ServiceNow Podcasts

In this latest podcast, we talk with Kelley Steven-Waiss, Chief Transformation Officer at ServiceNow on the launch of her latest book “Valley Girls: Lessons From Female Founders in the Silicon Valley and Beyond”. The book sheds light on the challenges faced by women founders, providing insights into their journeys, successes, and the path forward.

Kelley's personal journey, coupled with the stories from her book, paints a vivid picture of the struggles and triumphs that female founders encounter in the tech industry. Underscored by International Women's Day 2024, this podcast will address the urgent need for greater inclusivity, diversity, and support for women in the workplace.

See omnystudio.com/listener for privacy information.

Flow Designer is one of our most popular features for automating work on the Now Platform - and our Washington D.C. release brings some very nice updates. On this episode, we have one of the key people in charge of its success.

Topics

• 00:00 Intro/Welcome
• 05:33 Flow Designer overview
• 09:17 Why Workflow Studio
• 11:34 FAQs
• 14:35 Support for legacy workflow editor
• 16:08 The roadmap
• 23:18 Advice for newcomers
• 25:01 Contact info
• 26:11 Outro

Links

• Jingfei Chen on LinkedIn

Check out the other ServiceNow podcasts.

See omnystudio.com/listener for privacy information.

Join Newsha Sharif, Adam Smith-Cairns and Andy Jordan as we close out our series on optimizing technology spend and mitigating risk.

Taking a combined technology management approach allows IT leaders to ensure that they are always controlling costs as much as possible, and that they are eliminating unnecessary technology risks.

Check out the episode to learn more about the solution approach to tackling this enterprise issue.

See omnystudio.com/listener for privacy information.

Customer experience is no longer just about service. It’s about the entire customer journey. Every single interaction your customer has with your organisation forms their overall experience, so it’s vital to get it right. Doing so relies on making the best use of insights and data, delivering intelligent, ‘proportional’ service, and building processes that allow you to resolve issues quickly.

In this episode, we’re joined by Simon Cox, Chief Transformation Officer at ServiceNow, for an in-depth discussion about what experience is, what it isn’t, and what organisations can do to build long-lasting relationships with their customers

See omnystudio.com/listener for privacy information.

Join Newsha Sharif, Adam Smith-Cairns and Andy Jordan for the second episode of the series on optimizing technology spend and mitigating risk.

With the prevalence of "shadow IT" becoming more and more common, organizational risk is being increased in multiple ways. Enterprises have to be aware of compliance, capacity, licensing and upgrade issues on a day-to-day basis.

Check out the episode to learn more, and view the corresponding webinar that takes a deep dive into the three phases or optimizing technology spend and mitigating risk.

See omnystudio.com/listener for privacy information.

We talk a lot about low-code tools. Now there's something for pro-coders to get excited about. Today's guests give us more info on what that is.

Topics

• 00:00 Welcome/introductions
• 12:57 SDK Overview
• 18:40 Who is it for?
• 23:25 How it works
• 27:04 Recommendations for using the SDK
• 29:39 Syncing
• 32:34 Security
• 34:31 Supported NPM packages
• 36:41 The roadmap
• 40:23 SDK at CreatorCon 2024
• 42:21 Contact info
• 43:39 Outro

Links

• @servicenow/sdk - npm
• LinkedIn Jay Couture
• Install the ServiceNow SDK
• LinkedIn Patrick Wilson

Check out the other ServiceNow podcasts.

See omnystudio.com/listener for privacy information.

Part 2 of our discussion with John Stein, ServiceNow senior engagement manager, about how the NHL and Expert Services are working together to ensure games run smoothly throughout the season.

Have a question or comment about the Accelerate Podcast series? Email us at [email protected]

See omnystudio.com/listener for privacy information.

Join Newsha Sharif, Adam Smith-Cairns and Andy Jordan for a new series on optimizing technology spend and mitigating risk.

The question that companies that are spending lots of time answering these days is, "who is actually responsible for tackling the challenge of cost and risk?" Which teams and personas are taking the time to dive into this task in support of emerging business capabilities?

Listen now to hear why this issue has become a problem worth solving and how our experts are thinking through it.

See omnystudio.com/listener for privacy information.

In a discussion with John Stein, ServiceNow senior engagement manager, find out how the NHL and Expert Services are working together to ensure games run smoothly throughout the season.

Have a question or comment about the Accelerate Podcast series? Email us at [email protected]

See omnystudio.com/listener for privacy information.

Washington D.C. is available in Early Access so get your personal developer instance upgraded and start exploring because in this episode, we're going to share our top 5 favorites from our latest release.

Topics

• 00:00 Intro/Welcome
• 01:39 #5
• 07:26 #4
• 14:21 #3
• 20:34 #2
• 25:19 #1
• 32:12 Outro

Links

• Content calendar
• Washington D.C. Release Notes

Check out the other ServiceNow podcasts.

See omnystudio.com/listener for privacy information.