What I've Done: The Dental Success Podcast

Round Table 2 : Whitening Over Perio

In our work as leaders are we focused on treating the disease of our business or are we focused on symptoms? In this podcast we’ve assembled an all star cast of professionals that see this leadership challenge in very different ways.

We discuss:

• Why leaders focus on low level issues and the problems this might cause
• How the practice can succeed or suffer when we don’t address the high level issues
• Sources of issues within the practice that we can address today

Speaking on this podcast:

Cary Smith, Risk Manager for Medical Entrepreneurs www.dentistsecure.com

Max Kerr, DDS- Successful Practice Owner and Leader of People

Kara Kelley SPHR- HR Hero for Medical Offices- Clinicalhr.com

Jon Fidler- Talent Acquisition Expert- Fidler and Associates

Danielle Adams- Culture Coach and Owner of Enviable Culture

A dentist posted a troubling review from a patient on a Facebook group and was worried about how to respond. 

In this episode, Cary Smith CPHRM discusses what entrepreneurs can rely on when public or legal questions about your professional reputation arise. 

We build High Trust Practices through:

• Having the right mindset
• Building the right team
• Delivering the right products
• And attracting the right customers

Are values a part of your relationship with your business?

Do values drive your interactions with your employees and patients?

As a practice owner, Max Kerr DDS discusses his thoughts on building a values based business and how to gain trust with your team. 

Max discusses the sometimes complex balance of communication within the dentist and dental assistant relationship. He pulls from a recent experience within his practice where an assistant feels that the dentist doesn't trust the team.

Can you believe it's the end of January?

As a business owner time does not stand still and we have an opportunity to influence the time in our favor. We have 11 months left to achieve our definition of success so have we taken advantage of January to get into position to win. Or, did we let that 31 days just go by without addressing the big issues that will incrementally make us better business owners?

Your CE strategy for 2020…Do you have one?

Understand the true cost of CE:

• Time away from the office
• Paying people to attend
• Actually implementing? Lost opportunity cost of failing to implement.
• Taking throw away courses that don’t improve your practice.
• Investing time that could be spent in other high-value endeavors

How to evaluate your CE training for your team:

• GOALS and RETURN ON INVESTMENT
• What business goal are you supporting?
• What new skill will you learn and what is the ROI?
• What behavior will you adopt and what is the ROI?
• What experience will you enjoy and what is the ROI?

Development Planning

• Fold CE into a planned development conversation with your staff.
• Right now- What business goal do you want to achieve, what risk do you want to manage?
• How does each individual on your team contribute to that goal?
• Where does each individual rank or fall short? How can we get them there?

Execution:

• Can I teach this to my team? Do we internal competency? IF NO WHY NOT?
• What learning outlets can we employ for maximum result?
• What is the plan for learning that maximizes engagement and minimizes business impact

Measure- What is the real benefit to the company in recognized change?

The first High Trust Practice- Round Table with Friends is in the books! We record a new session every two weeks and tackle a topic that popped up in the last week of working with our entrepreneurs. Special thank you to Max Kerr, Kara Kelley, and Danielle Adams for weighing in on the topic of how entrepreneurs achieve their resolutions and potential shortfalls in success. Please subscribe and throw us a kind review if you like the content!

Another stellar week of working in the field. This week Cary discusses the wins for the week. 

Launch of the new 2020 Risk Management Series over at http://www.dentistsecurelabs.com

Announcing support for the San Antonio Christian Dental Clinic through donations from Dentist Secure

Kicking off High Trust Practice- Round Table with our friends who work in the dental industry! Every other Tuesday this Year!

Cary provides keynote lecture to 300+ dental professionals at the South Plains District Dental Society annual compliance training meeting in Lubbock, TX. 

Dr. Max Kerr and Cary Smith are happy to announce our new podcast High Trust Practice Podcast. This podcast is for medical practice owners. We're exploring the relationship you have with your business, your employees, and your patients in a unique way...focusing on the things that matter in a pragmatic honest conversation. 

Our program will include chats with Cary and Max, visits with industry pros, conversations with doctors who are in the struggle of day to day entrepreneurship. 

We invite you to subscribe to the podcast, see our Facebook group for day to day conversations, review us over on iTunes, and check us out over on YouTube.