employee engagement make the case for a holistic approach to CX, starting with the employees, and share their roadmap for success in treating employees as customers.

Speakers:

• Nicole "Niki" French, Customer Service Branch Manager, Transportation Security Administration, Department of Homeland Security
• Pam Van Meter, Principal CIAM Specialist, Okta
• Ron Vickery, Area VP, Customer & Industry Workflows, Government, Healthcare & Higher Education, ServiceNow
• Amber Chaudhry, Chief Experience Officer (Acting), Department of Housing and Urban Development

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In this episode of Operation Automation, John Almeida and Anne Musial will explore the transformative capabilities of automation in the world of wealth and asset management (WAM). In a time of rapid technological advancements, the wealth and asset management sector can make existing talent more productive and empower new talent with the tools they needto be successful.

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App Engine is one of ServiceNow's flagship products for low-code and pro-code developers. In this episode, we talk to a VP who can give us a hint of what's coming.

Topics

• 00:00 Welcome/Introduction
• 05:23 App Engine defined
• 06:23 App Engine products
• 07:36 What goes into each release
• 09:37 Gen AI and low-code
• 13:36 Washington D.C. and beyond
• 16:25 New skills required
• 17:47 Changes in developer's world
• 21:01 Compliance
• 22:24 Words of advice
• 24:23 Contact info
• 24:59 Outro

Links

• LinkedIn
• AI-Powered Coding Tools Are Here to Help - Not Harm - Your Job, Insist IT Experts - WSJ
• Email: [email protected]

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Join Lilly Souksamlane and Andy Jordan on this podcast episode as they dive into utilizing strategic portfolio management in pursuit of ROI.

The ability to drive efficiency through improved internal processes has incremental benefits through everything from improved throughput and faster workflows, to less time capturing, entering and analyzing data.

Listen to see the astounding return on investment that can be achieved through a single integrated solution.

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